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[FAQ] Troubleshooting Dragon Commander & support #470820
02/08/13 07:21 PM
02/08/13 07:21 PM
Joined: Aug 2008
Posts: 332
Oost-Vlaanderen
Larian_QA Offline OP

enthusiast
Larian_QA  Offline OP

enthusiast

Joined: Aug 2008
Posts: 332
Oost-Vlaanderen
Known issues:

1) Issue: The game does not start up:

Temporary solution A: Start up the game in windowed mode.

download this file:
http://www.larian.com/graphicSettings.lsx

And place it in ..\Documents\Larian Studios\Dragon Commander\
If these folders do not exist, create them manually.

You can now start the game and set it to the windowed resolution of your choice.

Note: we are working on a fix for this as soon as possible.

Temporary solution B: delete all files in ..\Documents\Larian Studios\Dragon Commander\
This will reset all config and graphics options to default.

----------------------------------------------

2) When going to combat, the game crashes

Temporary solution A: Set your graphics settings to medium or lower. Texture quality should be medium or lower.

Temporary solution B: if you are playing on a laptop with both intel HD onboard graphics and a mobile graphics card, set your preferred graphics processor to the NVIDIA or AMD card instead of onboard intel.
http://lnv.gy/19KJdI6

If the issue persists, send a mail to supportdc@larian.com

----------------------------------------------

3) Issue symptoms:
- one third of the screen is white
- you have graphics artifacts/sorting issues
- you have font problems (words missing or letters missing)
- you have very low framerate in the interface or in combat


solution: do not force Anti-Aliasing in your driver settings for our application. Set it to default 3D settings or set it to "application controlled". Do not override AA settings via drivers.

----------------------------------------------

4) game crashes when starting campaign or multiplayer (and skill icons are missing)

Temporary solution: change your installation path to not include characters like ".". Change your installation folder to a normal name without special characters.

----------------------------------------------

*** Contacting support:

If you encounter difficulties installing or running Divinity: Dragon Commander, do not hesitate to contact our technical support department by email or via the official forum.

Before contacting support, we suggest that you first check our technical support forums: http://www.larian.com/forums/ubbthreads.php?ubb=postlist&Board=59&page=1

Should this not help you, please download and run the following support tool (www.larian.com/DDC_SupportTool.exe), which
will create a diagnostic report.
Please send the report.zip generated by the tool to supportDC@larian.com together with the following information:

* Name of the game
* language
* platform (steam, gog.com, larianvault.com)
* Type of problem (In order to help you most effectively please describe the problem as clearly as possible)
* When does this problem occur?

Last edited by Raze; 04/08/17 12:16 AM. Reason: fix link
Re: [FAQ] Troubleshooting Dragon Commander & support [Re: Larian_QA] #471367
06/08/13 02:55 PM
06/08/13 02:55 PM
Joined: Aug 2008
Posts: 332
Oost-Vlaanderen
Larian_QA Offline OP

enthusiast
Larian_QA  Offline OP

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New known issue on GoG release version:
- Stuck in waiting for commander after loading a savegame

Will be fixed as soon as possible. Issue does not happen on other difficulty settings or on steam version.

Last edited by Larian_QA; 06/08/13 02:55 PM.
Re: [FAQ] Troubleshooting Dragon Commander & support [Re: Larian_QA] #471451
06/08/13 07:03 PM
06/08/13 07:03 PM
Joined: Aug 2013
Posts: 1
A
Aselith Offline
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Aselith  Offline
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A

Joined: Aug 2013
Posts: 1
I ordered the boxed copy on the Larian website but did not receive the Steam key or digital download. Does this stuff get added later or what?

Re: [FAQ] Troubleshooting Dragon Commander & support [Re: Aselith] #471577
07/08/13 10:03 AM
07/08/13 10:03 AM
Joined: Aug 2008
Posts: 332
Oost-Vlaanderen
Larian_QA Offline OP

enthusiast
Larian_QA  Offline OP

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Joined: Aug 2008
Posts: 332
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We found a new issue, that install folders with a "." will crash on starting a new campaign and will have many other issues (like missing skill icons) because it cannot find certain game files.

Temporary solution is to remove the "." in your install path.

Thanks to Dennis for reporting this to us!

Re: [FAQ] Troubleshooting Dragon Commander & support [Re: Larian_QA] #472977
14/08/13 03:37 PM
14/08/13 03:37 PM
Joined: Dec 2009
Posts: 582
melianos Offline

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melianos  Offline

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Posts: 582
I may have a suggestion :

"2) When going to combat, the game crashes

Temporary solution B: if you are playing on a laptop with both intel HD onboard graphics and a mobile graphics card, set your preferred graphics processor to the NVIDIA or AMD card instead of onboard intel.
http://lnv.gy/19KJdI6
"

Instead on "When going to combat" you may wanna write "when going to combat or while in combat".
It seems to have fixed the problem for me.

Re: [FAQ] Troubleshooting Dragon Commander & support [Re: Larian_QA] #607007
03/08/17 09:51 AM
03/08/17 09:51 AM
Joined: Jul 2013
Posts: 13
B
B4Marc Offline
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B4Marc  Offline
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Joined: Jul 2013
Posts: 13
Game's not starting, here's the report from Event Viewer:

Log Name: Application
Source: Application Error
Date: 03/08/2017 2:29:52 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: MARC-PC
Description:
Faulting application name: DCApp.exe, version: 1.0.124.0, time stamp: 0x52565d18
Faulting module name: RenderFramework.dll, version: 0.0.0.0, time stamp: 0x5254b045
Exception code: 0xc0000005
Fault offset: 0x0000d5f7
Faulting process id: 0x2858
Faulting application start time: 0x01d30c3b0e2002c3
Faulting application path: M:\Program Files (x86)\Steam\steamapps\common\Divinity Dragon Commander\Shipping\DCApp.exe
Faulting module path: M:\Program Files (x86)\Steam\steamapps\common\Divinity Dragon Commander\Shipping\RenderFramework.dll
Report Id: 4ccf6b17-782e-11e7-ab88-080027004829
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-08-03T09:29:52.000000000Z" />
<EventRecordID>252206300</EventRecordID>
<Channel>Application</Channel>
<Computer>MARC-PC</Computer>
<Security />
</System>
<EventData>
<Data>DCApp.exe</Data>
<Data>1.0.124.0</Data>
<Data>52565d18</Data>
<Data>RenderFramework.dll</Data>
<Data>0.0.0.0</Data>
<Data>5254b045</Data>
<Data>c0000005</Data>
<Data>0000d5f7</Data>
<Data>2858</Data>
<Data>01d30c3b0e2002c3</Data>
<Data>M:\Program Files (x86)\Steam\steamapps\common\Divinity Dragon Commander\Shipping\DCApp.exe</Data>
<Data>M:\Program Files (x86)\Steam\steamapps\common\Divinity Dragon Commander\Shipping\RenderFramework.dll</Data>
<Data>4ccf6b17-782e-11e7-ab88-080027004829</Data>
</EventData>
</Event>

Help is appreciated, thanks in advance.

Re: [FAQ] Troubleshooting Dragon Commander & support [Re: B4Marc] #607033
04/08/17 12:25 AM
04/08/17 12:25 AM
Joined: Mar 2003
Posts: 26,510
Canada
Raze Offline

veteran
Raze  Offline

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Joined: Mar 2003
Posts: 26,510
Canada

One person with this faulting module file name fixed it by updating their graphics drivers.

Still "Dragon Commander has stopped working"

Try downloading this file and place in in the '..\Documents\Larian Studios\Dragon Commander' folder (create these folders manually if they do not exist in your My Documents folder). If these folders do not exist, create them manually.

Re: [FAQ] Troubleshooting Dragon Commander & support [Re: Larian_QA] #610047
11/09/17 09:22 PM
11/09/17 09:22 PM
Joined: Sep 2017
Posts: 1
T
Tor Offline
stranger
Tor  Offline
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Joined: Sep 2017
Posts: 1
Any chance for upgradable edition on Steam for Divinity: Dragon Commander?


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