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Problem Installation #257611
03/08/04 12:55 AM
03/08/04 12:55 AM
Joined: Aug 2004
Posts: 23
Canada
IkoH Offline OP
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IkoH  Offline OP
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Hi guys,

I just bought Beyond Divinity because I heard that was a great game. But when I insert Disk 1 in my computer, My computer isn't recognizing the Disk so I can't play it...... The installation works great, but I can't play[?]

If anybody can help me, this would be really appreciate.

Thanks

IkoH.



Re: Problem Installtion [Re: IkoH] #257612
03/08/04 04:06 AM
03/08/04 04:06 AM
Joined: Mar 2003
Posts: 27,606
Canada
Raze Offline

Larian Studios
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Posts: 27,606
Canada
Disk 2 is the play disk, and needs to be in the drive when the game is started.

Welcome to the forum.

Re: Problem Installtion [Re: Raze] #257613
04/08/04 01:33 AM
04/08/04 01:33 AM
Joined: Aug 2004
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Canada
IkoH Offline OP
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Hehe Thanks !

By the way, now everything is fine the installation worked great.

Only problem is : When im trying to play, it ask me my CD-Key that I receive whit my Disk, so I enter it and it doesn't work

I can't understand why it doesn't work i entered it THE SAME THING as the code on my case.

If anyone can help me whit this problems, I would really appreciate it.

P.S. Where you from in canada ? Im from Montreal !

IkoH.


Re: Problem Installtion [Re: IkoH] #257614
04/08/04 02:48 AM
04/08/04 02:48 AM
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Canada
Raze Offline

Larian Studios
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Canada
I thought just the Australian version came with a CD key you had to enter? Do you have the French version? Did you check you were not entering zeros for O's, or something?

I'm in western Canada.

Re: Problem Installtion [Re: Raze] #257615
04/08/04 03:55 AM
04/08/04 03:55 AM
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Canada
IkoH Offline OP
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I have french version.

I tryed all the ways it could be... it doesn't work, I went back to the store, i started cryed saying I will destroy all his store, he never game me a new one... This is really cheap.

I bought a game, Beyond Divinity because I heard this game was really nice and now that I bought it, I can't play...

If any of u guys can help me, please do it because now I just want to kill my pc.

IkoH.

Re: Problem Installtion [Re: IkoH] #257616
04/08/04 05:17 AM
04/08/04 05:17 AM
Joined: Mar 2003
Posts: 27,606
Canada
Raze Offline

Larian Studios
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Canada
Apparently they did not try installing the game at the store to prove or disprove a problem with the CD key?

In the North American and UK English versions, the copy protection can produce a report which can be used to generate a key to allow the game to be played on that specific computer, in cases where there is a conflict with the optical drive (causing the play CD not to be recognized). Is there any such option in the French version?

Try contacting the publisher (it is possible some CDs and cases got mixed up between batches, so the listed CD key is not for the CD you have), or email Larian (support@larian.com).

Re: Problem Installtion [Re: Raze] #257617
04/08/04 09:19 AM
04/08/04 09:19 AM
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Drealmer Offline
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The french version of the game shouldn't require a CD key as long as you put the second CD (game CD) in the drive...

What you can try :
1. If you have several CD drives, try in both of them
2. Try shutting down programs which may interfere with the CD drive, like drive emulators, burning programs, media players...
3. If you have previously installed a "copy" of the game, it may have left some garbage in the registry, please contact support@larian.com they'll tell you how to clean it up.
4. If nothing works, contact support@larian.com anyway


Btw, the technical FAQ may provide some more help for generic problems : http://www.larian.com/riftrunner/FAQ.php?section=9

Re: Problem Installtion [Re: Drealmer] #257618
04/08/04 03:09 PM
04/08/04 03:09 PM
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Canada
IkoH Offline OP
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At the store, they didn't try it.

I close all my programs who can affect Beyond Divinity, still doesn't work.
I tryed it at my friend's house, the installation works great the CDKEY doesn't match.

P.S. Sorry, its ENGLISH version I have

Well, I will just probably don't play this game... there is nothing more I can do, I tryed all.

IkoH.

Re: Problem Installtion [Re: IkoH] #257619
04/08/04 04:40 PM
04/08/04 04:40 PM
Joined: Dec 2003
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Krynn
ForkTong Offline

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Krynn
Quote:

I tryed it at my friend's house, the installation works great the CDKEY doesn't match.




There is no need to fill in a key. Just put CD 2 (labelled "Disc Two" or "Game Disc") in the CD drive and start up.

If you have tried to enter a key, maybe you entered the wrong key. You can delete this by going to the registry (click START, click RUN, type REGEDIT and hit OK). Look for the key HKEY_LOCAL_MACHINE\SOFTWARE\LarianStudios\BeyondDivinity and check if there is a value "key" or "keys" there. Delete it if it is there, but do not touch the other values (default, installdir, lang, version).

If the game does not start with CD 2 in the drive, have the protection gather information and send this file to support <at> larian <dot> com.


Tweeting @forktong
Re: Problem Installtion [Re: ForkTong] #257620
04/08/04 05:07 PM
04/08/04 05:07 PM
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Canada
IkoH Offline OP
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When It put Disk 2 in my comp it says : No Disk Detected

I call at the store, i went there. They don't want to change my CDKEY they don't want to try it there and they don't want to give me new one. It means that now im stuck whit an extraordinary games, that I can't play. NICE

IkoH.

Re: Problem Installtion [Re: IkoH] #257621
04/08/04 05:13 PM
04/08/04 05:13 PM
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Canada
IkoH Offline OP
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By the way, I played Demo version.... NICE NICE NICE

Good Job to Larians Studios.

IkoH.

Re: Problem Installtion [Re: IkoH] #257622
04/08/04 07:45 PM
04/08/04 07:45 PM
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Drealmer Offline
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Quote:

When It put Disk 2 in my comp it says : No Disk Detected




What does says this ? The game itself or Windows ? Is it exactly the same on your friend's computer ? If this is the case, it means the CD is badly damaged, could see if the surface is scratched ?

Have you looked in the registry and tried to remove the key you found there ?



Re: Problem Installtion [Re: Drealmer] #257623
04/08/04 07:56 PM
04/08/04 07:56 PM
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Canada
IkoH Offline OP
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Its the Game who says me that, but whit Disk 2 when im trying to play = no Disk detected

Disk 1 when im trying to play = Cdkey doesn't work....

Only 1 thing I want is to play that game... and I can't.

IkoH

Re: Problem Installtion [Re: IkoH] #257624
04/08/04 08:17 PM
04/08/04 08:17 PM
Joined: Aug 2004
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Canada
IkoH Offline OP
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RaZe, if u want to give me your email or I give u mine... for instant help because its taking long time :/ You seems like the "person" to contact if we have any kind of problem.

If any else wants to, you would be welcome.

Just send me a private message or reply this.

Thanks - Hope I can play Beyond Divinity soon

IkoH

Re: Problem Installtion [Re: IkoH] #257625
04/08/04 09:39 PM
04/08/04 09:39 PM
Joined: Mar 2003
Posts: 27,606
Canada
Raze Offline

Larian Studios
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If you click on my nic, my email address is in my profile.

Are you shutting down all non-essential programs (especially anti-virus) before trying to start the game, even if they don't seem likely to interfere?

At least in the North American and UK English versions, the CD Key error that comes up when disk 1 is in the drive is simply a poorly worded error message from the Starforce copy protection, meaning that it can not find the play CD / disk 2 in an optical drive.

If you are getting the same error on 2 different systems, it means either there is something wrong with the CD itself (though apparently not sever enough to prevent the game from installing), or both computers have optical drives that have a problem with the copy protection.

Check the CD for scratches, or even fingerprints. If there is nothing physically wrong with the CD, follow Drealmer's advice and email Larian (support@larian.com).
In the 'No Disk Found' error message, click on the 'Information' button, then when that finishes, click the 'View Report' button. Save the resulting text file somewhere, optionally zip it, and email it to Larian with a description of the problem and maybe a link to this topic.

Re: Problem Installtion [Re: Raze] #257626
05/08/04 01:57 AM
05/08/04 01:57 AM
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Canada
IkoH Offline OP
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I did everything u told me... still doesn't work.

And I don't want to disturb Larians Studios whit that [nocando]... I will just let that game in his case and... dont play it

IkoH

Re: Problem Installtion [Re: IkoH] #257627
05/08/04 05:43 AM
05/08/04 05:43 AM
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kiya Offline
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IkoH, if 2 Larians offer you to contact their studio => it's not a "bother", as you stated. Why don't you try it? Hm? You can't lose anything
Kiya

Drealmer and ForkTong are from this Developer company...

Re: Problem Installtion [Re: kiya] #257628
05/08/04 05:55 PM
05/08/04 05:55 PM
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Canada
IkoH Offline OP
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I will do it.

Thanks to all of you you tryed to help me.

Really appreciated.

IkoH

Re: Problem Installtion [Re: IkoH] #257629
06/08/04 08:04 AM
06/08/04 08:04 AM
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Krynn
ForkTong Offline

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ForkTong  Offline

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Krynn
Quote:

And I don't want to disturb Larians Studios whit that [nocando]




Please do, it's what we're here for! If you bought the game and you cannot get it to work, it's our job and our responsibility to help you the best we can


Tweeting @forktong
Re: Problem Installation [Re: IkoH] #257630
10/08/04 09:09 PM
10/08/04 09:09 PM
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swens Offline
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Copy protection issue caused by larian. there the ones who should be dealing with this. continued denial of responsibility by larian is just silly.

Re: Problem Installation [Re: swens] #257631
10/08/04 09:17 PM
10/08/04 09:17 PM
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Posts: 8,265
Seattle
LewsTherinKinslayer13 Offline
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WHAT THE BLOODY HELL.


This whole post is them offering to help and asking questions and suggestions and you say they're doing nothing!? I really don't get you, do you just have it out for them?


They are dealing with it, as best they can!

And I think it was the publisher's who wanted StarForce



Re: Problem Installation [Re: swens] #257632
11/08/04 07:25 AM
11/08/04 07:25 AM
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Posts: 3,095
Ghent (Belgium)
Lynn Offline

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Quote:

Copy protection issue caused by larian. there the ones who should be dealing with this. continued denial of responsibility by larian is just silly.




We do, we do...

Re: Problem Installation [Re: Lynn] #257633
11/08/04 03:01 PM
11/08/04 03:01 PM
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swens Offline
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oh sure plenty of offers to help..... but no help, at least not yet, but I still have hope.

No im not out to get anyone. ( i got you nicly tho )

I just want my moneys worth out of a game with lots of hype..... "reeealy bad copy protection"

I guess we see what today brings. whohoooo.




***********
I don't give a bunny carrot about people's problems with StarForce!
***********

bwahahaha your a funny........ Prophet

Re: Problem Installation [Re: swens] #257634
11/08/04 03:03 PM
11/08/04 03:03 PM
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swens Offline
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Quote:

WHAT THE BLOODY HELL





bit strong dont ya think?

Re: Problem Installation [Re: swens] #257635
11/08/04 03:12 PM
11/08/04 03:12 PM
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Posts: 3,095
Ghent (Belgium)
Lynn Offline

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Please don't offend each other guys.

@swens: We will help you out asap. Just check your emails regularly
If you have questions, just ask away.

Re: Problem Installation [Re: swens] #257636
11/08/04 03:16 PM
11/08/04 03:16 PM
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swens Offline
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swens  Offline
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ok lin check email.... right !

Re: Problem Installation [Re: LewsTherinKinslayer13] #257637
11/08/04 03:17 PM
11/08/04 03:17 PM
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swens Offline
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if it makes anyone feel better i have a great big smile on my face.


"Lynn said my name" hehehehe



Re: Problem Installation [Re: swens] #257638
11/08/04 03:18 PM
11/08/04 03:18 PM
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swens Offline
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im just playin with prophet. im pretty sure he knows it

Re: Problem Installation [Re: swens] #257639
11/08/04 03:19 PM
11/08/04 03:19 PM
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swens Offline
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i have a compliled list of all txt files on my HD

You want that?



Re: Problem Installation [Re: swens] #257640
11/08/04 03:24 PM
11/08/04 03:24 PM
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swens Offline
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Prophet has 6457 posts... lets see

20 a day 600 a month.. holy mother prophet youve been here for a year at that rate.

...............

Re: Problem Installation [Re: swens] #257641
11/08/04 04:31 PM
11/08/04 04:31 PM
Joined: Dec 2003
Posts: 843
Krynn
ForkTong Offline

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ForkTong  Offline

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Krynn
Quote:

i have a compliled list of all txt files on my HD

You want that?






No, just the Starforce report. Here's how to do it:

1. The "Checking disc" dialog.

Let the protection check disc 2 without pressing the "cancel" button.
This may take a couple of minutes, but please do not cancel this action.

2. The "Disc identification error" dialog (or "No disc found" dialog).

Click the "information" button. The protection engine will now generate
a hardware report. This may take a couple of minutes. Do not cancel.

3. The "Error details" dialog.

Press the "Save report" button and save this textfile (for instance to
your desktop for easy reference). Attach this textfile to the mail addressed to me, or you may also select all in the textfile and then copy and paste everything in the mail you send me.


Tweeting @forktong
Re: Problem Installation [Re: ForkTong] #257642
11/08/04 04:34 PM
11/08/04 04:34 PM
Joined: Feb 2003
Posts: 3,095
Ghent (Belgium)
Lynn Offline

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@swens: Please stay on topic here. For general talk, visit the general chat forums, thanks.
For more information regarding avatars and classes, click this link.

Re: Problem Installation [Re: Lynn] #257643
12/08/04 02:33 AM
12/08/04 02:33 AM
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swens Offline
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i sure get alot of nothing. im sure someone told me i would get some help. guess 7 days ( and counting ) isnt lucky for me after all.



Re: Problem Installation [Re: swens] #257644
12/08/04 10:39 AM
12/08/04 10:39 AM
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Ghent (Belgium)
Lynn Offline

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Please read the info at the top of this thread.
If you have problems with something, please let us know what exactly you don't understand.
It's unfair to accuse us of not helping you. We have contacted you several times by email. Or you don't reply, or you send us an email with again accusations, or you send a file with barely info, at least not what we have asked you. What more can we do? We would like to help you, but please be cooperative.
The email you have been sent, has been sent to many more people. We never had problems with this before.

So, please read our info again.

Re: Problem Installation [Re: swens] #257645
12/08/04 02:04 PM
12/08/04 02:04 PM
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swens Offline
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posssible understand that im trying to do exactly what you have asked. you have never once until this forum posted or let me know what step i was missing. where to find the [nocando] file. I paid you money lets not forget. I maid it VERY clear i did not understand which file you were asking for. NOW apparently the file I sent you isnt right ether. If thats the case then there is something else wrong completely. So why not try to read the emails your sent

Quote:

pls pls pls pls pls I do not know which text file to send you where is it stored on my HD. I forwarded all of the files in my root dir to David, this is not good enough?
then help me out dont resend with useless info. read the email i'm looking for help from techsupport i have been more then patient. I have asked simple questions so I understand what you are asking. Only then to be treated as if I was stupid for asking. So again I do not know which txt file to send you, I have looked in the root of the game dir and finally sent all of it to David. What more should I do, wait I know send the txt file to you. now if I only knew which one!!!!!!!!


then help me out dont resend with useless info. read the email i'm looking for help from techsupport i have been more then patient. I have asked simple questions so I understand what you are asking. Only then to be treated as if I was stupid for asking. So again I do not know which txt file to send you, I have looked in the root of the game dir and finally sent all of it to David. What more should I do, wait I know send the txt file to you. now if I only knew which one!!!!!!!!

if you have reviewed my emails why have you not given me this info?






Or how about this one?


Quote:

Thats all I got unless there is a text file it dumps to?
all I get is a Popup with this info on it nothing else. am I missing
something?


----- Original Message -----
From: "David Walgrave" <david-qa@larian.com>
To: <swens@telus.net>
Sent: Monday, August 09, 2004 2:48 AM
Subject: Re: Fw: cd verification - Josh Swenson


> Dear sir,
>
> Could you please send me the whole report created by the protection
> system? Upon entering this key, the system says it is invalid.
>
> Sincerely,
>
> David Walgrave
>
> Larian Studios
> http://www.larian.com
>
> > *From:* Josh Swenson <mailto:swens@telus.net>
> > *To:* support@larian.com <mailto:support@larian.com>
> > *Sent:* Saturday, August 07, 2004 11:12 PM
> > *Subject:* cd verification
> >
> > error report:
> >
> >
> > _____________________________________
> >

> >
> > ______________________________




So I should be getting some useful considered feedback. instead I have to deal with your attidute O mighty moderator. Why when I asked on the weekend for clarification on what file it took until yesterday to finnaly post something to the forums. You did not even bother to email me the solution until after I again sent you an email yeterday afternoon.

My initial iritation was due to tech supports lack of concern and action. I contacted your support last Wed to deal with this exact issue. I sent David an email last Fri. By monday i had no feedback at all from anyone!. Why am I upset? if you cant tell me then your in the wrong business.

you say you have reveiwed my emails with David? Then I asked twice very clearly for the info I needed. I even asked nicley the first 3 times. You should have delt with it, or David should have.

You lack of consideration for a paying customer is disturbing. Ive done nothing wrong, I JUST ASKED FOR HELP and didnt not get it.

swens

Last edited by lynn; 12/08/04 02:13 PM.
Re: Problem Installation [Re: swens] #257646
12/08/04 02:09 PM
12/08/04 02:09 PM
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swens Offline
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SEE i so upset i forgot to take my name out

Re: Problem Installation [Re: swens] #257647
12/08/04 02:17 PM
12/08/04 02:17 PM
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Ghent (Belgium)
Lynn Offline

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Let's say it's all about a misunderstanding then.
You can still send us your report.

Regards,
Lynn

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