Larian Studios
Posted By: cloud My game wont even start! - 17/12/04 04:13 PM
I can download beyond divinity no problem, and the CD checker runs fine at first, but when it comes to configuring my game (when you first start it) it freezes and wont let me continue. Any ideas why? I was able to play divine divinty and diablo2 fine, so how comes i cant play this! Please help!
Posted By: Lynn Re: My game wont even start! - 17/12/04 05:36 PM
Hi,

I hope you mean install and not download... <img src="/ubbthreads/images/graemlins/winkwink.gif" alt="" />

Does it freeze during the installation? If so, then it's the copy protection. For the protection system to work, you need to insert the CD labeled "Disc Two" (or "Game CD") and then start the game.

Before doing so, you may want to shut down programs that are known to cause protection failure, such as Norton Antivirus and Daemon Tools. This is very important.

Also, if you have more than one CD or DVD drive, the protection might require you to insert the CD in the other device.

If the protection check still fails, click the "information" button and mail the generated report to our support team: support@larian.com
Posted By: Raze Re: My game wont even start! - 17/12/04 07:58 PM
See also the suggestions / links in Problems with Starting Game - Crashing.
Posted By: cloud Re: My game wont even start! - 20/12/04 11:47 AM
Sorry, meant install not download (silly error)

Well im having the EXACT same problem that fairytoes has.

Well my problem is that my laptop isnt connected to the internet. For the most part when i need to download patches etc, i download them to a CD from a friends computer and then use that on my own laptop. My friend told me that i should try 2 download the windows XP service patch - but how can i do this if im not connected to the internet?

Any help most appreciated!
Posted By: Lady_Rain Re: My game wont even start! - 20/12/04 02:13 PM
You can downlaod the whole Service pack 2 from here (255 mb)
Service pack 2
(I am showing the whole link, incase you have to print it out)

http://download.microsoft.com/downl...f11fdcdf8/WindowsXP-KB835935-SP2-ENU.exe

Assuming you are running Windows XP (home or pro)

Posted By: cloud Re: My game wont even start! - 20/12/04 11:40 PM
lady rain, ur an absolute star! I'll try downloading that onto a CD when i go to a mates house who has a CD writer!

Fingers crossed that may help! (if i could get it working by wednesday <my bday> i'd be super happy lol)
Posted By: Lady_Rain Re: My game wont even start! - 21/12/04 06:53 AM
<img src="/ubbthreads/images/graemlins/birthday.gif" alt="" /> <img src="/ubbthreads/images/graemlins/birthday.gif" alt="" /> <img src="/ubbthreads/images/graemlins/birthday.gif" alt="" /> <img src="/ubbthreads/images/graemlins/birthday.gif" alt="" /> <img src="/ubbthreads/images/graemlins/birthday.gif" alt="" /> <img src="/ubbthreads/images/graemlins/birthday.gif" alt="" /> <img src="/ubbthreads/images/graemlins/birthday.gif" alt="" /> <img src="/ubbthreads/images/graemlins/birthday.gif" alt="" />

And i hope that it will help <img src="/ubbthreads/images/graemlins/smile.gif" alt="" /> Service pack 2 fixes a lot of problems with windows, so lets hope that this will be one of them...
Posted By: cloud Re: My game wont even start! - 27/12/04 06:39 PM
ok so finally was able to download that patch (which took forever to copy to CD from dial up may i add) and my game stil wont work. Uninstalled it, installed it, reads the CD fine, gets to the whole configuration screen, try to test it, get a message saying that theres been an error and game is exiting. This is really tedious now, and a waste of money that i really dont have.
Posted By: Lynn Re: My game wont even start! - 27/12/04 06:46 PM
If you're playing on a laptop with an nVidia or ATi card, please download the alternative drivers offered by the following website:

http://www.omegacorner.com

This should get the game working.
If not, please let me know. Send an email to support@larian.com and refer to this thread.
Posted By: Lady_Rain Re: My game wont even start! - 27/12/04 06:52 PM
AS Lynn said, the alternative drivers for laptops sort out many problems with games (not just Beyond divinity).

You can also try (before or after you get the alternative drivers) the following....

Without trying to run the game, click on start, then Run, and type in DXDiag

Do all the tests that you can find (especially video) and see if this comes up with any errors.

If that shows that everything is fine, click on start, all programs, larian..., beyond divinity, configuration. (in otherwords, run the configuration without running the game) and see if that gives you the same error.

If it does, then at least we know where the problem is, and Larian can sort it out.

If you can get through that without any problems, try run the game afterwards... it shouldnt prompt you to run the configuration, since you have already done it, and hopefully you can start your game.

Note: when running the configuration utility, try the resolution that is the SAME as the one you run on your desktop (this causes the least hassles while fault finding). also leave FSAA mode on 0, and take the tick out of fog.

P.S. if this still gives you errors when you test, try to skip the test, by just clicking "Apply and close" and see if the game will then start.... maybe there is just some conflict while running the test.

Posted By: cloud Re: My game wont even start! - 06/01/05 01:56 PM
just to let you all know, havent been able to download that driver yet, just waiting for my mate to get round to sending it ( i so need broadband and a CD-R <sigh>) but i ll let you know how if it works when ive installed it - fingers crossed!
Posted By: Lady_Rain Re: My game wont even start! - 06/01/05 06:39 PM
fingers crossed this side too <img src="/ubbthreads/images/graemlins/biggrin.gif" alt="" />
Posted By: cloud Re: My game wont even start! - 11/01/05 12:05 PM
MORE problems

so i downloaded and installed omega (well at least i think i did, i had it on all night and i didnt get a message of anything saying that it was installed. SO eventually i just had to turn the computer off, and just see, but things had been installed onto my computer.

So i put in BD, the CD gets about a quarter through and then configuration screen comes up, but the same error message i was getting previously comes up.

So i do start, shut down etc, but my computer wont shut down by itself - do this a few times, still isnt shutting down. So uninstall omega and my computer shuts down.

Try again later - install omega, same problem as 1st time round, doesnt seem to finish, so have to turn off the computer. But this time when i put in BD, the CD check takes ages to load up, and when it does load up it says theres been a disk error, and that i now have to enter a CD key. Its NEVER told me before i have to enter a CD key, so WHY is it telling me to now?

Any other ideas? Thinking was a waste of money buying this and im just gonna have to sell it. Great.
Posted By: cloud Re: My game wont even start! - 11/01/05 12:07 PM
O and i tried this. Was able to get through it without any problems, but when it came to trying it with BD, i still get the error message.
Posted By: Lynn Re: My game wont even start! - 11/01/05 01:13 PM
Could you let us know which error exactly you get?

And can you send me a dxdiag report so I can see if there aren't any driver conflicts? You can generate a dxdiag report by pressing:
Start / Run
Type “dxdiag”
The report is being generated now
Save this info to your desktop and email the file to support@larian.com
Posted By: cloud Re: My game wont even start! - 12/01/05 01:52 PM
Ran the test last night and this what came up when i ran two of the tests:

Under tag display – test direct 3D

Direct X diagnostic tool
The test to use hardware-accelerated Direct 3D 9 was skipped because the display driver does not support it. Your may be able to get a newer driver from the hardware manufacturer.

Direct X diagnostic Tool.
Your sound card does not support hardware buffering. Sounds will only play back from the software buffers.

And lynn i ll send you the dxdiag report in a wee bit.
Posted By: Lynn Re: My game wont even start! - 13/01/05 09:02 AM
Ok, email received and replied to <img src="/ubbthreads/images/graemlins/winkwink.gif" alt="" />

You need to update your drivers. Please have a look at the following website to update the drivers for your graphical card.

Look for the following at this page: "Twister Graphics Drivers For Windows XP"

That should solve your problem.

Posted By: cloud Re: My game wont even start! - 14/01/05 09:47 AM
<img src="/ubbthreads/images/graemlins/up.gif" alt="" /> Lynn you are an absolute STAR and you have succeeded in making my january!

BUUUUTTT there is one wee problem, that my game seems to be running in slow motion, only way i can example it, is running seems to be slower than walking was in divine divinity, and the few fights ive had seem to have taken forever! Any idea how i can make it go faster?
Posted By: cloud Re: My game wont even start! - 14/01/05 09:51 AM
o and i downloaded the latest patch, and i think i do have enough memory as well.
Posted By: Lynn Re: My game wont even start! - 14/01/05 11:00 AM
The problem is with your graphical card. If you will lower your settings (in the config tool), it might solve the problem.

Let us know if it helps you.
Posted By: cloud Re: My game wont even start! - 14/01/05 02:41 PM
Quote
The problem is with your graphical card. If you will lower your settings (in the config tool), it might solve the problem.

Let us know if it helps you.


nope :-(
Posted By: Lady_Rain Re: My game wont even start! - 14/01/05 05:53 PM
You can also check how much memory is allocated to your graphics, (you can check this by rightclicking on the desktop, properties. In properties you can click on the "settings" tab (top right), and in there click on the advanced button. Once in there, you can click on the "adapter" tab, where it will show you how much memory is allocated to your graphics card) - Most laptops share the normal memory with the graphics card, and this can be set in the Cmos / Bios.

If your graphics card memory is below 64 MB, you should set this higher in the bios. (there should be options for 8, 32, 64 and 128).

If you do not know how to change settings in the bios, DONT do it yourself. a wrong setting can result in your laptop not booting up... rahter take it to a computer dealer, they can set it for you in less than a minute.

How much memory does your laptop have? (and how much Hard drive space is available?)

If you have plenty of Hard drive space available, you can increase your virtual memory size to about 1024 mb (max is 4096 per hard drive), this will force windows to write all the processes that are not active to a swap file (memory on hard drive), while freeing up most of your REAL memory (which is much faster than the swap file / virutal) for the game's use.

If you are comfortable with changing system settings in windows, and you need a procedure on how to do this... just give me a shout, otherwise you can also ask a computer dealer to do this for you.... its just as quick to do.

Posted By: cloud Re: My game wont even start! - 17/01/05 11:28 AM
well ive only just got round to checking the internet, so i havent got round to checking all the memory yet. Either way, i dont know how to do bios, and considering im a complete computer moron i ll leave it lol. As im at uni at the moment and don't even know where a computer dealer is im just gonna uninstall it from my pc and wait until i go home in May and get it sorted then i suppose.

But thank you all so much for all ur advice on trying to get my game started, pity my laptops so crap eh - and only got it last year as well :-(

Anyhoo, look out for me asking for advice from may when i do decide i ll try to play it! hehe. Need some form of game to play tho, hmmmmmmm.....ah well.

Thanks again

Naomi x x x
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