Larian Studios

Constant Crashes on save

Posted By: GValeri1

Constant Crashes on save - 15/01/20 12:21 AM

I've been experiencing constant crashes as whenever I save the game since about 14 hrs in. I was able to avoid the issue by making a stable save and manually deleting all others (auto-saves and quick saves included) and only overwriting one save file. I turned off auto-save and steam cloud and ran the game directly via the .exe without steam running and it seemed to fix the problem for a bit, but now I am experiencing persistent crashes with this save file and haven't really had much luck with some of the fixes I have seen on various forums.

Here's the save file:

I hope someone can help me out, as I don't think it's an uncommon problem and was supposedly fixed by a patch last year.
Posted By: Raze

Re: Constant Crashes on save - 15/01/20 06:55 AM

I have no problem making quick, manual or auto saves from your save.

Are you shutting down all non-essential programs before starting the game, especially anti-virus and any backup programs that may be monitoring the My Documents folder?
For example, a few people have had BitDefender block the game from being able to create files and folders, which has caused issues when saving, though usually errors rather than crashing. In those cases, including both the game executables and Larian Studios My Documents folder in BitDefender's trusted app and directory sections would fix the problem (Advance Threat Defense, Ransomware Protection / Safe Files, Application Access).
Windows Defender has also caused issues; in that case an exception for the game can be made in Start, Settings, Updates & Security, Windows Security, Virus & threat protection, Virus & threat protection settings, Add or remove exclusions.

Try browsing to the '..\Documents\Larian Studios\Divinity Original Sin 2 Definitive Edition\LevelCache' folder and delete the contents. A corrupt file there can cause problems when saving or loading.

If you create a new profile and start a new game, can you save properly?

Make sure the Virtual Memory setting in Windows is set to automatic / system managed, rather than being disabled or set to a fixed size. To check or change virtual memory settings: Win 7/8 or Win 10.

Try doing a clean boot and then test the game. Click Start, or hit WinKey-R, type in msconfig and hit enter; in the General tab, click Selective Startup, uncheck Load startup items (if required) and leave Load system services and Use original boot configuration options checked. Next, click on the Services tab, check the box to Hide all Microsoft services, then click the Disable All button (maybe make a note of which are currently enabled/disabled), then click OK and reboot the computer.
Run msconfig again to switch back to the normal boot configuration.

Try creating a new Windows administrator user account (either with the My Documents folder in the default location, or on a different drive, if available), switch to that account and try starting the game from there, directly from the executable.

If a new game crashes when saving in your current Windows user account, but works fine in a new account, then if applicable, disable Steam cloud support either globally (in the client click on the Steam menu and select Settings, and then Cloud) or just for this game (in the library right click Divinity: Original Sin 2 and select Properties, then switch to the Updates tab and check the Steam Cloud section).
Alternately, exit out of the Steam client and just start the game directly from the executable when required.

Next, try browsing to the '..\Documents\Larian Studios' folder and rename the 'Divinity Original Sin 2 Definitive Edition' subfolder.
This folder contains the saved games, configuration files and a level cache folder. Deleting or renaming it will get the game to recreate it on startup; playing the game from a different Windows user account would effectively do the same thing. With Steam running and cloud support enabled, the client would just download the cloud copy of your existing profile.
After that, start D:OS 2 DE, create a new profile and see if you can start a new game and save/load. If that works, exit and then copy your save from the renamed folder into the newly created profile's ..\Savegames\Story folder. If that lets you load the saves and re-save, move any other saves over, if you started keeping more than one again.
If the game still crashes, delete the new My Documents D:OS 2 DE folder and rename the original back again.
Posted By: GValeri1

Re: Constant Crashes on save - 15/01/20 11:25 AM

Thanks for the reply! I'll try these things and get back to you if the issue persists.
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