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Problem Installation #257611
03/08/04 12:55 AM
03/08/04 12:55 AM
Joined: Aug 2004
Posts: 23
Canada
IkoH Offline OP
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IkoH  Offline OP
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Hi guys,

I just bought Beyond Divinity because I heard that was a great game. But when I insert Disk 1 in my computer, My computer isn't recognizing the Disk so I can't play it...... The installation works great, but I can't play[?]

If anybody can help me, this would be really appreciate.

Thanks

IkoH.



Re: Problem Installtion [Re: IkoH] #257612
03/08/04 04:06 AM
03/08/04 04:06 AM
Joined: Mar 2003
Posts: 26,828
Canada
Raze Offline

Larian Studios
Raze  Offline

Larian Studios

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Canada
Disk 2 is the play disk, and needs to be in the drive when the game is started.

Welcome to the forum.

Re: Problem Installtion [Re: Raze] #257613
04/08/04 01:33 AM
04/08/04 01:33 AM
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Canada
IkoH Offline OP
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Hehe Thanks !

By the way, now everything is fine the installation worked great.

Only problem is : When im trying to play, it ask me my CD-Key that I receive whit my Disk, so I enter it and it doesn't work

I can't understand why it doesn't work i entered it THE SAME THING as the code on my case.

If anyone can help me whit this problems, I would really appreciate it.

P.S. Where you from in canada ? Im from Montreal !

IkoH.


Re: Problem Installtion [Re: IkoH] #257614
04/08/04 02:48 AM
04/08/04 02:48 AM
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Canada
Raze Offline

Larian Studios
Raze  Offline

Larian Studios

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I thought just the Australian version came with a CD key you had to enter? Do you have the French version? Did you check you were not entering zeros for O's, or something?

I'm in western Canada.

Re: Problem Installtion [Re: Raze] #257615
04/08/04 03:55 AM
04/08/04 03:55 AM
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Canada
IkoH Offline OP
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I have french version.

I tryed all the ways it could be... it doesn't work, I went back to the store, i started cryed saying I will destroy all his store, he never game me a new one... This is really cheap.

I bought a game, Beyond Divinity because I heard this game was really nice and now that I bought it, I can't play...

If any of u guys can help me, please do it because now I just want to kill my pc.

IkoH.

Re: Problem Installtion [Re: IkoH] #257616
04/08/04 05:17 AM
04/08/04 05:17 AM
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Posts: 26,828
Canada
Raze Offline

Larian Studios
Raze  Offline

Larian Studios

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Posts: 26,828
Canada
Apparently they did not try installing the game at the store to prove or disprove a problem with the CD key?

In the North American and UK English versions, the copy protection can produce a report which can be used to generate a key to allow the game to be played on that specific computer, in cases where there is a conflict with the optical drive (causing the play CD not to be recognized). Is there any such option in the French version?

Try contacting the publisher (it is possible some CDs and cases got mixed up between batches, so the listed CD key is not for the CD you have), or email Larian (support@larian.com).

Re: Problem Installtion [Re: Raze] #257617
04/08/04 09:19 AM
04/08/04 09:19 AM
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Posts: 133
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Drealmer Offline
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The french version of the game shouldn't require a CD key as long as you put the second CD (game CD) in the drive...

What you can try :
1. If you have several CD drives, try in both of them
2. Try shutting down programs which may interfere with the CD drive, like drive emulators, burning programs, media players...
3. If you have previously installed a "copy" of the game, it may have left some garbage in the registry, please contact support@larian.com they'll tell you how to clean it up.
4. If nothing works, contact support@larian.com anyway


Btw, the technical FAQ may provide some more help for generic problems : http://www.larian.com/riftrunner/FAQ.php?section=9

Re: Problem Installtion [Re: Drealmer] #257618
04/08/04 03:09 PM
04/08/04 03:09 PM
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IkoH Offline OP
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IkoH  Offline OP
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At the store, they didn't try it.

I close all my programs who can affect Beyond Divinity, still doesn't work.
I tryed it at my friend's house, the installation works great the CDKEY doesn't match.

P.S. Sorry, its ENGLISH version I have

Well, I will just probably don't play this game... there is nothing more I can do, I tryed all.

IkoH.

Re: Problem Installtion [Re: IkoH] #257619
04/08/04 04:40 PM
04/08/04 04:40 PM
Joined: Dec 2003
Posts: 843
Krynn
ForkTong Offline

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Krynn
Quote:

I tryed it at my friend's house, the installation works great the CDKEY doesn't match.




There is no need to fill in a key. Just put CD 2 (labelled "Disc Two" or "Game Disc") in the CD drive and start up.

If you have tried to enter a key, maybe you entered the wrong key. You can delete this by going to the registry (click START, click RUN, type REGEDIT and hit OK). Look for the key HKEY_LOCAL_MACHINE\SOFTWARE\LarianStudios\BeyondDivinity and check if there is a value "key" or "keys" there. Delete it if it is there, but do not touch the other values (default, installdir, lang, version).

If the game does not start with CD 2 in the drive, have the protection gather information and send this file to support <at> larian <dot> com.


Tweeting @forktong
Re: Problem Installtion [Re: ForkTong] #257620
04/08/04 05:07 PM
04/08/04 05:07 PM
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Canada
IkoH Offline OP
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IkoH  Offline OP
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When It put Disk 2 in my comp it says : No Disk Detected

I call at the store, i went there. They don't want to change my CDKEY they don't want to try it there and they don't want to give me new one. It means that now im stuck whit an extraordinary games, that I can't play. NICE

IkoH.

Re: Problem Installtion [Re: IkoH] #257621
04/08/04 05:13 PM
04/08/04 05:13 PM
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IkoH Offline OP
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By the way, I played Demo version.... NICE NICE NICE

Good Job to Larians Studios.

IkoH.

Re: Problem Installtion [Re: IkoH] #257622
04/08/04 07:45 PM
04/08/04 07:45 PM
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Drealmer Offline
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Quote:

When It put Disk 2 in my comp it says : No Disk Detected




What does says this ? The game itself or Windows ? Is it exactly the same on your friend's computer ? If this is the case, it means the CD is badly damaged, could see if the surface is scratched ?

Have you looked in the registry and tried to remove the key you found there ?



Re: Problem Installtion [Re: Drealmer] #257623
04/08/04 07:56 PM
04/08/04 07:56 PM
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IkoH Offline OP
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Its the Game who says me that, but whit Disk 2 when im trying to play = no Disk detected

Disk 1 when im trying to play = Cdkey doesn't work....

Only 1 thing I want is to play that game... and I can't.

IkoH

Re: Problem Installtion [Re: IkoH] #257624
04/08/04 08:17 PM
04/08/04 08:17 PM
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Canada
IkoH Offline OP
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IkoH  Offline OP
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RaZe, if u want to give me your email or I give u mine... for instant help because its taking long time :/ You seems like the "person" to contact if we have any kind of problem.

If any else wants to, you would be welcome.

Just send me a private message or reply this.

Thanks - Hope I can play Beyond Divinity soon

IkoH

Re: Problem Installtion [Re: IkoH] #257625
04/08/04 09:39 PM
04/08/04 09:39 PM
Joined: Mar 2003
Posts: 26,828
Canada
Raze Offline

Larian Studios
Raze  Offline

Larian Studios

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Posts: 26,828
Canada
If you click on my nic, my email address is in my profile.

Are you shutting down all non-essential programs (especially anti-virus) before trying to start the game, even if they don't seem likely to interfere?

At least in the North American and UK English versions, the CD Key error that comes up when disk 1 is in the drive is simply a poorly worded error message from the Starforce copy protection, meaning that it can not find the play CD / disk 2 in an optical drive.

If you are getting the same error on 2 different systems, it means either there is something wrong with the CD itself (though apparently not sever enough to prevent the game from installing), or both computers have optical drives that have a problem with the copy protection.

Check the CD for scratches, or even fingerprints. If there is nothing physically wrong with the CD, follow Drealmer's advice and email Larian (support@larian.com).
In the 'No Disk Found' error message, click on the 'Information' button, then when that finishes, click the 'View Report' button. Save the resulting text file somewhere, optionally zip it, and email it to Larian with a description of the problem and maybe a link to this topic.

Re: Problem Installtion [Re: Raze] #257626
05/08/04 01:57 AM
05/08/04 01:57 AM
Joined: Aug 2004
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Canada
IkoH Offline OP
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I did everything u told me... still doesn't work.

And I don't want to disturb Larians Studios whit that [nocando]... I will just let that game in his case and... dont play it

IkoH

Re: Problem Installtion [Re: IkoH] #257627
05/08/04 05:43 AM
05/08/04 05:43 AM
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Posts: 7,702
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kiya Offline
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IkoH, if 2 Larians offer you to contact their studio => it's not a "bother", as you stated. Why don't you try it? Hm? You can't lose anything
Kiya

Drealmer and ForkTong are from this Developer company...

Re: Problem Installtion [Re: kiya] #257628
05/08/04 05:55 PM
05/08/04 05:55 PM
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Posts: 23
Canada
IkoH Offline OP
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IkoH  Offline OP
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I will do it.

Thanks to all of you you tryed to help me.

Really appreciated.

IkoH

Re: Problem Installtion [Re: IkoH] #257629
06/08/04 08:04 AM
06/08/04 08:04 AM
Joined: Dec 2003
Posts: 843
Krynn
ForkTong Offline

old hand
ForkTong  Offline

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Krynn
Quote:

And I don't want to disturb Larians Studios whit that [nocando]




Please do, it's what we're here for! If you bought the game and you cannot get it to work, it's our job and our responsibility to help you the best we can


Tweeting @forktong
Re: Problem Installation [Re: IkoH] #257630
10/08/04 09:09 PM
10/08/04 09:09 PM
Joined: Aug 2004
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swens Offline
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Copy protection issue caused by larian. there the ones who should be dealing with this. continued denial of responsibility by larian is just silly.

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