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Crash on launch ( mac ) #654664
11/08/19 01:45 AM
11/08/19 01:45 AM
Joined: Aug 2019
Posts: 3
gesso Offline OP
stranger
gesso  Offline OP
stranger

Joined: Aug 2019
Posts: 3
Overview
For the past month, I was able to launch fine. In the last couple of days I consistently crash on launch.

NOTE:
I crash on launch
If I remove game date, I can launch the first time, but I will crash after that as well
This has occurred on 2 different accounts ( both admin ), but a 3rd account is still working ( non-admin )

I have no idea why this has started, ideas?

The stack trace is as follows


Process: Divinity - Original Sin 2 [2655]
Path: /Applications/Divinity - Original Sin 2.app/Contents/MacOS/Divinity - Original Sin 2
Identifier: com.larian.dos2
Version: 3.6.44 (3.6.61)
App Item ID: 1441532941
App External ID: 830697815
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Divinity - Original Sin 2 [2655]
User ID: 502

Date/Time: 2019-08-10 18:02:37.551 -0700
OS Version: Mac OS X 10.14.6 (18G87)
Report Version: 12
Anonymous UUID: D98BE6DA-5470-8116-8A20-6567AB893600

Sleep/Wake UUID: 32A9B2C0-7120-4029-B3BF-237A65E86CBA

Time Awake Since Boot: 19000 seconds
Time Since Wake: 440 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Modal session requires modal window'
abort() called
terminating with uncaught exception of type NSException

Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff30a992fd __exceptionPreprocess + 256
1 libobjc.A.dylib 0x00007fff5b166a17 objc_exception_throw + 48
2 CoreFoundation 0x00007fff30ab4016 +[NSException raise:format:arguments:] + 98
3 Foundation 0x00007fff32d53bd5 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 194
4 AppKit 0x00007fff2e21de56 -[NSApplication _commonBeginModalSessionForWindow:relativeToWindow:modalDelegate:didEndSelector:contextInfo:] + 1648
5 AppKit 0x00007fff2e21d7dd -[NSApplication beginModalSessionForWindow:] + 37
6 Divinity - Original Sin 2 0x00000001000b024c Divinity - Original Sin 2 + 721484
7 libdispatch.dylib 0x00007fff5c8e763d _dispatch_client_callout + 8
8 libdispatch.dylib 0x00007fff5c8f31ea _dispatch_async_and_wait_invoke + 87
9 libdispatch.dylib 0x00007fff5c8e763d _dispatch_client_callout + 8
10 libdispatch.dylib 0x00007fff5c8f268d _dispatch_main_queue_callback_4CF + 1135
11 CoreFoundation 0x00007fff309e32d7 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
12 CoreFoundation 0x00007fff309e2a01 __CFRunLoopRun + 2289
13 CoreFoundation 0x00007fff309e1ebe CFRunLoopRunSpecific + 455
14 HIToolbox 0x00007fff2fc411ab RunCurrentEventLoopInMode + 292
15 HIToolbox 0x00007fff2fc40ded ReceiveNextEventCommon + 355
16 HIToolbox 0x00007fff2fc40c76 _BlockUntilNextEventMatchingListInModeWithFilter + 64
17 AppKit 0x00007fff2dfd979d _DPSNextEvent + 1135
18 AppKit 0x00007fff2dfd848b -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1361
19 Divinity - Original Sin 2 0x0000000100339301 Divinity - Original Sin 2 + 3379969
20 CoreFoundation 0x00007fff30a45b96 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
21 CoreFoundation 0x00007fff30a45b10 ___CFXRegistrationPost_block_invoke + 63
22 CoreFoundation 0x00007fff30a45a7a _CFXRegistrationPost + 404
23 CoreFoundation 0x00007fff30a4df28 ___CFXNotificationPost_block_invoke + 87
24 CoreFoundation 0x00007fff309b68b4 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1642
25 CoreFoundation 0x00007fff309b5c67 _CFXNotificationPost + 732
26 Foundation 0x00007fff32c3bf5b -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
27 AppKit 0x00007fff2dfdffc4 -[NSApplication _postDidFinishNotification] + 312
28 AppKit 0x00007fff2dfdf917 -[NSApplication _sendFinishLaunchingNotification] + 208
29 AppKit 0x00007fff2dfdda6b -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 552
30 AppKit 0x00007fff2dfdd6bb -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 688
31 Foundation 0x00007fff32c85b3c -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 286
32 Foundation 0x00007fff32c859b9 _NSAppleEventManagerGenericHandler + 102
33 AE 0x00007fff31c07397 _Z20aeDispatchAppleEventPK6AEDescPS_jPh + 1815
34 AE 0x00007fff31c06c29 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 41
35 AE 0x00007fff31c06b01 aeProcessAppleEvent + 414
36 HIToolbox 0x00007fff2fc4a8b7 AEProcessAppleEvent + 54
37 AppKit 0x00007fff2dfd9abd _DPSNextEvent + 1935
38 AppKit 0x00007fff2dfd848b -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1361
39 AppKit 0x00007fff2dfd25a8 -[NSApplication run] + 699
40 AppKit 0x00007fff2dfc1ae8 NSApplicationMain + 777
41 libdyld.dylib 0x00007fff5c9343d5 start + 1

Last edited by vometia; 11/08/19 03:42 AM. Reason: formatting, added spoilers to corral stack dump
Re: Crash on launch ( mac ) [Re: gesso] #654669
11/08/19 04:58 AM
11/08/19 04:58 AM
Joined: Mar 2003
Posts: 26,330
Canada
Raze Offline

veteran
Raze  Offline

veteran

Joined: Mar 2003
Posts: 26,330
Canada

Is this with the App Store version? Hold Cmd on startup to open the configuration menu to disable iCloud saves.
Another person reported this crash some time ago, and the lead OSX programmer filed a ticket with Apple. He suspected the issue was a dialogue triggered about a conflict and was going to look into it further, but I didn't hear how that turned out.

Re: Crash on launch ( mac ) [Re: Raze] #654694
12/08/19 12:38 PM
12/08/19 12:38 PM
Joined: Aug 2019
Posts: 3
gesso Offline OP
stranger
gesso  Offline OP
stranger

Joined: Aug 2019
Posts: 3
Originally Posted by Raze

Is this with the App Store version? Hold Cmd on startup to open the configuration menu to disable iCloud saves.
Another person reported this crash some time ago, and the lead OSX programmer filed a ticket with Apple. He suspected the issue was a dialogue triggered about a conflict and was going to look into it further, but I didn't hear how that turned out.


happens both with and without iCloud saves

Re: Crash on launch ( mac ) [Re: gesso] #654700
12/08/19 02:54 PM
12/08/19 02:54 PM
Joined: Aug 2019
Posts: 3
gesso Offline OP
stranger
gesso  Offline OP
stranger

Joined: Aug 2019
Posts: 3
strangely, I do a brand new account on the partition, it still works as well.

This seems to indicate to me that:
• there is some file on the machine that causes the app to struggle, but it was not not in the the standard location for larian files
• there is some non related file that that account has that conflicts

in my specific scenario it can be resolved by created an new user on the machine to avoid it, but it would be good to understand that actual crash

Re: Crash on launch ( mac ) [Re: gesso] #654714
13/08/19 04:25 AM
13/08/19 04:25 AM
Joined: Mar 2003
Posts: 26,330
Canada
Raze Offline

veteran
Raze  Offline

veteran

Joined: Mar 2003
Posts: 26,330
Canada

In your main user account, if you browse to the '/Users/<UserName>/Library/Containers/com.larian.dos2/Data/Documents/Larian Studios' folder and rename the 'Divinity Original Sin 2 Definitive Edition' folder, does that let you start the (game multiple times) with cloud saves disabled?
This folder contains the saved games, configuration files and a level cache folder. Deleting or renaming it will get the game to recreate it on startup (or if cloud support was enabled, the client would just download the cloud copy of your existing profile).

If the game still crashes the second time you try starting it (ie if there are existing configuration files, etc, in the data folder for the game), try deleting the new folder and extract the replacement folder from this download into your 'Larian Studios' folder, and see if that will let you start the game.
The graphicSettings.lsx file is set to 1280x720 Windowed mode, Very Low quality preset and low audio quality, which you can change in the options (manually, or hit autodetect) if this gets the game to start.
If that helps, create a new profile, exit and copy a couple saves from the renamed folder into the newly created profile's ../Savegames/Story folder. If that continues to let you start the game (and load the saves), move the rest of the saves over.
If the game still crashes, delete the replacement Documents D:OS 2 DE folder and rename the original back again.


Try doing a clean boot and then test the game; if that helps, there may be a background program or service running in your current account that isn't in the new one. Start/restart your Mac and hold the Shift key down as soon as the progress bar comes up in the startup window, releasing it after the desktop appears. Alternately, from the login window, hold the Shift key when you click the Log In button, and release it when you see the Dock.


If neither help, please post/PM your system specs, or email supportdos2@larian.com; you can use the 'System Report' button from the 'About This Mac' Apple menu item, or the 'System Information' app in the utilities folder), including the OS version number, Mac model name and year (indicating early/mid/late) and model identifier.


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