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Re: macOS currently known issues and limitations [Re: Stauff1138] #667474
25/05/20 02:12 PM
25/05/20 02:12 PM
Joined: Mar 2003
Posts: 27,513
Canada
Raze Offline

Larian Studios
Raze  Offline

Larian Studios

Joined: Mar 2003
Posts: 27,513
Canada

If you Alt-Tab out of the game and back, or save/reload, does that get the game screen to update?

When you tried windowed display mode, did you also try dropping the resolution and graphics settings?

If you start the game on the internal graphics, do you have the same problem?


Please email supportdos2@larian.com with a save when this happens (or reply/PM with a Dropbox or Google drive link, etc), as well as the rest of your system specs (you can use the 'System Report' button from the 'About This Mac' Apple menu item, or the 'System Information' app in the utilities folder), including the OSX version number and model identifier. If you are using any non-Larian mods, also include a list of those enabled and/or the modsettings.lsx file from your profile folder.
Each save is a folder in the '~/Documents/Larian Studios/Divinity Original Sin 2 Definitive Edition/PlayerProfiles/<ProfileName>/Savegames/Story' folder.
In Finder you can zip a folder by right clicking and selecting compress.

Also include the sampler output from the Activity Monitor:
1. verify local files (right click on the game in the Steam library and select Properties, switch to the Local Files tab and then click on the 'Verify Integrity of Game Cache...' button).
2. launch Activity Monitor
3. start the game and trigger the largest explosion that is handy
4. Alt-Tab back to Desktop (windowed display mode may help) and check Activity Monitor. What do you see? How much CPU does the game consume?
5. double click on the game process and press the 'Sample' button. Wait until Sampler is finished
6. save sample output using 'Save' button

Re: macOS currently known issues and limitations [Re: Raze] #667475
25/05/20 04:37 PM
25/05/20 04:37 PM
Joined: May 2020
Posts: 2
Rafael_ZuB Offline
stranger
Rafael_ZuB  Offline
stranger

Joined: May 2020
Posts: 2
Thanks you for advices, but nothing helped, will have to make a refund(

Re: macOS currently known issues and limitations [Re: Stauff1138] #667480
25/05/20 06:52 PM
25/05/20 06:52 PM
Joined: Mar 2020
Posts: 5
AndersH Offline
stranger
AndersH  Offline
stranger

Joined: Mar 2020
Posts: 5
Turning off the shadows worked. Doesn't crash on startup. Raze, you are great.

Update: As soon as a change a bit of the graphics, the game hangs and goes into dark mode and this propagates to finder level.

Last edited by AndersH; 25/05/20 07:02 PM. Reason: found new info.
Re: macOS currently known issues and limitations [Re: Stauff1138] #667483
26/05/20 02:02 AM
26/05/20 02:02 AM
Joined: Mar 2003
Posts: 27,513
Canada
Raze Offline

Larian Studios
Raze  Offline

Larian Studios

Joined: Mar 2003
Posts: 27,513
Canada

Rafael_ZuB;
You cab also try updating to the latest Catalina 10.15.5 beta. It will have the latest driver updates (I know there are fixes in the Intel drivers, at least), etc.
Apple has a signup process to be able to get access to the betas. I'm not sure if there is an estimate for the public release.



AndersH;
Are there particular changes that trigger the problem again?
You can at least change the resolution and display mode by editing a configuration file, which may avoid that problem.

Edit the graphicSettings.lsx file (in the /Documents/Larian Studios/Divinity Original Sin 2 Definitive Edition' folder) in a text editor to manually change resolution and display mode.

To change the resolution, search for 'ScreenHeight', and edit the resolution in the value="xxxx" terms (shown below for 2560x1600 resolution):

<node id="ConfigEntry">
<attribute id="MapKey" value="ScreenHeight" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="1600" type="4" />
</node>
<node id="ConfigEntry">
<attribute id="MapKey" value="ScreenWidth" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="2560" type="4" />
</node>


Search for 'fake' near the start of the file to set the display mode. Edit the number in value="0" or value="1" in the second line after FakeFullscreenEnabled and / or Fullscreen; if both FakeFullscreen and Fullscreen are set to zero, it will be in Window mode).

<node id="ConfigEntry">
<attribute id="MapKey" value="FakeFullscreenEnabled" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="0" type="4" />
</node>

(and a couple entries lower)

<node id="ConfigEntry">
<attribute id="MapKey" value="Fullscreen" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="1" type="4" />
</node>

Re: macOS currently known issues and limitations [Re: Stauff1138] #667487
26/05/20 07:11 AM
26/05/20 07:11 AM
Joined: Mar 2020
Posts: 5
AndersH Offline
stranger
AndersH  Offline
stranger

Joined: Mar 2020
Posts: 5
Thanks Raze. Will look into it.

Re: macOS currently known issues and limitations [Re: Bourepif] #667492
26/05/20 02:03 PM
26/05/20 02:03 PM
Joined: May 2020
Posts: 3
FullMatino Offline
stranger
FullMatino  Offline
stranger

Joined: May 2020
Posts: 3
I had this exact same problem. It was bizarre and the only workaround I found was:

1) Start a new game and make a manual save right before getting on the lifeboat (skip all of the rescue options)
2) Let the cutscene load into Fort Joy (this worked for me when I didn't try to save anyone else)
3) Once you're already in Fort Joy, THEN load your actual save and it should work.

The good news is, it got me through Fort Joy with minor annoyance and the next area seemed to work fine for Act 2. The bad news is, the area for Act 3 is now doing the same thing, so...

Re: macOS currently known issues and limitations [Re: Stauff1138] #669701
29/06/20 12:16 PM
29/06/20 12:16 PM
Joined: Jun 2020
Posts: 2
kazaroth Offline
stranger
kazaroth  Offline
stranger

Joined: Jun 2020
Posts: 2
Hey folks,

I'm running on an old but decent enough iMac 5K. Whole game has been pretty much fine, as long as I close background apps before running the game.

Am on the very final fight in the game...
and when Braccus decides he should call in the God King, the screen goes black... there's some black/white rapid flashing and then the game effectively crashes.

It's actually running SUPER slow - if I wait about 10 minutes I can see stuff start to appear/happen the next stage of the conversation triggers but it's unplayable. I have to force quit (which takes a while) to avoid having to reboot my mac.

Help?

Re: macOS currently known issues and limitations [Re: kazaroth] #669719
30/06/20 05:03 AM
30/06/20 05:03 AM
Joined: Mar 2003
Posts: 27,513
Canada
Raze Offline

Larian Studios
Raze  Offline

Larian Studios

Joined: Mar 2003
Posts: 27,513
Canada

If you can kill that opponent quickly enough, it will bypass the second part of the fight (Rain + Thunderstorm, etc).

Try verifying local files: in the Steam library, right click on the game and select Properties, switch to the Local Files tab and then click on the 'Verify Integrity of Game Files...' button.
With the GOG version, in the (optional) Galaxy client, select Divinity: Original Sin 2 in the left column, then click on the More button, and in the Manage menu select 'Verify / Repair'. In Galaxy 2.0, select the game, then the settings icon at the top right (beside the Play button) and under Manage Installation select 'Verify / Repair'.

With the App Store version (or GOG without using Galaxy):

Terminal
cd ~/Library/Application\ Support\ ... up to the Divinity Original Sin 2.app folder
codesign -vvv Divinity\ -\ Original\ Sin\ 2.app

For the first command, it may be easier to browse to the install folder in Finder, then drag and drop the location into an open Terminal window (though for the App Store version the default install path is just in /Applications ).
The second command takes a while, and will output some lines starting with '--prepared' or '--validated'. If everything is fine, it will end with:

Divinity - Original Sin 2.app: valid on disk
Divinity - Original Sin 2.app: satisfies its Designated Requirement


If that doesn't help, please email supportdos2@larian.com with your save there (or email/post/PM a Dropbox or Google drive link, etc). If you are using any non-Larian mods, also include a list of those enabled and/or the modsettings.lsx file from your profile folder.
Each save is a folder in the '/Documents/Larian Studios/Divinity Original Sin 2 Definitive Edition/PlayerProfiles/<ProfileName>/Savegames/Story' folder.
For the App Store version, the path is: /Users/<UserName>/Library/Containers/com.larian.dos2/Data/Documents/Larian Studios/Divinity Original Sin 2 Definitive Edition/PlayerProfiles/<ProfileName>/Savegames/Story
In Finder you can zip a file or folder by right clicking on it/them and selecting compress.

Re: macOS currently known issues and limitations [Re: Raze] #669850
02/07/20 04:54 PM
02/07/20 04:54 PM
Joined: Jun 2020
Posts: 2
kazaroth Offline
stranger
kazaroth  Offline
stranger

Joined: Jun 2020
Posts: 2
Hey Raze,

Thanks for the quick and detailed response. I managed to solve it by just turning my graphics way down from Ultra to Medium and play the game in Windowed mode instead.

That seems to get me past that transition (after playing the whole game in Full screen / Ultra).

Just posting to say thanks and in case this helps someone else smile

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