Larian Studios

macOS currently known issues and limitations

Posted By: Stauff1138

macOS currently known issues and limitations - 01/02/19 07:52 AM

Howdy-ho fellow Mac players.

First of all don't worry if you have Mac issues. DOS2 Port is going to be supported and patched - the game will improve and evolve. So without further ado here's the list of issues you should be aware of:


1. Lesser than Haswell iGPU's are exhibiting artefacts and red tint. That's the most widely spread issue. And it's a known Intel driver issue. And Intel is fully aware and even more the fix is almost here. But - there is always 'but' there is a catch. You will have to upgrade to 10.14.4. Next week there might be 10.14.4 beta 2 which already will have lots of improvements. Also there will be DOS2 patch which should fix everything for Iris users.

UPDATE: You can try latest DOS2 version from Steam and 10.14.4 beta 2 and you will immediately see the improvements. However it's still quite a long way for Intel to go, there are more issues and they are being resolved right now. We understand that can exhaust your patience but it's nothing we can do - we already have major issue fixed - time to fix smaller ones. And please don't yet report the issues with Iris - we know them all smile

2. Non AVX CPU's are not supported. This means XEON based MacPro's 2010 and other old Macs will exhibit ILLEGAL INSTRUCTION exception. We will be working with MacPro users first to remedy this issue and have a fix soon. Anybody interested in helping devs with MacPro support and those with MacPro can mail support@larian.com and state just this - "I have MacPro, I can test and help - route me to Mac developers".

UPDATE: Official version on Steam/Gog should support Mac Pro 2013 as of today. We're working on MacPro 2010 support.

3. NVIDIA is not officially supported. Well duh, that's it. Nothing we're going to do about this right now.
UPDATE: We have decided to explain a bit more about NVIDIA. We work with Apple Metal Engineering team on any issue with Metal we encounter. We have solid support from Intel and solid support from AMD. This means that for every issue on those cards we could get a timeline of fix availability. For NVIDIA we can't get any timelines. So we can't tell you - when things will be fixed. However we have decided to mount some pressure on Apple bugtracker with Nvidia support to get at least a definite answer whether we can get NV working in a reasonable timeframe or this is not possible at all. So let's keep fingers crossed.

We will add issues to the list, but hopefully It will stay short wink
Posted By: TeamHufflepuff

Re: macOS currently known issues and limitations - 03/02/19 05:09 AM

I'd also like to add my 2¢ and say that scrolling with the Mac trackpad is suuuuuper OP and should be dialed down, or they should give us the option to adjust it. I just *barely* scroll with my fingers and it zooms in all the way, as well as menus scrolling all the way down to the bottom.

There also isn't an option to adjust scrolling speed system-wide, either.
Posted By: Stauff1138

Re: macOS currently known issues and limitations - 03/02/19 10:32 AM

> Noted.
Posted By: SallyGee

Re: macOS currently known issues and limitations - 03/02/19 05:07 PM

Just bought DOS2 on the basis of excellent reviews. Easily meet system requirements. Disappointed that it is unplayable doe to display problems (As 1 above). Hope fix is soon, otherwise I'll expect a refund. I'll hang on a bit as it seem as if this is a great game.
Posted By: Stauff1138

Re: macOS currently known issues and limitations - 03/02/19 09:09 PM

Can you please tell me your specs. The issue is that Intel Iris is fairly old system that generally can't 'easily meet' system requirements. It's more or less minimal system requirements.
Posted By: JeremyB

Re: macOS currently known issues and limitations - 04/02/19 01:32 AM

Is there an update on non-avx2 compatibility? I'm still unable to play because my mac only supports avx1. The way I read the first post seemed to indicate that non-avx2 Macs would be able to play eventually. Maybe I misread? Thanks so much for the help.
Posted By: Benyano

Re: macOS currently known issues and limitations - 04/02/19 06:05 PM

Currently having consistent freezing and crashing upon combat in the Vault of Braccus Rex, making that area unplayable.
Posted By: Stauff1138

Re: macOS currently known issues and limitations - 04/02/19 08:25 PM


Originally Posted by Benyano
Currently having consistent freezing and crashing upon combat in the Vault of Braccus Rex, making that area unplayable.


Can you please create a new thread with specs of your Mac , crash logs and description.
Posted By: Sh4rPEYE

Re: macOS currently known issues and limitations - 04/02/19 09:02 PM

Hey, just installed 10.14.4b2, but the problems persist. They are of a different kind now, however. See the enclosed screenshot [1]. The graphics seem off to me, the char portrait looks bad and also light-sources are funny. The main menu and chargen screens are broken as well.
Does it mean the bugs are still not completely fixed? Or could it be a problem with my rig? (15' MacBook Pro mid 2014, 2.2 i7, 16GB, Intel Iris Pro 5200).

[1]: https://imgur.com/a/Cm8yZpL
Posted By: Stauff1138

Re: macOS currently known issues and limitations - 04/02/19 09:07 PM

B2 should fix snow. That’s it. We will fix everything else concerning color and blackness.
Beta 3 will finalize the fixes
I will check fixes tomorrow and report here.
So fixes are indeed coming
Posted By: Sh4rPEYE

Re: macOS currently known issues and limitations - 04/02/19 09:09 PM

Great to hear that. Are the system specs ok, then?
Posted By: Stauff1138

Re: macOS currently known issues and limitations - 04/02/19 09:12 PM

Well miracles happen but your machine still is right now in the unsupported list frown

I mean we will fix the issues and graphics will be great. But I can’t guarantee frame rate. It will be low.
Posted By: Sh4rPEYE

Re: macOS currently known issues and limitations - 04/02/19 09:22 PM

Can you provide any estimates on when the next update will be pushed (and are we waiting for Apple/Intel or Larian atm)? I don't want to sound rude, I'm just curious. If the miracles don't happen, I might need to return the game and that is possible only in the 14-day window since the purchase. I'm wondering if the graphics fix will be up in that timeframe, so I'll be able to try it out to see if my device can handle it.
Posted By: Stauff1138

Re: macOS currently known issues and limitations - 04/02/19 09:39 PM

Theoretically we’re going for 30+ on low, plus you can enable additional post processing. Try now. Scroll play field, zoom. The performance will be better in the end but not much. So you can feel how it will be even now with b2.

We’re waiting for Apple. Next beta will be next week. Our fixes probably will happen earlier than final
Apple release.

We might have a small public beta but I can’t say for sure. So let’s give it a week until b3 and I will see what we can give as beta test
Posted By: JeremyB

Re: macOS currently known issues and limitations - 04/02/19 11:50 PM

Stauff, is the avx2 requirement among those fixes? I just want to be sure I'll be able to play at some point, hopefully soon. I, like these other people, want to know if I'll need to return it within the time frame. So is that avx2 requirement fixable? And is it apple that will have to fix it or larian? Sorry to bug you. I'm really excited to play soon if I can.
Posted By: Stauff1138

Re: macOS currently known issues and limitations - 04/02/19 11:52 PM

Avx2 issue is in open beta now. Ask Raze for instructions
Posted By: Raze

Re: macOS currently known issues and limitations - 05/02/19 03:50 AM


EDIT: since the beta has not been updated since the 2013 AVX2 fixes were moved to the main branch, it is outdated and I removed the passwords below.

With the Steam version, right click on the game in the library, select Properties, switch to the Betas tab and enter the password <redacted>. That should unlock a branch called 'public_macbeta', which you can select from the dropdown list.

With the GOG version, in Galaxy, select the game, click More and select Settings; near the top, to the right of the 'Configure Game' heading, click on 'Beta Channels' and select 'On', then click on 'default' for the Channel, select 'Add Private Channels', enter the password <redacted>, click Submit, then re-open the Channel dropdown list and select 'Public_MacBeta'.
Posted By: Leanonkeenan

Re: macOS currently known issues and limitations - 05/02/19 05:12 AM

I am still having the artifact and red tint issue in the mac-beta

My specs:

MBP Retina 13 in mid 2014
2.6 GHz Intel core i5
8G 1600 MHz DDR3
Intel Iris 1536MB
Posted By: JeremyB

Re: macOS currently known issues and limitations - 05/02/19 05:26 AM

My game crashes on startup even with beta. It could be my mac, but I feel as though I should still be able to run it.

My specs are:
Macbook pro early 2011
Processor: 2.7 GHz Intel Core i7
Memory: 8 GB 1333 MHz DDR3
Graphics: Intel HD Graphics 3000 512 MB
Posted By: Thefirstcheese

Re: macOS currently known issues and limitations - 05/02/19 10:12 AM

I have a really strange bug now: even on low settings the frame-rate is abysmal, unless I start sliding the brightness setting on the touch bar up or down, the frame rate then stabilises until I stop adjusting the brightness. It played fine on Sunday, so not sure what that's about.

My specs are:

MBP 2018 15"
2.9 GHz Intel Core i9
32 GB 2400 MHz DDR4
Radeon Pro Vega 20 4080 MB
Intel UHD Graphics 630 1536 MB
Posted By: Stauff1138

Re: macOS currently known issues and limitations - 05/02/19 10:35 AM

Originally Posted by Thefirstcheese
I have a really strange bug now: even on low settings the frame-rate is abysmal, unless I start sliding the brightness setting on the touch bar up or down, the frame rate then stabilises until I stop adjusting the brightness. It played fine on Sunday, so not sure what that's about.


Ensure you have Triple Buffering. Also reboot might help. Vega should be very much OK in any cases.
Posted By: Thefirstcheese

Re: macOS currently known issues and limitations - 05/02/19 11:01 AM

OK thanks will try that.
Posted By: Anthony_1759

Re: macOS currently known issues and limitations - 05/02/19 11:54 AM

Hello,

Like most of the crowd I was excited to download Divinity Original Sin 2 since I enjoyed the first one wholeheartedly. Upon starting it up it was just red and black graphics. Unplayable. But reading this post and others it seems to be related to Intel graphics that share the CPU. My iMAC has a separate graphics card.

Mac (Retina 5K, 27-inch, Late 2015)
4 GHz Intel Core i7
32 GB 1867 MHz DDR3
AMD Radeon R9 M395X 4096 MB

Any advice as to why my machine would be having a problem by displaying the red and and black tint issue when I have a separate Radeon graphics card?

Anthony
Posted By: Stauff1138

Re: macOS currently known issues and limitations - 05/02/19 12:02 PM

Originally Posted by Anthony_1759
Upon starting it up it was just red and black graphics. Unplayable. But reading this post and others it seems to be related to Intel graphics that share the CPU. My iMAC has a separate graphics card.

Mac (Retina 5K, 27-inch, Late 2015)
4 GHz Intel Core i7
32 GB 1867 MHz DDR3
AMD Radeon R9 M395X 4096 MB

Any advice as to why my machine would be having a problem by displaying the red and and black tint issue when I have a separate Radeon graphics card?



What's your OS level?
Posted By: Anthony_1759

Re: macOS currently known issues and limitations - 05/02/19 12:35 PM

Hello Stauff,

I believe it is either Sierra or High Sierra. I will have to check when I get home from work. I assume you are asking because there might be a difference in performance between the two?

Best

Anthony
Posted By: Stauff1138

Re: macOS currently known issues and limitations - 05/02/19 01:24 PM

High Sierra is officially supported. But for best performance you need Mojave. Your video card is supported
Posted By: jfutral

Re: macOS currently known issues and limitations - 05/02/19 09:39 PM

Hey, pretty good on that beta. I was worried there. My system:

2013 13" MacBook Pro Retina
OS 10.13.6
3 GHz i7
8GB ram
eGPU NVidia GTX 1050 Ti, 4GB
Probably won't even try it with the igpu:
Intel HD Graphics 4000

Started up and initial gaming seems to be fine.

I don't mind switching back to an AMD card (I had a Radeon 560 before, but the NVidia outperforms it on my setup), but don't make me buy a 2016 or later MacBook Pro! In reality this is probably my last Apple laptop anyway, although I've considered a 2015 which is the last MBP to have all the ports I need. Glad I could get this game to work, at least for the time being.

Anyway, Thanks!
Joe
Posted By: Stauff1138

Re: macOS currently known issues and limitations - 07/02/19 06:24 PM

First post updated to reflect everything we know
Posted By: Maksym

Re: macOS currently known issues and limitations - 07/02/19 11:17 PM

I also have red artifacts in the game :( any news regarding the fix?

My specs:
MacBook Pro (Retina, 15-inch, Mid 2015)
2,2 GHz Intel Core i7
Intel Iris Pro 1536 МБ


OS Version: 10.14.2 (18C54)
Posted By: Raze

Re: macOS currently known issues and limitations - 08/02/19 08:41 AM


The fix requires OSX 10.14.4 beta 2, as that is the first update to include Intel's driver fixes.
Posted By: serperga

Re: macOS currently known issues and limitations - 10/02/19 08:47 AM

Having the same problem with the red tind using the beta, game purchased in gog. My specs:

MacBook Pro (Retina, 13 inches, mid 2014)
2,6 GHz Intel Core i5
8 GB
Intel Iris 1536 MB
Posted By: Yor

Re: macOS currently known issues and limitations - 13/02/19 04:57 PM

HDR not working on Mac.

I've seen Windows users complaining about HDR not working correctly and I'm not having anymore luck on a, Mac.

It does funky things to the game application, both on my iMac's display and my second display, a 55 inch 2018 LG 4K TV that does support HDR. Stuff like freezing upon start up or just crashing the application atogether. Even when I can get the game to launch and play with HDR on everything is so dark it almost looks like a completely black screen.

The specs are as follows:

27" 2017 5k iMac running Mac OS Mojave 10.14.3
3.8 GHz Intel Core i5
16 GB 2400 MHz DDR4
Radeon Pro 580 8192 MB

Unchecking the HDR option in the Mac start up dialogue appears to make the game run like it should without any graphical issues.

So is this an issue for everybody, both Windows and Mac, or should this be working correctly for me?
Posted By: Raze

Re: macOS currently known issues and limitations - 14/02/19 04:55 AM


serperga:
Do you mean the game beta or OSX? The red tint issue should be fixed with the current 10.14.4 beta 2.


Yor:
Does that iMac have HDR support? A quick search online implies that it doesn't (EDIT: but it does; maybe the confusion was the bug mentioned below when applying the settings?). In any case, the darkness issue is a symptom of enabling HDR with an OSX system that doesn't support it, so if your iMac has HDR support, the game is not detecting that for some reason.
Posted By: byps

Re: macOS currently known issues and limitations - 14/02/19 07:07 AM

@Yor
Hi, how do you get the startup screen to uncheck the HDR box?

(Made the same mistake and took HDR on my iMac with dark screen result :-/)
Posted By: Raze

Re: macOS currently known issues and limitations - 14/02/19 07:49 AM


Hold the Cmd button on game startup to get to the configuration menu where you can disable HDR again.
Posted By: Stauff1138

Re: macOS currently known issues and limitations - 14/02/19 09:51 AM

@Yor

Let's first understand your crashes. The game should not crash in HDR mode even when Mac does not support HDR.
Please look inside User Reports in Console for DOS2 crashes and send it to the support team please.

Next stop. 5K iMac definitely supports HDR. Can you please go to System Preferences and tell me whether you see the setting called 'Automatic Brightness Adjustments' and whether it is on.

Launch the game. The fire you see should be VERY bright. Also you didn't calibrate the HDR picture, that's why you're having issues. Go to options HDR settings and adjust it. Generally you should set brightness to max and contrast to min to get 100% clear result, then adjust accordingly.

But again. Let's first deal with crashes.
Posted By: Stauff1138

Re: macOS currently known issues and limitations - 14/02/19 09:53 AM

P.S. There is also a bug in Options.When you 'Apply HDR' settings brightness/contrast - don't apply settings on video page, just close it.
Posted By: Yor

Re: macOS currently known issues and limitations - 14/02/19 05:38 PM

Originally Posted by Raze

serperga:
Do you mean the game beta or OSX? The red tint issue should be fixed with the current 10.14.4 beta 2.


Yor:
Does that iMac have HDR support? A quick search online implies that it doesn't (EDIT: but it does; maybe the confusion was the bug mentioned below when applying the settings?). In any case, the darkness issue is a symptom of enabling HDR with an OSX system that doesn't support it, so if your iMac has HDR support, the game is not detecting that for some reason.



I still have what is considered the top-of-the-line consumer iMac. It's basically the best iMac you can get other than the iMac Pros. When the Mac version of Divinity Original Sin 2 was first announced I checked on the HDR thing and found that my iMac does support that.

I have a dual monitor setup here with the second display being a 4K LG 2018 TV that also supports HDR. With the HDR option on I tried lanching the game on each display, with each display set as the default display, and encountered the same problem on both.

Once again I'm running OS X Mojave 10.14.3, which is the latest full release. I'm not really comfortable with downloading a beta so all have to wait until 10.14.4 is officially released to try that.

If I get a chance I'll try launching the game again today with HDR on and play around a little more with that gamma slider to see if I can get better results. But I'm guessing I may have to wait until 10.14.4 is released for this to function correctly?

Thanks for your help.
Posted By: Yor

Re: macOS currently known issues and limitations - 14/02/19 05:40 PM

Originally Posted by byps
@Yor
Hi, how do you get the startup screen to uncheck the HDR box?

(Made the same mistake and took HDR on my iMac with dark screen result :-/)


Somebody already beat me to it but yeah hold the command key down when launching the game. hehe
Posted By: Yor

Re: macOS currently known issues and limitations - 14/02/19 08:09 PM

Originally Posted by Stauff1138
@Yor

Let's first understand your crashes. The game should not crash in HDR mode even when Mac does not support HDR.
Please look inside User Reports in Console for DOS2 crashes and send it to the support team please. But again. Let's first deal with crashes.


It looks like I solved the crashes problem on my own. It seems like EyeTV was conflicting with Divinity. EyeTV is kind of a DVR/TV application that works with various TV tuner devices, including ones that were made by the same people that made the software. It's kind of on its last legs since these products aren't being supported in the US anymore but I've been still using it until it actually breaks. In any case just closing the application while playing Divinity seems to work so I'm good with that.

I used your suggestions for the HDR issue and got it to work much better. Unfortunately I think I still prefer playing without HDR turned on because it's much brighter and easier for me to see everything that way. In fairness I've only been in the ship's hold, where it's dark, so maybe I will like HDR being on better once I get out of there and outside. The splash screen for the game looks pretty good with HDR on and that's outside.

I'm not really playing the game very seriously right now because I'm waiting till I finish another game that I'm currently playing but I wanted to install Divinity, and briefly triy it out, while it was still eligible to be returned just in case there were serious issues. But I feel like the issues have been solved enough now for me to keep the game and look forward to playing it a lot soon.

Thanks so much for your help though. hehe
Posted By: jfutral

Re: macOS currently known issues and limitations - 14/02/19 08:47 PM

@Yor. Not to derail the actual purpose of your posts or the dedicated purpose of the thread, but I just ditched EyeTV for Channels on AppleTV and I use my old ETV MacMini as the Channels DVR server (I have two HDHomeruns). The whole recent TVGuide issue was the last straw.

Carry on with your regularly scheduled programming/

Joe
Posted By: serperga

Re: macOS currently known issues and limitations - 14/02/19 09:30 PM

@Raze, Beta game not OSX beta. I'll try with OSX Beta.
Posted By: Jacknballs

Re: macOS currently known issues and limitations - 15/02/19 06:25 AM

Yeah I'm having an issue where the game quits after about 5 seconds after going full screen, and I tried the mac beta for the game and all the graphics have a red hue. Is my Mac too old or not equipped for this game?
MacOS Mojave version 10.14.3
MacBook Pro (13-inch, Mid 2012)
2.5 GHz Intel Core i54 GB 1600 MHz DDR3
Intel HD Graphics 4000 1536 MB
Posted By: Joshbuckler

Re: macOS currently known issues and limitations - 15/02/19 08:44 AM

Hi, sorry I'm sure I could probably find the answer to this question if I was more tech-savvy but looking at the system requirements doesn't really help me that much because I don't know what processors and graphics card are = or > others.

I bought the game and had the red tint and snow problem, making it unplayable (the whole screen would eventually turn into a field of eye-gouging white squiggles)

After tinkering with the settings quite a bit, disabling the HDR thing and joining the beta I was able to get it to a state which I could at least complete the tutorial but everything was still red and squiggles abound, so It's not playable for me in its current state.

I don't know if this is because my computer's not good enough run the game (was expecting to have to play with low-to-medium graphics anyway) or if this is a problem that'll be fixed. Would be grateful if you could tell me.

My system specs:

MacBook Air (13-inch, Early 2015)
2.2 GHz Intel Core i7
8 GB 1600 MHz DDR3
Intel HD Graphics 6000 1536 MB

and if this is relevant:

OS: High Sierra 10.13.6

Thanks!
Posted By: Raze

Re: macOS currently known issues and limitations - 15/02/19 02:13 PM


Jacknballs
The CPU fixes in the beta will be moved to the main release in a game update soon. Your MacBook is not officially supported, but may be able to run the game.

The red tint should be fixed with the latest OSX beta; I don't think there is an ETA yet for the public release of the 10.14.4 update.
The minimum requirement for integrated graphics is the HD 5000. A couple of people have mentioned using the HD 4000 when reporting the red tint issue, but so far I have not seen any reports on performance, or conformation that the fixes work for that GPU.



Joshbuckler
This is a known driver issue with some Intel graphics (Iris based, or integrated graphics earlier than Haswell), which should be fixed with the OSX 10.14.4 update (including the current beta 2); some Iris issues may only be fixed with the 10.14.5 update, but the red tint and static should be fixed with the current beta.
If you wish to try the latest OSX update, Apple has a signup process to be able to get access to the betas.
https://beta.apple.com/sp/betaprogram/

For details, see the guide below, for example:
https://www.macrumors.com/how-to/install-macos-mojave-public-beta/
Posted By: Sermon

Re: macOS currently known issues and limitations - 15/02/19 03:40 PM

Hello there!

I've been looking forward to playing the game on my Mac, but unfortunately I'm reading that NVIDIA cards aren't supported and that problems could arise if you play the game with an NVIDIA card, so I wanted to know if anyone has installed the game on a Mac with an NVIDIA GeForce GTX 780M 4096 MB and if they encountered any problems? Is it advisable to try it out?

Here are my system specs:

iMac 27-inch, late 2013
macOS Mojave 10.14.3
3.5 GHz Intel Core i7
8 GB 1600 MHz DDR3
NVIDIA GeForce GTX 780M 4096 MB

Thanks in advance for the help/advice!
Posted By: jfutral

Re: macOS currently known issues and limitations - 15/02/19 05:09 PM

I can't give you an official answer, but I had an NVidia 1050Ti that ran it fine on a lower resolution setting of 1280x720 (I think that's it, I can't recall exactly). At 1920x1080 (or whatever that actually is) I had a good bit of video stuttering in dark locations such as indoors and in caves. Outdoor "daylight" was fine. Switching to the lower res everything ran fine. I did change out my egpu to an AMD Pulse RX570 and everything is flawless.

I would try it.

I still think the NVidia Gameworks splash screen is ironically funny.

Joe
Posted By: Sermon

Re: macOS currently known issues and limitations - 15/02/19 06:09 PM

Thanks for the heads up. I'll still wait a little longer - maybe I'll get an official reply after all. I'll give it a try if I don't get a definite "Don't do it, because it won't work" within the next few days.
Posted By: Yor

Re: macOS currently known issues and limitations - 15/02/19 06:39 PM

Originally Posted by jfutral
@Yor. Not to derail the actual purpose of your posts or the dedicated purpose of the thread, but I just ditched EyeTV for Channels on AppleTV and I use my old ETV MacMini as the Channels DVR server (I have two HDHomeruns). The whole recent TVGuide issue was the last straw.

Carry on with your regularly scheduled programming/

Joe


Thanks for the tip!
Posted By: Stauff1138

Re: macOS currently known issues and limitations - 15/02/19 08:28 PM

Originally Posted by Sermon
Hello there!

I've been looking forward to playing the game on my Mac, but unfortunately I'm reading that NVIDIA cards aren't supported and that problems could arise if you play the game with an NVIDIA card, so I wanted to know if anyone has installed the game on a Mac with an NVIDIA GeForce GTX 780M 4096 MB and if they encountered any problems? Is it advisable to try it out?

Here are my system specs:

Thanks in advance for the help/advice!


First post contains answers and they are not really cool for you, sad to say. NVIDIA is not officially supported and won't be until Nvidia releases eGPU for Mac (we don't have any knowledge about that but you never know...). We ourselves don't even count the number of issues with Nvidia cards but if anything changes we will be the first to call out to their Metal team with bugs.

So - as of today. NV is not supported and there are no plans to do it.
Posted By: Stauff1138

Re: macOS currently known issues and limitations - 15/02/19 08:30 PM

Originally Posted by jfutral


I still think the NVidia Gameworks splash screen is ironically funny.

Joe


Game uses Nvidia PhysX and Cloth.
Posted By: jfutral

Re: macOS currently known issues and limitations - 16/02/19 12:41 AM

I know. You've said that before. It is still funny.

Joe
Posted By: SaintJohn

Re: macOS currently known issues and limitations - 16/02/19 02:06 AM

I signed up for the Apple Beta program and ran the enrollment app for my machine a few days ago, but 10.14.4 never shows up as an option, it just keeps telling me that Mojave is up to date at 10.14.3. Does anybody know any other way of getting the Intel updates? I didn't see anything useful on their site. Ironically, I was able to play the game using Bootcamp and Windows before without the red hue etc.
Posted By: Stauff1138

Re: macOS currently known issues and limitations - 16/02/19 09:32 AM

This strange happenings with latest beta is true even for us. I can’t get any info about its whereabouts. My sources tell me to wait till 14.4 b3 which apparently is very near. But they also don’t know what is the issue with b2
Posted By: Sermon

Re: macOS currently known issues and limitations - 16/02/19 10:35 AM

[quote=Stauff1138]
First post contains answers and they are not really cool for you, sad to say. NVIDIA is not officially supported and won't be until Nvidia releases eGPU for Mac (we don't have any knowledge about that but you never know...). We ourselves don't even count the number of issues with Nvidia cards but if anything changes we will be the first to call out to their Metal team with bugs.

So - as of today. NV is not supported and there are no plans to do it.
[/quote]



Thanks for the reply! While it's certainly not good news for me, I appreciate the quick response and the info! I might still give it a try and see how far it gets me... again, thanks for the info! It's much appreciated!
Posted By: SaintJohn

Re: macOS currently known issues and limitations - 18/02/19 11:59 PM

I was able to install Mojave 10.14.4 b3 this morning and the game now appears to work without the red tint. There is still a bit of a flicker, kind of like a lightning flash every now and then, but the game is at least playable with the correct colours.
Posted By: tamagotchi

Re: macOS currently known issues and limitations - 19/02/19 03:39 PM

How did you manage to get Mojave 10.14.4 b3? My Mac (enrolled in beta program) is still telling me that Mojave is up to date at 10.14.3.
Posted By: SaintJohn

Re: macOS currently known issues and limitations - 19/02/19 07:43 PM

I'm not sure the reason the Mojave beta finally appeared, it mysteriously just finally appeared once when I clicked on Software Update. I wish I could tell you what triggered it.
Posted By: tamagotchi

Re: macOS currently known issues and limitations - 20/02/19 01:52 AM

I was able to install Mojave 10.14.4 b3, and there is less of a red tint than before, but I still do not see the correct colors. The graphics look similar to how they did with the red tint, but are brown and black now. Not playable, as I can't see things well enough. How disappointing! I know my Macbook is not officially supported, but I did hope that it would be playable.

MacBook Pro (Retina, 13-inch, Mid 2014)
Mojave 10.14.4 Beta
2.8 GHz Intel Core i5
8 GB 1600 MHz DDR3
Intel Iris 1536 MB

Edited to add:
Is there a way I can download the latest DOS2 beta from GOG without using GOG Galaxy? I can't use Galaxy because it crashes. The version of the game I am using is listed as "Divinity: Original Sin 2 - Definitive Edition 3.6.36.3440 (GOG-3)"

Posted By: Stauff1138

Re: macOS currently known issues and limitations - 20/02/19 05:48 PM

We're receiving confirmations that red tint issue is gone for users of Intel Iris. (With b3 of course).
If like previous poster you have issue please step up now, I am creating separate thread for this.
Posted By: MoFlame

Re: macOS currently known issues and limitations - 07/03/19 09:56 AM

Hello! I just purchased this game today from Steam. It opened to the main menu and worked for about 5 minutes. When my friend invited me to join multi-player, it suddenly crashed and will not launch again. I tried shutting down steam and reopening it, to no avail. I tried entering the mac beta, and it won't launch with that either.

My specs are: macOS Mojave
Version 10.14.3
MacBook Pro (Retina, 15-inch, Mid 2015)
2.8 GHz Intel Core i7
16 GB 1600 MHz DDR3
AMD Radeon R9 M370X 2048 MB
Intel Iris Pro 1536 MB
Posted By: Stauff1138

Re: macOS currently known issues and limitations - 08/03/19 02:22 PM

Originally Posted by MoFlame
Hello! I just purchased this game today from Steam. It opened to the main menu and worked for about 5 minutes. When my friend invited me to join multi-player, it suddenly crashed and will not launch again. I tried shutting down steam and reopening it, to no avail. I tried entering the mac beta, and it won't launch with that either.



Your case is very strange. Please contact support and they will track your issue and work with us if needed to resolve/understand your case.
Posted By: Raze

Re: macOS currently known issues and limitations - 09/03/19 07:50 AM

Originally Posted by MoFlame
I tried entering the mac beta, and it won't launch with that either.

If you switch back to the main branch, does yesterday's update make any difference?

If you still have this problem, try verifying local files: in the Steam library, right click on the game and select Properties, switch to the Local Files tab and then click on the 'Verify Integrity of Game Cache...' button.


If applicable, disable Steam cloud support either globally (in the client click on the Steam menu and select Settings, and then Cloud) or just for this game (in the library right click Divinity: Original Sin 2 and select Properties, then switch to the Updates tab and check the Steam Cloud section).

Next, try browsing to the '~/Documents/Larian Studios' folder and rename the 'Divinity Original Sin 2 Definitive Edition' subfolder.
This folder contains the saved games (though in 5 minutes you may not have tried starting a new game before the invite), configuration files and a level cache folder. Deleting or renaming it will get the game to recreate it on startup; playing the game from a different macOS user account would effectively do the same thing. With cloud support enabled, Steam would just download the cloud copy of your existing profile.
After that, extract the replacement folder from the download below into your '..\Documents\Larian Studios' folder, and see if that will let you start the game again.

https://www.dropbox.com/s/5f7ckbkm1g1iqv7/DOS2DE_Doc_36326602.zip?dl=1

The graphicSettings.lsx file is set to 1280x720 Windowed mode, Very Low quality preset and low audio quality, which you can change in the options (manually, or hit autodetect) if this gets the game to start.
If that helps, create a new profile and try joining your friend again, or hosting a game.
If the game still crashes, delete the replacement Documents D:OS 2 DE folder and optionally (since you don't have any saves to worry about) rename the original back again.
Posted By: duzzler

Re: macOS currently known issues and limitations - 31/03/19 12:45 AM

I bought the DOS2 for OSX in GOG and I have a very strange issue.

The game runs fine, but whenever I load a saved game, the character situation is the same, but the map is reset, any door or object that I interacted with is back to default, dead characters are back to life, and what is worse all the characters become non interactive.

When I first installed it I got a warning that DOS2 was not compatible with System Sensitive OS, so I thought that may be the reason, but I created a new partition with ASF non case sensitive and still have the same bug...

Specs:
Mojave 10.14.3
MacBook Pro (15-inch, 2018)
2,9 GHz Intel Core i9
32 GB 2400 MHz DDR4
Radeon Pro Vega 20 4080 MB
Intel UHD Graphics 630 1536 MB
Posted By: Raze

Re: macOS currently known issues and limitations - 31/03/19 04:04 AM


Are you shutting down all non-essential programs before starting the game, especially anti-virus and any backup programs that may be monitoring the Documents folder?

Try browsing to the '~/Documents/Larian Studios/Divinity Original Sin 2 Definitive Edition/LevelCache' folder and delete the contents. A corrupt file there can cause problems when saving or loading.

Try verifying local files: in the (optional) Galaxy client, select Divinity: Original Sin 2 in the left column, then click on the More button, and in the Manage menu select 'Verify / Repair'.

Try creating a new profile, start a new game, go part way through the tutorial section and save/load to see if this still happens.

If this happens in a new profile, try creating a new OSX administrator user account (either with the Documents folder in the default location, or on a different drive, if available), switch to that account and try starting the game from there.

Try doing a clean boot and then test the game. Start/restart your Mac and hold the Shift key down as soon as the progress bar comes up in the startup window, releasing it after the desktop appears. Alternately, from the login window, hold the Shift key when you click the Log In button, and release it when you see the Dock.


If that doesn't help, please email supportdos2@larian.com with your latest save (or a Dropbox or Google drive link, etc). If you are using any mods, also include a list of those enabled and/or the modsettings.lsx from your profile folder.
Each save is a folder in the '~/Documents/Larian Studios/Divinity Original Sin 2 Definitive Edition/PlayerProfiles/<ProfileName>/Savegames/Story' folder.
In Finder you can zip a file or folder by right clicking on it/them and selecting Compress.
Posted By: bbear47

Re: macOS currently known issues and limitations - 31/03/19 04:02 PM

I'm a newbie to the forum. I have a MacBook Air 6.2 and have installed DOS Enhanced Edition on Steam. Will I be able to load DOS 2 ?
Posted By: Raze

Re: macOS currently known issues and limitations - 31/03/19 11:07 PM


It may run, but MacBook Air models are only officially supported since mid 2017. Intel HD 5000 graphics are the minimum requirement, so you are ok on that front (though integrated graphics do better with more RAM).

A game updated added support for 2013 CPUs to the Steam and GOG releases (we are working with Apple to add that for the App Store version), but officially only iMacs (with AMD GPUs) and Mac Pro models since late 2013 are supported.
If you have one of the early 2014 models, you have a better chance of the CPU being ok than mid 2013. All of the specs for the 4 MacBook Air 6.2 models list 4GB of RAM, while the minimum is 8GB (that would at least impact performance, if not whether the game can run at all, trying to share between the system and GPU).
Posted By: deuceras

Re: macOS currently known issues and limitations - 03/04/19 07:48 PM

I'm experiencing a crash during the Trompdoy battle. I've updated my Mac to the latest macOS Mojave Beta 10.14.5. I've tried reloading to an earlier point and tried different things to engage or escape battle and it still freezes during the Trompdoy battle. Anyone facing these issues as well?
Posted By: Raze

Re: macOS currently known issues and limitations - 04/04/19 09:18 AM


Yes, a video freeze there is a known issue in 10.14.4 and .5, though rarer than the crashing before the fix in 10.14.4. This should be fixed in the next game update, but there is no estimate yet for when that will be.

Another person who reported this was playing co-op; the game would still respond to input, so he could pass his turn, just not update the video. There was no problem on the other Mac, so they swapped who was hosting.
You may be able to quicksave and restart the game (repeatedly) to get through, or if you don't mind missing a little experience, one person reported sneaking through to the end of the area to avoid the combat / crashing.
Posted By: Bumblephist

Re: macOS currently known issues and limitations - 09/04/19 11:09 PM

I have a Quad-core MacPro5,1 with an AMD Radeon HD 7950 video card. Are you still working on support for these older systems and are you still interested in volunteers for testing to send email to support@larian.com as directed in the thread's first post?

Caveats are that I only have a slow DSL link and I don't use GOG Galaxy so downloads average about an hour per Gigabyte.

Thanks.
Posted By: Raze

Re: macOS currently known issues and limitations - 10/04/19 06:09 AM


Yes, there are still plans to add fixes for 2010/2012 CPUs in a future update. I don't think there is any need currently for more crash reports on these CPUs, and the beta branch (on Steam and GOG) has not been updated since the 2013 AVX2 fixes were moved to the public release. If needed it will be updated at some point and another call for beta testers posted.

For GOG the beta is only available through Galaxy, since GOG only makes the full installers for the main branch releases.
Posted By: Sarkhan

Re: macOS currently known issues and limitations - 17/04/19 06:36 AM

Hello,

I would really like to enjoy this game with some friends but my mac is also a mid-2012:

Macbook pro (Mid-2012)
Processor 2.3 Ghz Intel Core i7
Memory 16 Gb 1600MHz DDR3
Graphic Intel HD Graphics 4000 1536 MB

I have not tried anything yet, but reading at this discussion I have two questions:

1 - Is the beta version actually available for anyone purchasing the game or is it only for approved beta testers?
2 - does the windows version also require AVX2 CPU instructions?
In the case it does not, a bootcamp may be the solution of the problem ( I really hate windows but surrender is not an option :) )
I know this sounds like a little bit stupid solution and someone would have already figured it out but I'm really excited to try this game!

By the way, do you have any idea if the fixes will be out in the short (weeks-few months) or long (many months) term?
Just to know if it is worth to struggle with the beta or it is better to wait :)

Cheers
Posted By: Raze

Re: macOS currently known issues and limitations - 17/04/19 08:11 AM


The beta version has not been updated since the 2013 fixes were moved to the public release, so it wouldn't help with 2010/2012 systems. It was a public beta, available on Steam and GOG (using Galaxy).

The Windows version does not have this AVX2 issue. It also does not officially support integrated graphics, so there may be texture issues. Of course with the GPU being under the performance of the minimum requirement, a low resolution and graphics settings would likely be needed for acceptable performance.

Hopefully the additional AVX2 fixes will be ready in time for the next game update. That is still in the 'being prepared' stage, but within your definition of short term.
Posted By: Sarkhan

Re: macOS currently known issues and limitations - 17/04/19 08:32 AM

Ok, so I totally have to check out the Bootcamp solution while waiting for the next update ( or for a new machine, whichever comes first smile )!
I'll let you know if I manage to run it by editing this reply, thank you very much for the fast answer!

Cheers
Posted By: BladesOfShakuras

Re: macOS currently known issues and limitations - 19/04/19 05:18 PM

Hello,

I was hoping for some insight with some graphical issues I've been having. After downloading macos 10.14.5 beta 4 the red hue issue that many were having and all other graphical bugs disappeared for me. Unfortunately, as soon as I downloaded the latest beta, I've encountered a number of graphical bugs making it very difficult to play. Whenever casting certain spells, mostly hydro or geomancer, particles flicker all over my screen. For example, on casting fortify, I large flickering sphere encompasses the character its used on, taking up half the screen in the process. I have tried adjusting every video setting in game with no change. Any help or advice is greatly appreciated!

macOS Mojave
Version 10.14.5 beta 5
MacBook Pro (Retina, 15-inch, Late 2013)
2 GHz Intel Core i7
8 GB 1600 MHz DDR3
Intel Iris Pro 1536 MB
Posted By: Raze

Re: macOS currently known issues and limitations - 21/04/19 04:19 AM


What OSX version were you on before? The red tint should be fixed with 10.14.4. There are some existing Iris issues to be fixed with the 10.14.5 update, but I'll have to check if the beta introduced any new ones.
Posted By: BladesOfShakuras

Re: macOS currently known issues and limitations - 21/04/19 12:57 PM

Hey there thanks for the reply! When I was on Mojave 10.14.4 as far as I could tell there were no visual bugs throughout the game. It was only when I updated to 10.14.5 that I started having the odd spellcasting bugs I mentioned before.
Posted By: Raze

Re: macOS currently known issues and limitations - 22/04/19 07:07 AM


This is a known issue. Can you confirm which version you have, though? I believe 10.14.5 is only up to the second beta.
Posted By: BladesOfShakuras

Re: macOS currently known issues and limitations - 22/04/19 01:09 PM

I see what you mean now, sorry about that. Im running 10.14.5 beta 2 (build # 18F108f).
Posted By: Old_Salt

Re: macOS currently known issues and limitations - 26/04/19 12:28 AM

I have been going through DOS2 on a
MacBook Pro mid 2015
MacOS 10.14.4
2.8GHz Inter Core i7

Everything was going fine until I got through a fight and started talking to characters afterwards. After one of the choices was used in the conversation popup, all other choices froze. When I hit escape, the menu came down but I could not reload or quit the game. If I tried to quit using the window button (windowed mode), I would get the menu asking if I wanted to quit but it would not respond. The only way to close the game was to do a force quit.

Apparently it is not the save file that was corrupted, because I have tried going to earlier saved files and get the same problem. At the first conversation popup you are allowed to make one choice, and then everything freezes.

Any Ideas?
Posted By: Raze

Re: macOS currently known issues and limitations - 26/04/19 06:12 AM


In the exit conformation window, did you try just hitting Enter?

If you create a new profile and start a new game, do you have the same problem?


Try verifying local files:
In the Steam library, right click on the game and select Properties, switch to the Local Files tab and then click on the 'Verify Integrity of Game Cache...' button.

With the GOG version, in the (optional) Galaxy client, select Divinity: Original Sin 2 in the left column, then click on the More button, and in the Manage menu select 'Verify / Repair'.

With the App Store version, or GOG without using Galaxy:

Terminal
bash-3.2$ cd ~/Library/Application\ Support\ ... up to the Divinity Original Sin 2.app folder
bash-3.2$ codesign -vvv Divinity\ -\ Original\ Sin\ 2.app

This takes a while, and will output some lines starting with '--prepared' or '--validated'. If everything is fine, it will end with:

Divinity - Original Sin 2.app: valid on disk
Divinity - Original Sin 2.app: satisfies its Designated Requirement
Posted By: Old_Salt

Re: macOS currently known issues and limitations - 26/04/19 08:22 PM

I tried not only to start a new game but uninstalled and downloaded DOS2 again. I run into the same problems in a new game I started. I found that I could work the conversation by hitting return after lining up what I wanted to say with the mouse. However, mouse would not click the button. The same was true with the exit windows--I could line up with the mouse but could not click. Hitting enter caused the action to happen. I tried continuing, but found that I could not click on spells I wanted to cast or anything in the hot bar. I couldn't manipulate objects like boxes. My old saves were still existing, so it would appear that the uninstall did not delete local files.

I checked the validity of local files and they all validated. I am on Steam.
Posted By: Raze

Re: macOS currently known issues and limitations - 27/04/19 03:42 AM


You should also be able to use the number keys to make dialogue selections (at least '1' should work when there are no options, just 'continue').

Is the problem with boxes just in the inventory, or when they are in the game world, as well? Do you have any problem selecting a place on the ground to move, or using ladders/stairs/etc?

Do you have mouse gestures enabled, etc?
Try pressing the Cmd key on startup, and see if there are any mouse related options (in D:OS EE, at least, there was a 'Precise mouse tracking' options which could fix a couple of issues).

Try lowering the graphics settings and resolution, or switching to Fullscreen or Fake Fullscreen display mode, to see if that will make a difference.

Try doing a clean boot and then test the game. Start/restart your Mac and hold the Shift key down as soon as the progress bar comes up in the startup window, releasing it after the desktop appears. Alternately, from the login window, hold the Shift key when you click the Log In button, and release it when you see the Dock.


If applicable, disable Steam cloud support either globally (in the client click on the Steam menu and select Settings, and then Cloud) or just for this game (in the library right click Divinity: Original Sin 2 and select Properties, then switch to the Updates tab and check the Steam Cloud section).

Next, try browsing to the '~/Documents/Larian Studios' folder and rename the 'Divinity Original Sin 2 Definitive Edition' subfolder.
This folder contains the saved games, configuration files and a level cache folder. Deleting or renaming it will get the game to recreate it on startup; playing the game from a different OSX user account would effectively do the same thing. With Steam running and cloud support enabled, the client would just download the cloud copy of your existing profile.
After that, start D:OS 2 DE, create a new profile, start a new game and see if you have the same problem. If a new game is ok, exit and then copy a couple saves from the renamed folder into the newly created profile's ../Savegames/Story folder. If that lets you load the saves and select dialogue options, etc, move the rest of the saves over.
If that doesn't help, delete the new Documents D:OS 2 folder and rename the original back again.

Posted By: Old_Salt

Re: macOS currently known issues and limitations - 28/04/19 02:42 AM

The restart after renaming the old subfolder and creating a new profile, then moving a couple of the old saved games into the new folder worked. All functions are back and I didn't lose any progress. If you would like the old folder, I can send it to you.

Thanks for your help.
Posted By: Raze

Re: macOS currently known issues and limitations - 28/04/19 04:33 AM


Yes, please do zip the old folder and email it to supportdos2@larian.com (you don't need to leave any save folders), with a link to your post here.
Posted By: Qdeta

Re: macOS currently known issues and limitations - 30/04/19 03:24 PM

Hi, I played for a couple of hours today on my Mac and now upon relaunching the game all my Saves are gone - while my profile still exists, I don't have the option to click "Continue" as it is greyed out.

I launched the game from GOG Galaxy. In the Client the Cloud Saves was/is ticked and I wonder if somehow my savefiles got deleted due to some synchronization error? When I click on the download arrow of the client in the bottom left there is an entry "Saves backup: Divinity Original Sin 2 - ..." and below that it says Failed.

Is there any way for me to restore my saves? If not, how do I prevent this from happening again? Any help would be much appreciated!
Posted By: Raze

Re: macOS currently known issues and limitations - 30/04/19 08:10 PM


If you select Story in the main menu, and then Load Campaign, is the save list empty in the load window?

Check the save folder to see if the saves are there, but not showing up in-game for some reason. If you switched OSX user accounts, that could account for the saves not being listed, but in that case Galaxy shouldn't have just synced the profile and not the saves.
Each save is a folder in the '~/Documents/Larian Studios/Divinity Original Sin 2 Definitive Edition/PlayerProfiles/<ProfileName>/Savegames/Story' folder.
You can try searching your hard drive for *.lsv files, in case the saves got moved somehow.

You can disable cloud saves for the game in Galaxy. A failed backup shouldn't remove the local saves, though, or syncing if there are no online saves, I would think.

I don't suppose you have any backups of your Documents folder after the play session but before restarting the game? That would require a conveniently timed scheduled backup, or a backup or sync program monitoring the Documents folder.

You can try recovering the (presumably) deleted saves, but the more you use a system after files are deleted, the less likely they can be fully recovered.
https://www.ibeesoft.com/recover-data/recover-deleted-files-on-mac.html
Posted By: AlexBT

Re: macOS currently known issues and limitations - 16/05/19 08:44 AM

Hi!

I'm playing with a Mac mini 2018 with a EGPU Vega 64 and I have strange horizontal lines in the boat at the beginning when I have "Lighting Quality" set to High. If I turn it to Medium they disappear. They don't appear with my MacBook Pro 2017. I have pictures to show the effect, but I don't know how to upload them here.

Any help will be welcome.

Thanks.
Posted By: Raze

Re: macOS currently known issues and limitations - 17/05/19 06:38 AM


This is a known issue with Vega graphics, which should be fixed in a future update (no ETA yet).
Posted By: AlexBT

Re: macOS currently known issues and limitations - 17/05/19 01:47 PM

Thanks
Posted By: urngedrank

Re: macOS currently known issues and limitations - 13/06/19 05:54 PM

Hi!

MacOS Steam is giving me "invalid platform" when I attempt to install

I appear to meet the minimum requirements, is there anything in my spec that's preventing installation, or is this a Steam issue? Any known workaround if so?

MacBook Pro (15-inch, 2017)
2.9 GHz Intel Core i7
16 GB 2133 MHz LPDDR3
Radeon Pro 560 4 GB
Intel HD Graphics 630 1536 MB
Posted By: Raze

Re: macOS currently known issues and limitations - 14/06/19 07:32 AM


It looks like a Steam issue, since the game should support your system.

Did you try logging out of Steam, rebooting, restarting Steam and logging back in?

What is your OS version number, Mac model identifier and early/mid/late year indicator?
Posted By: Ubishere

Re: macOS currently known issues and limitations - 02/07/19 11:04 AM

Is there any update yet on this working with the Mac Pro 2010, please?
Posted By: Raze

Re: macOS currently known issues and limitations - 03/07/19 02:07 AM


There were 2010/2012 AVX2 fixes included with the last game update (3.6.44.4046), on Steam and GOG. We are working with Apple to add support for AVX/SSE instructions for older CPUs with the App Store version, as well, but there is no ETA yet for that.
Posted By: Original

Re: macOS currently known issues and limitations - 05/07/19 02:13 AM

I recently picked up the game. I'm playing on a 13" MacBookPro 12,1 using a Steam Controller. Whenever a text input pops up in the game (e.g. setting up a profile at the beginning or naming a save game) the Steam keyboard overlay appears. However, it's very unresponsive and typing letters never works. The real keyboard is also disabled while using a controller. So there's no way to type anything in game. Is this a known issue? Is there a solution? This happens both with stable Steam and with beta.
Posted By: Raze

Re: macOS currently known issues and limitations - 05/07/19 03:37 AM


If you disable the Steam overlay, that should eliminate the keyboard overlay, and hopefully allow keyboard input. Exit out of Big Picture Mode, and in the Steam library right click the game and select Properties, then switch to the General tab and uncheck that option.

I'll check if this is a known issue. It works fine here, in Windows (overlay input is responsive, and keyboard input is not blocked).
Posted By: Original

Re: macOS currently known issues and limitations - 12/07/19 06:04 AM

Thanks. I tried this, unfortunately if I disable the overlay the controller doesn't seem to be detected by the game, it launches in keyboard/mouse mode and the controller doesn't do much but emulate a mouse. Not sure if it's Steam updates but the overlay keyboard seems responsive now, but it still won't actually let me input anything. Clicking letters causes the autosuggest bar to show some options, but no matter whether clicking keys or one of the suggested words, they just disappear and don't make their way back to the game.
Posted By: Raze

Re: macOS currently known issues and limitations - 12/07/19 07:56 AM


Are you launching the game from Big Picture Mode, and is the Steam controller set to a controller profile?
At least when I tested here in Windows, it was still recognized as a controller by the game with the overlay disabled, and I could load a game, open the save window and enter text without the overlay keyboard. There was a warning on the game page about the overlay being disabled and some functions unavailable, but I didn't notice any issues in the short time I tested.

If you hold Cmd when starting the game in BPM and check in the Controller tab, is the Steam controller listed there?
Posted By: SPX

Re: macOS currently known issues and limitations - 20/07/19 07:24 PM

Hi--just wondering if there is any hope/update re NVIDIA graphics cards?
Posted By: Raze

Re: macOS currently known issues and limitations - 21/07/19 11:24 AM


It is my understanding that Apple no longer supports nvidia graphics cards, at least in part due to their poor Metal support.
Posted By: easy_as

Re: macOS currently known issues and limitations - 29/07/19 10:32 AM

Hey team - just ticked over 30 hours on the game and loving it. Unfortunately starting to pick up some performance issues, frame rate would suddenly drop dramatically for no apparent reason (not in an intensive battle, not heaps of fire around etc.) - however, I'd reboot the application and it would be okay. I'd just made it to the Sanctuary of Amadia where it started getting really bad, so I went to restart the application but no dice...even the introductory part with the Larian logo is freezing and changing frame every 1.5-2 seconds, no improvement once you hit the menu's :(

I'm absolutely loving this game so I'd hate to just give up on it and call it quits - anything I should try?

MacBook Pro 13", 2017
2.3 GHz Intel Core i5
8 GB 2133 MHz LPDDR3
Intel Iris Plus Graphics 640 1536 MB
Posted By: Raze

Re: macOS currently known issues and limitations - 30/07/19 05:57 AM


Have you tried any other, similarly demanding games recently? Performance problems getting worse like this could be a sign of hardware problems (possibly a failing or dirty fan causing the GPU to overheat, etc).


Are you shutting down all non-essential programs before starting the game, especially anti-virus, graphics utilities, etc?

Try lowering the graphics settings and resolution, or switching to Windowed or Fake Fullscreen display mode, to see if that makes a difference.
Try enabling, lowering or disabling the Vsync and frame rate cap options.

Try doing a clean boot and then test the game. Start/restart your Mac and hold the Shift key down as soon as the progress bar comes up in the startup window, releasing it after the desktop appears. Alternately, from the login window, hold the Shift key when you click the Log In button, and release it when you see the Dock.

Try creating a new OSX administrator user account (either with the Documents folder in the default location, or on a different drive, if available), switch to that account and try starting the game from there to check.


Try verifying local files: in the Steam library, right click on the game and select Properties, switch to the Local Files tab and then click on the 'Verify Integrity of Game Cache...' button.
With the GOG version, in the (optional) Galaxy client, select Divinity : Original Sin 2 in the left column, then click on the More button, and in the Manage menu select 'Verify / Repair'.
With the App Store version, or GOG without using Galaxy:

Terminal
bash-3.2$ cd ~/Library/Application\ Support\ ... up to the Divinity Original Sin 2.app folder
bash-3.2$ codesign -vvv Divinity\ -\ Original\ Sin\ 2.app

This takes a while, and will output some lines starting with '--prepared' or '--validated'. If everything is fine, it will end with:

Divinity - Original Sin 2.app: valid on disk
Divinity - Original Sin 2.app: satisfies its Designated Requirement
Posted By: easy_as

Re: macOS currently known issues and limitations - 31/07/19 12:04 AM

Awesome, will give all that a go tonight and get back to you, cheers for the help! smile
Posted By: easy_as

Re: macOS currently known issues and limitations - 28/08/19 08:34 AM

Update:

Started with verifying files, no issues there. Opened the application and was still stuttering, went into options and - as suggested above - lowered my resolution, switched it to fake fullscreen mode and lowered my vsync to none. As soon as I hit apply the issue was instantly fixed, no more stuttering as of yet.

Thanks a bunch mate, really helped me out there and I can get back to enjoying the game! Absolute legend smile
Posted By: ursulahx

Re: macOS currently known issues and limitations - 04/09/19 10:32 AM

When I try to load a saved game, I get the "server shutting down" notice, and I'm taken back to the main menu. I've investigated, and this seems to be an uncommon problem, not restricted to Mac. I'm running the game natively, not on Steam.

Solutions offered on other forums suggest that there is a Debug Profile created which is causing the problem, but I don't have that in my profile list. My saves are in the in-game save folder, and also appear in the Saves folder in the Library.

I can start a new game just fine, the problem comes when I try to load a save. I've successfully loaded saves in previous sessions, but this problem occurred yesterday and persists today. By the way, clicking on the 'Continue' button doesn't work either.

I'm running the game on a new iMac, OS 10.14.6, 32GB RAM, Radeon Pro Vega 48. The game makes the fan work hard, but I haven't had any other problems until now. I don't run any other apps while the game is running.

I'll open a ticket with support, but I wondered if anyone had any idea what I could try in the meantime. Thanks in advance.
Posted By: Raze

Re: macOS currently known issues and limitations - 05/09/19 05:03 AM


Can you load your earlier saves, that worked before yesterday? If so, most likely there is a problem with your recent saves. In that case, please reply to the support email with your latest save, as well as the most recent working save and oldest which gives this error.
Posted By: Fein

Re: macOS currently known issues and limitations - 05/09/19 04:18 PM

Hello! I have installed Divinity Original Sin 2 from steam but for some reason the game stops while launching and i get black screen and nothing.
I have macos High Sierra version 10.13.6
iMac (27-inch, Mid 2011)
CPU: 2,7 GHz Intel Core i5
16 gb 1333 MHz DDR3
AMD Radeon HD 6770M 512 МБ

The bug report looks like:
Process: Divinity - Original Sin 2 [589]
Path: /Users/USER/Library/Application Support/Steam/*/Divinity - Original Sin 2.app/Contents/MacOS/Divinity - Original Sin 2
Identifier: com.larian.dos2
Version: 3.6.48.3268 (3.6.48.3268)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Divinity - Original Sin 2 [589]
User ID: 501

Date/Time: 2019-09-05 18:47:16.702 +0300
OS Version: Mac OS X 10.13.6 (17G65)
Report Version: 12
Anonymous UUID: F4EFE023-AB4E-7AE3-9F53-1E27D543F562


Time Awake Since Boot: 640 seconds

System Integrity Protection: enabled

Crashed Thread: 0 MainThrd Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000008c
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]

VM Regions Near 0x8c:
-->
__TEXT 0000000100000000-0000000101435000 [ 20.2M] r-x/rwx SM=COW 5 [/Users/mac/Library/Application Support/Steam/steamapps/common/Divinity Original Sin 2/Divinity - Original Sin 2.app/Contents/MacOS/Divinity - Original Sin 2]

Thread 0 Crashed:: MainThrd Dispatch queue: com.apple.main-thread

Do I have any chance to lauch it? :)
Posted By: Raze

Re: macOS currently known issues and limitations - 06/09/19 09:56 AM


Unfortunately, your GPU does not have Metal support, so will not be able to run the game. It may be possible to upgrade the card, or use an eGPU with Metal support.
While SSE and AVX instruction support was added for 2010/2012 CPUs which do not have AVX2 support (with the Steam and GOG releases), officially iMacs (with AMD GPUs) and Mac Pro models are only supported since late 2013.
Posted By: ursulahx

Re: macOS currently known issues and limitations - 09/09/19 10:50 AM

Originally Posted by Raze

Can you load your earlier saves, that worked before yesterday? If so, most likely there is a problem with your recent saves. In that case, please reply to the support email with your latest save, as well as the most recent working save and oldest which gives this error.


Apologies for late reply, I've not been able to play until today. No saves will load. As an experiment I started a new story, went through the tutorial deck, did autosaves, a quicksave and a normal save, then quit the game. I immediately relaunched the game, and none of these saves will load either. I get a new error message now, however: it says 'savegame failed, error code [1]'.

[EDIT: I contacted support after my original post, but haven't heard back yet.]
Posted By: ursulahx

Re: macOS currently known issues and limitations - 11/09/19 03:25 PM

Problem solved by uninstalling and reinstalling. Lost my saves, but that's OK. Game works now.
Posted By: Raze

Re: macOS currently known issues and limitations - 12/09/19 04:18 AM


I replied to your support email before I replied in this topic; maybe check your spam folder.
Anyway, I'm glad you got the game working. If you have any of the previous saves you can still email support (though if the problem is something in the save itself, it may not be possible to determine what exactly caused it).
Posted By: ursulahx

Re: macOS currently known issues and limitations - 14/09/19 11:18 AM

Hi, Raze. I'm very sorry, yes, your email went to spam; I've found it now. The game is working fine, but I'll keep the email you sent for future reference. Thank you for taking so much time to help. I'm afraid I don't have any of the saves from the previous install, have checked the folder you mentioned.
Posted By: Quasar87

Re: macOS currently known issues and limitations - 01/12/19 04:51 PM

Originally Posted by Raze

The beta version has not been updated since the 2013 fixes were moved to the public release, so it wouldn't help with 2010/2012 systems. It was a public beta, available on Steam and GOG (using Galaxy).

The Windows version does not have this AVX2 issue. It also does not officially support integrated graphics, so there may be texture issues. Of course with the GPU being under the performance of the minimum requirement, a low resolution and graphics settings would likely be needed for acceptable performance.

Hopefully the additional AVX2 fixes will be ready in time for the next game update. That is still in the 'being prepared' stage, but within your definition of short term.


Hi Raze!

I purchased DOS2 through the App Store, and I'm having problems starting DOS2 on my iMac late 2012, below the specifications:

iMac Late 2012
MacOS 0.15.1 (19B88)
NVIDIA GeForce GTX 680MX 2GB
3.4 GHz Intel Core i7 quad-core

Looking around on the internet I found my CPU compatible with AVX1 and my graphics card compatible with Metal, so I was hoping it could work, but at startup the application returns the critical error related to AVX2 support.

Do you think there are hopes?

Thanks in advance and good work,

Daniele
Posted By: Raze

Re: macOS currently known issues and limitations - 02/12/19 08:55 AM


Support for AVX and SSE instruction sets should hopefully be included in the next game update for the App Store release.
While late 2012 iMacs should have metal support, nvidia graphics are not officially supported (it may work, or it may have texture issues or graphical artefacts, etc).
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