Hello everyone,

i have a confirmed collector's edition ordered but so far i have no update on shipment and knowing internation mail isn't instant i fear i will not receive the game on the release day.

Is there any information about this?

Even if we can get the steam code by email and then the collector's edition box arrives a few days late wouldn't be a problem for me but having the game and not be able to play it is frustrating....

Best regards,

As far as I know shipment will happen at release day.

i want to cry... that means i will only get it a week after the release....

I was expecting something better then that for those who paid for a collector's edition

it really feels bad to play this game a week later then those who just bought standard edition.

I can't spend money like that in a game so HAHA.

Seems messed up though but HAHA anyways.

You should try contacting them directly. There's probably a way they can get you your steam code before release.

Try direct messaging Raze. He'll probably chime in on this topic eventually but it can't hurt to message him.

I feel your pain bro. I also bought the collector's edition and have no idea when it's going to arrive... fortunately for me though, I already bought the Steam version TWICE (for two different accounts) before buying the collector's edition. So I have two copies ready to go at launch and a third one maybe a month or so later whenever the physical one arrives. Still looking for who to give that 3rd Steam code to though.

Well,
Ideally those who buy collector's edition receive a code (or even two) with their confirmation mail for their order - e.g. Torment Tides of Numenera.
Personally I got lucky catching the collector's edition at the last moment. I'm talking about the 1000 unit that were on sale couple of weeks ago.
We asked here on the forums and they denied that there will ever be such a sale by the way. The same thing concerned the voice overs - really like they have decided to voice the npcs, for those that were against that, all I can say there is a mute button that is no hard to use .
p.s. Shapeshifter777, you can give the code to me, though as I said, I'm not in a hurry.

Apparently the pre-order CEs will be shipped the day before release date (ie tomorrow), so they will "start arriving" on release day. But indeed, there's no guarantee that they will actually arrive on release day... it may be a few days later.

Those who ordered a Kickstarter CE already have the game code on their account, so for them this isn't relevant... they already have access to the game and the digital goods on release day. This only applies to the 1000 people who were fast enough to get one of the left-over CEs.

[edit] on a positive note, though... this means that by the time you start playing, other people will already have run into the most game-breaking bugs and there may already be some workarounds or high priority fixes... so you should have a more stable playthrough

Tracking numbers will be provided after the pre-order CEs and Kickstarter rewards start shipping.

This tells me i will be in pain watching others play the game while i look at the tracking number waiting for my steam code to arrive... (cry)

Raze i would thank you if you at least could ask to send the Steamcode by email when the shipping is done alongside with the tracking number.

I seriously doubt this is possible at this stage. The CE boxes are already at the shipping company, and I sincerely doubt that Larian has kept a logbook of exactly which Steam code is in which CE box... so which customer gets which Steam code. And I doubt that most customers would want that shipping company to open up and unpack their CE box, to get their Steam code.
So if they did this, they would have to give you a new and unused Steam code, meaning you'd have two different codes (ie two copies of the game) once the box arrives.
If you really want that, then you may just have to purchase that second copy of the game...

Unfortunately, it is not possible to email the codes. Someone did look into that, but the company handling the production of the boxes would have had to keep track of which keys went into which boxes from the start to be able to do this.

I'm in the exact same situation. Ordered CE when I saw the books. I have the two codes I need and the CE-key goes to my brother-in-law. He doesn't know it though.
I've only fed him the occasional tid-bit about the EA, but I know he loved playing Galdur's Gate, so I'm sure it will be a nice surprise.

Shipment has started. People with the Kickstarter CE have started receiving emails with a tracking number...

I'm disappointed that five minutes after that was posted I'm still waiting for my confirmation. Obviously when I say "disappointed" I mean outraged.

IT seems my was not sent yesterday as i have not received any email....

I'm starting to dislike the way this has been done... paying for a collector's edition to not be able to play for an entire week after release date (since it will take a week for it to arrive).

Seems Larian is growing and starting to not care much about their consumers since they have enough already....

frustrating...

Refreshing e-mail every 10 minutes.........................

If it makes you feel any better mine hasn't been shipped either, in spite of being a fairly high-tier backer. Even being a forum mod doesn't get me priority treatment.

Larian are pretty good guys, not sure why the shipping schedules are a bit tight, it may even be a stipulation by the likes of Valve that they can't be sent until the day before the release date, though that's pure conjecture. Patience is a virtue, they say, though I admit that in that case I'm not very virtuous.

Yeah, give it to them! That'll teach Larian to not still try and make an additional batch of Collector's Editions (outside of the Kickstarter batch) available to fans who missed the Kickstarter. Clearly a sign that they don't care about their customers.



As if that will make the box arrive any sooner. If you weren't in the batch that received the email yesterday by the end of the day, then you'll most likely receive it today by the end of the day. But even those who did receive the email yesterday, will have to accept the fact that the box won't be at your home tomorrow.


on a more global note:
I think it's kind of sad, actually... people can wait months, even years, for this game to be released, but once the release date draws near, it's just unacceptable that some people have to wait just a few more days, while some others may already be able to play the game. I see this every time a game is released, and it truely saddens me. Where does that sense of entitlement come from? Why can't people just be happy for those who are able to play on release date, and accept that they themselves may still have to wait a few more days?

In general I agree with you, though I wouldn't necessarily describe it as a sense of entitlement that buying something with the expectation that it would be ready by a set date is unreasonable. Just that it's not worth getting all het up about. I think the "entitlement" word is thrown around a bit too readily.

I think the main concern about some people receiving stuff later than others is the risk of spoilers, which is why the "Tuesday for the US and the Friday after for everyone else" gets up people's noses a bit. But yeah, hopefully by the weekend will do me: if my existing steam code doesn't work, I'll just continue with my new play-through of FO4. I might do that anyway. :p

I think things are different to how they were, though: I grew up in the good old days of "please allow up to 28 days for delivery", which generally translated into "please allow at least 28 days for delivery, and possibly up to 28 weeks." God, they were like the dark ages.

Well, I can understand the fear for spoilers. I, for one, am just not going to read any threads that could contain spoilers, until I've received my game and had the chance to play through it myself (whenever that will be).

And yeah, I too remember those good old days... knowing that something really nice was on its way to you, but without any tracking codes etc, so never knowing when it would arrive... for me, the anticipation was actually part of the fun. So right now, I'm in that same excited state of anticipation again...

Quoting

"Thank you for purchasing the Divinity: Original Sin 2's Collectors Edition! We can’t wait to get it into your hands. Therefore we want to inform you that you’ll receive a notification e-mail tomorow (September 14th) along with a tracking number from Happy Shops, Our fulfillment partner. With this you’ll be able to know exactly when your Collector's Edition will arrive. So keep an eye on your mailbox (and perhaps the spam folder as well).

We hope you’ll enjoy the game and all the amazing goodies that come with this Collectors Edition.

Best Regards,

Larian Studios"

Also got this mail 10 min ago

Sitting tight and enjoying the view :)

There is no rush, this isn't a sprint race, this is a iron man marathon.

So it's not going to be here tomorrow probably? That's really disappointing. Im off for a funeral rest of the week and I wanted the game to cheer me up a bit before that sad occasion.
Although, i'm not that far from Belgium and 20$ are pretty much for shipping costs, so maybe, if they put it in express shipment tonight... i believe in you Larian ;)

Fyannon... just a FYI: the CE packages aren't shipped from the Larian office in Belgium... shipping is handled by an external company. For (Western) Europe that is Happy Shops in Germany... as referenced in the email that Hethwill posted above.

I'm KS backer and still haven't received email. I doubt anybody will be receiving theirs tomorrow, unless they are lucky KS backers that were processed in the very first batches.

I got my letter at 330am this morning. So I am slightly disappointed it won't arrive until after release, we shall see when it does arrive. My guess is Saturday or Monday for West Coast US.

I'm in Eastern US and still got an email from Happy Shops, so they may be handling it for everyone.

That's scary... for your sake I hope the CEs going to the US aren't shipped from Germany... because (1) then it could take weeks for the people there to receive their CE (including a delay at customs), and (2) you'd have the risk of being charged additional import fees.

Hmm I recieved my confirmation on Monday and currently it looks like the package is arriving on time sometime on thursday. Finnally it pays off to live in Germany. Muahahahaha

I just received my tracking info email says it will arrive in a few days via DHL

Oh, that's a bummer. Shipping in Europe is normally really quick... except for Germany and Spain who take ages for some reason.

That said, mine hasn't shipped, so that's slightly academic. Still, I can spend the intervening time hiding from Preston in FO4, but he's weirdly determined. D:

Getting the Collector's edition physical content a few days after the game releases makes sense.

getting a paper with a steam code to digitaly download a game 1 week later then release for colletor's edition buyers does not make sense.

for me it's just lack of organization in this part since like all other original sin 2 buys we could have gotten the steam code by email... why only collector's edition receive it by paper? doesn't make sense that those who pay extra don't get at least equal treatment as those who paid regular.

Still no tracking number mail.

I totally agree with you. So far I am very pleased with Larian's work regarding DOS2, but this is something that should not happen, since you pay extra money and still are not able to play at release date.
I lay all my faith in my friendly DHL dude, but I dont expect much for tomorrow...

I received the email with the tracking information for my KS-CE earlier in the week. It appears they're using DHL, from Germany (I'm in the U.S.). As far as the latest tracking status goes the shipment hasn't actually shipped yet, only the information for the shipment has been provided to DHL electronically.

Obviously it's not arriving tomorrow in time for launch, despite the last kickstarter update that stated "Those of you that ordered Kickstarter Hoodies or T-shirts will be pleased to know they'll be shipping out along with the CE, and should be in/on your arms by September 14th!".

The comments in this thread have left me a little confused, because I thought (for Kickstarter backers at least) we already had our product keys. I received a "Divinity: Original Sin 2 Digital Collector's Edition Download" key through the Larian Vault. Isn't that all we need to download the game tomorrow and play? Granted, I would prefer to have the CE in my hands at the same time, but a lot of the comments here are making it sound like we can't even play until we have the shipments in our hands.

If you got CD key you can play the game.
The majority of this thread are talking about the CE (1000 pieces that was sold about 2-3 weeks ago) that got the CD key inside the physical box...so if we don't have the box we can't play the game yet... :\

As far as I recall the kickstarter got a digital CD Key.

Yes this is only about the 1000 units of CE that are not Kickstarters.

We who bought the CE are the only ones who dont get the key by email... we are the only ones who have to wait for the box to arrive to get a paper with a code in it that could have been sent by email but they decided we only deserve to play the game later then everyone else... the lucky 1000...

Really, we have to wait what 2 or 3 weeks?

This sucks we paid a ton for it (240 CAD), and now we have to wait for the slowest shipping in the world.

I'm sick, angry, and sad :(

Look at the bright side: by the time it arrives, you won't be sick anymore, so you can enjoy it better.

I've you bought the CE and don't have a digital key, just contact Larian support and I am sure they'll give you one so you can play tomorrow.

They won't, that would be giving 2 licenses to the game, and considering that there was a tier on Kickstarter that got you 2x DOS2 and the CE, it would not be right to give a free copy to that 1000 as well.

Anyways, I got my shipping confirmation as well, and so far the only thing that has happened is a label was created, doesn't look like DHL actually has the package in their possession.

If you want some kind of idea of how long it might take use this site
https://www.trackingmore.com/dhl-de-en-ship-packages-from-germany-to-other-countries-by-dhl

For those 1000: as eisberg77 said, Larian won't give you an extra Steam key for free. if you really want to play today, just purchase an extra DOS2 standard key on Steam or GoG. By the time the box arrives, you can always sell (or give away) the Steam key that's included there.

Yeah, i guess this is going to be my plan for this evening...

Wow. I knew they were slow, but that's quite special. The logistics are interesting, and I can't quite fathom how it takes longer to ship to the UK from Germany than it does to India, though at least it's quicker than Ireland who have to wait a staggering nine days (presumably excluding weekends).

DHL also have a habit of breaking stuff and levying incorrect import fees along with their own exorbitant "import fee fee". They are not my favourite shipping company.

Can confirm that Ireland is appalling for post - it's actually quicker to have items shipped to Northern Ireland then sent down to us, rather than have anything sent directly to Ireland!

Haven't had too many issues with DHL, in my experience DPD are far, far worse and I avoid them at all costs after a couple of 'incidents'. Interesting tracker though, will bookmark for future use....

I really hope I finally get my despatch email for my KS items, haven't heard anything since last Friday - if shipping has been delayed, it'd be nice to hear from them about it at least - am far too impatient as I want to find out whether or not I ordered the correct size in my hoodie!

Well, DHL is a mystery to me, too, sometimes they're superfast and sometimes your stuff wont arrive in weeks or land in some neighbour streets or even at the other side of the city... Still no DHL Email for me by the way.

HappyShops is, according to Google, about 5 hours away from me, guess I'll propose Larian to fetch it by myself for DOS3

Got my DHL confirmation email. Are the time estimations at the link above business days or just any and all days?

already contacted them directly and received this:

""Dear #######,

I’m sorry to hear you have the feeling of being treated incorrectly!
As mentioned on the website, everything will be shipped on September 14th. There is a physical key in the box, it’s not possible to provide you a digital code as well.

Kind regards,""

So they just won't fix this mess and i've not seen anywhere clearly stating that "everything will be shipped Septermber 14th"



So we bought a CE but we have to buy a regular key to actually play on time? This is nonsense!

And we are close to half way of release day and still not even tracking number email...

Larian did a great game from what've been reading and i congratulate them for the game and i'm very happy for it, but the way (i believe by mistake) that they are handling the 1000 CE is horrible...

it might be even worth it to just get a CE refund and buy the regular version!

In your position I'd really be inclined to hang on the extra few days to get the CE: it looks like a nice edition to have just for the books, which will probably never be available elsewhere. I agree that the shipping has been handled rather clumsily and perhaps it's easy for me to say since I have a digital key from the Kickstarter campaign but I'd really stay with it.

As it is, it's very unlikely I'm going to be playing any time before tomorrow as the download's not going to start until at least 4PM local time I have special low-speed broadband and may not play until I'm done with my latest venture in FO4 anyway.

I still didn't get a conformation for shipping. I am fine with that because I don't need the CE right now but I thought they would send it out sooner and germany isn't that far away.

Well, the order page for the CE (shop.larian.game) DID say "Pre-order now and we will ship you your very own Collector's Edition September 14th 2017."

But as for "won't fix this mess"... as posted by Raze on the first page of this thread:


So it's not that they don't WANT to give you your key now, it's that they CAN'T give you your key now, because they don't know what your key is. So they would have to give you a second key. If you're really that upset about having to wait a few more days and not being able to play today, to the point that you're considering asking a refund for the CE, then you can always buy the standard edition now, and just sell the complete and unopened CE once it arrives... I'm sure there are still plenty of people willing to purchase it from you...

Well, funny enough having a normal pre-order key on top of the CE doesn't look that "bad" anymore.

Note: no shipment email yet, but cool beans.

And going to make someone happy with a gift code :)

Every other purchase gave you digital key, there was nothing saying CE editions would ONLY be physical key, therefor they switched what they did for ALL other purchases and did not mention it.

Again this is not about the other content of CE, just the key. (let's face it... a game that has no CD and can only be downloaded having a paper with a key doesn't make sense)

Kickstarter CE got their key digitally only this 1000 did not.

About not being able to know which key goes into each order it means they are either lacking organization, because they will have to keep track of which key belonges to each order since it's not digitally generated... it's a physical item, somwhere there has to be a registry of them, things are not done randomly in companies or are they on Larian? So far they have done everything right besides this.

So yes i still believe they could fix it, it's just that it would give them more work then they are interested in doing and i will not go buying another key nor going to sell one.

PS: i don't expect they will do anything about this, i'm past that as it clearly is not of their interest, but perhaps in future games there is the possibility they will take better care of their costumers and learn from this mistake, otherwise today it's just me and a few more, next time it will be many more until their reputation is affected by this and they will loose more money then the work it would give them to do things better.

edit: and yes i am angry at this hence the wall of text.

Hi there guys/gals.

Reading the posts here I just learned that DHL is the chosen courier,So I believe I have a "problem":

I live in Brazil and usually DHL operates in such a way here that they always charge a LOT of extra money from imports because Brazil's taxes are crazy. I understand they operate according to the law but I'm sure there are other companies that deliver for cheaper.
Actually when its not from couriers, sometimes we wont even get any tax charges for products (Has to do with lack of personel to check every package that arrives, or something like that).

Now, my fiance is from the US and I could tottaly have it delivered there as I believe the taxes shouldn't be such a problem, if at all.

I understand there may not be time to change adresses at this point, Its just that I may be paying an extra 75% of the 200 dollars fot the CE box.

Well, I'll try and see what I can do, I guess I just felt like sharing with you guys.

Kickstarter people got their keys early because they also got alpha/beta access. And "every other" edition of the game is digital, so yeah, naturally they get digital keys.
It's actually quite common (even today) that a physical edition of a game will have its game code inside the box, and not mailed to you. But I'm sure that, if Larian could still change it, they would send you the key by email, instead of having them put inside the box. But it's too late for that.



No... Larian just needs to give the company producing the boxes 1000 Steam keys, and that company needs to differentiate between the Kickstarter boxes (no key) and the pre-order boxes (with key). Other than that, nobody cares exactly which Steam key goes to exactly which customer.

I did not get any shipping info

This is my first time I have ever ordered something from another country. I live in the US, and I have no idea how much more I am going to have to pay.

Well, normally they should take the extra shipping costs I paid (I mean... 20$ for a 5 hour trip? That's pretty much) and pay your duty fees with it, but I don't think this won't be enough

Still greetings from Germany to the US (and also to the Brazilian guy), I hope, we'll have our CE soon in our hands.

An additional 75% sounds very excessive... but if Brazilian import taxes really are that crazy, it could be true.
Usually, for Europe and the US, the import charges for a box like this would be the VAT charges that apply for your country (eg in Germany that would be 19%) plus an additional administration charge (which in Europe is usually between 10-15 Euros).

I'm still surprised, though, that Larian is shipping the boxes for Northern America from Germany, instead of using a distributor inside the US... or Larians Canadian office location.

Every original sin 2 is digital, there are no CD/DVD it can only be downloaded. Every game i purchased that has no CD/DVD ALWAYS has digital key, every CE i've bought that had no CD/DVD ALWAYS sent the key code digitally.

So i don't accept that excuse ur offering and even if i can accept that they can't do anything about it now, it still remains that it was a bad mistake.




So your telling me that Larian generated 1000 unique keys, had (or contracted someone) to print them on paper, delivered them to DHL, without ever having a registry of the keys? Then what if someone says his key is not working? what if some mail delivery goes wrong? there are no registry of any of it? Maybe i'm used to work in companies where we have to keep track of those things and next time someone comes and complains i'll simply tell him "sorry but i don't keep track of our things".

That simply doesn't make sense.

This.

Also I know that I will get my game at least 2 weeks from now, It's holiday time at my country and no one is working...+not going to play it total of a month because i'm on a trip 2 weeks later......that's kindda upset me as well.

I hope at least that loose bugs/balance will be fixed by then.

Raze, the tracking numbers are useless they do not update apparently. So yes we get a tracking number, that basically tells us we have an item, but doesn't track crap.

You're lucky to even have received a tracking number :P

Sounds like you've been very lucky so far, because I'm s*cker for CEs, and I definitely don't share your experience. I'm quite used to having to wait days, or even weeks, for both my CE box and my digital game code. There are only a few (large) publishers that also include the code in email.



This isn't uncommon at all, especially not for fairly small and independent companies such as Larian. Not all companies are required to log every single step of the process!
They will have the full list of those 1000 keys, they just don't have each key linked to a specific person. If your key isn't working, they will ask you to provide the key (maybe a photocopy of the paper with the key on it) in your communication with them, so they can double-check it with the list. And if your valid key does indeed turn out to be not working, they will have to generate a new key anyway.
As for mail delivery going wrong... that's why there's tracking on these packages. But I don't think they have any spare CEs left, so if your mail delivery somehow ends up somewhere else, they will just have to give you a full refund.

All in all, you're right though... there's nothing anyone (neither Larian nor we) can do about it at this stage... so all I can recommend, is to sit tight, have patience, and enjoy the game (and the box) once it arrives.

Yeah I saw on the KS page that some never even got an email but got their CE today.

Oh boy!

So I talked to both Larian and Happyshopps and they will try and change my delivery adress to my fiance's in the US.


And about the tracking number not working: In my experience its just a simple matter of time, they take a few hours if not a day to start showing up it's progress. Unless the company uses a live update that is unfamiliar to me.

Cheers!

Well this has reached a point that is going too away from the topic. You clearly had your experiences with CE and companies as i have had mine and that won't take this anywhere in the end.

Point is, i'm trully disapointed with this and nothing can/will be done about it and there's no point in continuing to speak as it will not help anyone.

I also want to note to whoever has been reading that this has nothing to do with the game... as far as i've been reading the game is great and i do want to play it.

For me i've already sent an email to the shop to gather more information about refunding (4 hours ago and still no reply) in any case i don't even have the tracking number yet so...

I've said my peace, hope someone responsible in the company hears it and next time they can launch another great game with better costumer service.

Yeah, same. I'm not sure I've ever received a code in advance of any sort of retail copy arriving in the post. In some cases (er, hai EA) you're lucky if you even get all the pre-order codes ever.

FYI: Larian just reported (in their release day video: https://www.youtube.com/watch?v=P0JgWa21jQY) that they're suffering a power outage, and the release may be a little bit delayed. So it's not even sure that everyone else will be able to play the game today...

So am wondering if those of us who brought the Kickstarter C.E plus hoodie all have our shipments delayed - the Kickstarter video said that the hoodies are stuck in customs, so this could explain why I've not heard anything about my stuff being despatched?

I think, i back Divine hoodie redux tier + a T-shirt and dont received shipping info for now.
They (happyshop) certainly want to send CE and hoodie in one package to minimize shipping costs.

That would explain it.

I was also too slow in adjusting my hoodie size when they changed over to male-only sizing so in spite of me being a bit lardy it's going to be like a tent.

I have to agree with this. My tracking information hasn't updated past the "The instruction data for this shipment have been provided by the sender to DHL electronically" stage, and it's been like that for several days now.

According to that tracking information it appears DHL doesn't even have the shipment in their possession yet, so Sven's suggestion that the CE will be in our hands "today, tomorrow, or early next week" doesn't seem very likely.

Still didn't get my tracking mail
Does anyone else still waiting for email??

DHL is one of the most efficient and inefficient operators out there, no idea where the line is drawn.

Using DHL, I did ship fully painted miniature armies to Malta, from western europe, and they arrived absolutely in perfect condition, on schedule. In the same way did ship book casings, overseas to US, hard package and still they manage to knack corners in.

Never, ever with any operator, DHL, UPC, TNT, MRW, etc did I have to pay any fees other than what I did already pay in the store so not sure how that works at all as the delivery price is already included in the customer invoice !?...

Haven't received my email either - are you waiting for a Collector's Edition plus a hoodie? My theory is that those orders have been delayed due to the hoodies being stuck at customs...

Nope...the last 1000 CE.

Having the same issue of wanting to play, but waiting for my CE key to arrive. I half expected this might happen, so I"m considering buying a steam key for myself today and just having an extra key when my CE arrives.

But before I fully consider that option, I noticed there were multiple versions of the game available on steam. I reached out to Larian support/twitter, but can anyone confirm that the physical collector's edition key is equal to the standard edition key on steam?

Thanks in advance!

From the email exchange I had with Raze a while ago all are standard game keys, so no difference in content (?).

Difference from the CE and the digital CE is that content is digital, like the books are digital form, not the printed ones.

Quoting ( and I hope not breaking any rule )

" (...) the physical Collector's Edition from the D:OS 2 site is just physical, and contains a Steam key for the standard version of the game, not the digital CE (...)"

Hope it eases your concerns as it did mine. It became clear the game is the same for all, no "extra loot" or "special crates" or "premium cache" as we see flooding the market :)

Raze words: "The key in the physical CE boxes is for the standard edition of the game."

http://larian.com/forums/ubbthreads.php?ubb=showflat&Main=73459&Number=608828#Post608828

Awesome, thank you both for the quick responses! I think I"ll go ahead and jump in today then. Looking forward to it!

I backed at hoodie tier but still didn't get a shipping mail, only the first one where they told me my shipping adress. I know that the hoodie is delayed, but is the CE too?

Same here, no shipping mail for now. I backed Divine Hoodie redux tier too.

I have received my Kickstarter Collector's Edition (at work)
Later afternoon (at home) unpacking the box, building Fane and reading the two books.

Thx Larian ;-)





ps: and of course playing D:OS2 ;-)

Lucky bastard.....I'm still waiting for the tracking mail

Sent a mail to Larian about that...still no answer.

I'm still waiting for my tracking status to be more than that the shipping label has been created.

I saw from the moment the packet was in my country a full tracking status.

Still don't have a tracking number yet, I guess it's the "hoodies stuck in customs" problem. Has anyone who ordered a hoodie received a tracking number yet?

Still nothing for me either

Nothing for me too.

Woo! Just received the despatch email for the Kickstarter hoodie and C.E

Woo, me too! I'll race you as to who gets it first! It may look like I have an unfair advantage having looked at the average delivery times, but I also have the "unlucky" character keyword which probably evens things out. (Actually I think that's really an expression of the "bad-tempered old troglodyte" keyword, but that doesn't fit).

Haha you're on!

My CE also STILL hasn't been posted and it is 8:45pm on the 15 where it is being posted from so yeah all in same boat feel for you dude I've ended up buying the game again so I can at least play it so I now have to work out who to give the extra steam code too

Aaaaah just received my tracking mail

Yep, same here, a couple hours before I left office. Let's hope for a safe arrival of the packages for all of you.

still waiting

Also waiting on the tracking email (CE without the hoodie).

IT seems that many CE were not sent during release week, which means only next week and most likely some of us will only receive the CE in 2 weeks.

Clearly this was not well done and i've sent them an email on Thursday 9:23 am, and so far not even a reply.

Really frustrating to see everyone playing the game except the 1000 owners of CE and Larian message of sending things on September 14th and arriving at most early next week is false. Some will not even arrive next week.

I love What they do with the game, they really gave their heart and soul to this...but don't promise what you can't deliver.
You can't send emails day before release day and write that on the 14 you'll get a tracking number of your package, and when the time as come you can't even deliver a simple tracking number....this is really upsetting and really unprofessional.

Also sent them a mail at the end of the release date day about not getting a tracking mail...still got no answer and it's almost Sunday

Same, tracking not updating.

60k+ people playing on Steam, and were all stuck here paying 4x as much and can't even get a proper tracking number.

So close to just buying a second copy cause of Larian crap

At this point it's simple for them to fix, email us codes or find the codes for our orders. You don't just randomly print codes off without keeping track

My shipment status updated yesterday to something along the lines of moving between countries (Germany to the U.S.), and is still that way today.

It sounds like Darkflemish just received his and is in Belgium? So I'm not sure how Larian Studios thought these could possibly end up in the hands of anyone on the day of (or the day prior to launch), which is something they recently suggested. It sounds like they weren't completely familiar with what Happyshops Fullfillment was planning.

I think the problem is that there's 1,000 extra CEs and they're effectively (if not actually) shrink-wrapped so nobody has any ideas which codes they contain. And Steam are quite snarky for expensive values of snarky about giving out extra codes, though the evil of DRM is an entirely different discussion.

In my case I think I'd still be prepared to wait for the nice lore- and art-books, and if I wasn't I'd buy a new code and gift the old one; perhaps easy for me to say as I have the EA code (though that also seems to mean achievements are broken) but in spite of the long build-up I would've just played other stuff, and indeed my guilty secret is that I was actually playing some FO4 yesterday.

My CE didn't "ship" until yesterday evening. From what I can tell, shipping so far means someone has clicked a button on a screen but it hasn't actually moved.

A few small notes:
1. Larian support is being flooded with emails on various topics, from shipping issues, to digital extras not being included in some editions, to in-game problems that people run into. Even if their support is working the whole weekend, it could still take days before they manage to process all those emails.

2. Happy Shops (the company handling the shipping) do indeed appear to be quite slow in sending out the emails. Some people reported receiving their CE before they received the email.

3. Even if you receive the email from Happy Shops with your tracking number, it appears that the tracking info on that website isn't updated very frequently... in fact, for a number of people the info didn't update at all until the package arrived at the distribution centre in their own country.
I definitely agree that (2) and (3) are handled badly, but I don't think we can blame Larian for that.

I agree with you on (1) however every release has an extra income of emails/press and there should be a reinforcement for the days after a release, in any case it's always bad feeling to have an email sent 59 hours ago without a reply, but i also know it's not that easy to find staff reinforcements for just a couple of weeks or so, therefor feels bad but i accept it as normal.

On (2) and (3) it's not directly Larian's fault, however it's Larian decision to hire them and promise their costumers things would be sent on the 14th. So indirectly it is Larian fault to perhaps hire a low budget company instead of a more reliable one.

You can argue those things are hard to predict and that in the future they will hire someone else, but truth is that currently things are not going well and wether Larian wants it or not, this is not good for them neither for us who were hyped to play this great game due to Larian's promises that are not happening (whatever the reason for them not happening)

Feeling "pushed" into buying another copy of the game is wrong in my opinion.

Can Larian do anything about this? Not sure but i think right now it's too big a mess to do anything worth much.

Edit: Perhaps i am harsh but perhaps not and it might be due for me to work in business management but since the start there were signs of lack of organization (in my perspective) but there is enough about it in previous posts so just wanted to reference them.

All fair points and I am sure it will improve in the future.

This was a "biggie" for us as much as for them. Meaning they had to deal with some specific areas they might not have extreme experience with, which represents delays along the management line and ultimately the accumulate results are all felt at the end of the chain, meaning you and everyone else :)

But...

Repeating the same, over and over again, won't make the gnomes and the snotlings work harder this time around.

Next time ? For sure.

Remember, for example in another similar crpg projects, many Pillars of Eternity kickbackers still wait for their Pen and Paper edition ( with good reason though ) :)

I agree with you, but Larian should at least post a massage about that issue.
It's Sunday the 17th in the afternoon and still no mail/tracking number.

It could be worse, I did not realize my address was incorrect on Larian Vault, and I think the best case scenario is that it arrives in the wrong part of the country entirely in a few weeks, then slowly makes its way back to Europe after being rejected by whoever lives there now, and then maybe in six months I will get it shipped to where I actually live.

sooo any news?

still waiting for my collector's edition item.

Yeah I just gave up, ive actually got a few days off from work and 2 other mates waiting for me to get my copy so i've given up and im buying a second key.

Still no record of my CE even being collected from dispatch.

DHL is usually pretty good so im looking at happyshops.

I'll simply sell the CE key when it arrives.

I don't mind a delay in the physical stuff but it would have been so much better if they either warned it would be longer instead of saying it would be sent out early or sent us digital keys on release day.

So I checked in the Larian Vault and my address was not in there. I added it and messaged them hoping my CE still ships. Just saying it in case others didn't have an address in there.

I have some news that if true will confort some of you.

After sending an email on Thursday i finally got a reply today (98 hours after my email) with the following statement:

""Hi,

we really do apologize for the delay in shipping and replying to your mail. I was out of the office since Thursday (we had a power-out in Ghent).
Our fulfillment partner promised to processes the last shipments TODAY! I got this confirmed by phone this morning.

Kind regards,""

So it clearly states that ALL will be shipped today. This being true it will arrive in the next 2 or 3 days in Europe countries at least.

That's great news. Thanks for sharing.

And I didn't even realize the power outage at their city lasted several days... that s*cks. No wonder they weren't able to reply to any of the emails earlier.

Hello,

I came to the office in Gent and play-tested the game between the 21 and 25 of august.

I gave my information to get the CE but I still did not received any tracking code for the delivery...

@Stratop see the comment from Kultyz just before yours... all remaining CEs should be shipped before the end of the day today.

I saw it but I'd like to have a shipment code but I guess I'll wait a few more days before playing with my friends :'(

Really end of today, it came out last week. It's in Germany, and that means a few weeks if not more to get delivered to Canada.

I regret ever buying this now, and at this cost.

I just wrote them a mail about that...It's the end of the day and not a single mail about "Your CE as been sent".
It's the 2nd time that they promise progress on this metter (on the 14th that was suppose to be the original sending day, and today...that it's already end).

Never had such thing in my life, and I buy CE of games all the time!

With any luck I will play this game next month.

Next month lucky you!

I'm in Canada, I have had several kick-starters from Europe and I know what to expect. About 2 years :P

We'll finally some movement on my package. It reached DHL yesterday, and now it is on its way to the next step, which is hopefully the USA.

The status of my ce is: The parcel data was entered into the GLS system; the parcel was not yet handed over to GLS.
It has been this status since the 14th of September. I assume that everyone has that status judging by this thread.

No, it is on the road finally and should presumably reach me today, if I can trust the DHL site.

I bought one of the last 1000 CEs, and I too still haven't received a tracking code. Thankfully I can play the game (since I was a kickstarter backer), but it would have been nice to have the CE at the end of this week.

Got this : "The sender electronically communicated the data to DHL" since Thursday 14.

I've got zero information about my package and Larian doesn't respond in any way. (I'm located in Hungary btw)

I love them to bits and know this release is especially hard on them (with the electricity and everything), but this is absolutely no way to treat fans who pay 190 USD for a collectors edition.

A brief official statement about the status on the CE shipments should have been posted by now.

Agreed, I'm shocked that there has been nothing official said about this since so many people have experienced so many delays with receiving their orders.
Mine's been stuck at 'The instruction data for this shipment have been provided by the sender to DHL electronically' since Friday 15th, so I expect to (hopefully) receive it sometime before the end of the month...

If nothing else, I'd really like to know what service was booked with DHL since we paid $15ish for delivery - a 'snail mail' service that will take a few weeks or a speedier 3-5 days service.
Just so I know approximately when to expect the parcel (if I know it will be two weeks, then that's fine and it would stop me worrying that it's gotten lost or something) - the Happy Shops despatch email said 2-3 days which is clearly inaccurate. I just find the lack of information frustrating at this stage...

I just got this reply via email.

"I just finished my mail to our fulfillment partner complaining this situation.
They’ve promised us to send out every last one yesterday. Upon checking the backend, I still see you status is “open”.

Having a conference call this afternoon to look into this problem!
We have worked hard on this game for over 2 years now and the way these shipping are going is not correct.
Our request was for every CE to arrive as close as possible to release date. Letting our Collector’s Edition customers wait for so long is not acceptable.

Please hang on as I’ll update you asap!"

I'm impressed with how quickly I got a response (about 25 mins) and I understand the issue isn't directly with them and so is difficult to fix, but I do think they should have been keeping people in the loop a bit better, so we'd all know what is going on without having to individually email them.

Hi guys I Just thought i'd chip in my 2 cents. I'm a courier by trade and deal with international transport all the time.

"Shipper has received information" means they have created a consignment note with DHL. This does not mean it's necessarily been picked/packed yet. Several days of "Shipper has received information" like what happened to us means they are still packing all our boxes most likely to send batches out each day.




AFAIK DHL does not have a "snail mail" service. They are an express transport company internationally. They only have "fast" and "very fast but it's gunna cost you."

3-5 days is actually a pretty good estimate for most first world areas. I got notice that my parcel had reached the first point in DHL's line Monday in Germany, and I'm expecting it to arrive in Australia by Friday/Monday. Times can vary based on your country. If it gets held up in customs sorry you're shit outa luck and there's nothing Larian, DHL or zombie Jesus can do to speed things up.

Am I annoyed? Yes. I had friends getting impatient and ended up just buying a second copy of the game to get started. I'll put the CE one on my wife's account once it arrives.

Thanks for the info about the couriers - always handy to know
On that basis, it sounds like mine is still at the picked/packed stage since DHL's website says that the label has been printed and that's all. Think your shipment to Australia might actually beat mine to Ireland! lol
Ahh well, am lucky as I already had a copy of the game. If that wasn't the case, I'd be furious right about now - I am guessing that Happy Shops quote for 2-3 days for delivery - actually meant once it's finally dispatched...

A curious thing is that Larian sold 1000 (expensive) Collector's edition, hired the wrong service, promised things that clearly are not true, did nothing visible to minimize this neither a single official notification.

YET....

they are profiting from this as i see more and more people buying a second copy of the game!

Is it me or is there something really wrong here?

Guess financial department will make sure it happen again next time.

I don't think they're that cynical: they seem quite concerned that the shipping hasn't turned out as anticipated. They're not EA or Zenimax.

TBH it feels like no one care enough about that..as far as I can see it's promises on promises and nothing really happen.
Sent mail (again) last night about that, and still nothing!
Just send someone to this shipping company, take the CE that still there and send it!

I contacted DHL today and they don't have anything for my name and address... So I'd like to know what is happening and if I should contact the customer support of Larian to see if they have the good delivery address...

I saw a DHL truck coming in my street last week but I was about to take my bus to work... there was not a notice of passage in my mailbox so I guess the truck was not here for me.

But the fact that DHL doesn't have any information about me is weird and that I still did not received any email about the delivery...

The shipping of the CE has put a very sour taste in my mouth about the campaign. I do not know where the problems are at but I know I trusted Larian to ensure I would get my product in a timely manner and at this time that has not happened.

At some point this disappointment is going to completely taint the way I feel about Larian Studios and how I think they treat their fans. Up until this, I felt they really cared. The more this drags on, the more they start to look like just another company that doesn't care about me as a customer as long as they got their money.

I hope this gets resolved soon, I truly do not want that to happen.

Same here, the parcel was not yet handed over to GLS.
Thank god I backed the backed the basic edition, and planned on selling the key of the collectors edition.
Nevertheless, this service is shit.
But still better than the other way around I guess (a shit game shipped ultra fast).

Anyone else still waiting on any kind of e-mail at all? Because I don't have one of those, much less a tracking number.

I think 50% are still waiting for any type of mail, and the other 50% got mail but it still stuck on the same status

I also ordered the CE - I have had the confirmation e-mail saying it will be shipped soon, but no tracking number or confirmation of shipment.

I e-mailed Larian but have had no reply at all.

I also purchased a second copy of the game from Steam so that I didn't have to wait.

The way this has been handled is appauling. I have at this moment - zero information or explaination about my order.

If I wasn't someone who checked forums etc or was that familiar with the company, I would think I was being scammed now.

No mail or anything about CE being shipped, you are definately not alone. :p
Ordered one of the 1000 CE.

Just to clear things up guys if the only information on your consignment is "Shipper has received information"
It either hasn't been sent yet, or isn't travelling under that tracking #.

Hypothetically even if the driver picked up the goods from the warehouse without scanning the parcel, it would have to miss every contact point along the way too. very very unlikely seeing as international couriers use automated systems to sort everything.

IT IS HERE! I received mine this evening and it was definitely worth the waiting time.

Still i root for your shipping and hopefully everybody will have their edition by end of the week.

I got CE today (YAY) the only problem is, that the card on which the Steamkey should be is just blank (yes i turned it around). I already contacted the the support, so lets see how it works out.....

same for me

receive the mail with tracking but tracking stuck

"The parcel data was entered into the GLS system; the parcel was not yet handed over to GLS."

still this message since the 15/09 and the mail reception

maybe if someone have the CE , can he tell her country for know where the CE arrive ?

sorry for my bad english

right there with you pal.. i have zero nada none

Blank? that is not DHL error that is Larian or whoever printed them.

Honestly SO MANY people with 0 information and ome receiving bad CE....

I hope some moderator here finds a way for this to reach Larian top departments and that we at least get an apology directly from Larian!

It's so rare to find a company that promised so much as Larian, they have been doing so great and now they stained their image by not even showing their face and telling their Collector's Edition costumers a Simple:

"Sorry we messed up and we apologize!"

Expecting them to fix? From what i read most people already felt forced to buy a second copy so they can't fix it, bt at least an apology....

I'm just really sad that my excitement and anticipation for this game is slowly turning into frustration.

Of course I will enjoy and love the game immensely once I can start playing it, but that sweet feeling of waiting for a CE, unpacking and browsing the goodies while installing the game will be rendered into a mere "sigh, finally" who knows how long after release...

Magic is gone for this one

Yep they are avoiding the issue.

Mine is just morning around Germany and it was near a airport then went away. Basically it won't get here by xmas

Same here. I have got timely fashioned emails from Larian, about purchase order no. and secondary mail about "tracking number from Happy Shops" on Sept.13th - which ( tracking number )unfortunately hasn't arrived.

My problem with this is - I don't know where to go for support, also no updates on it - afaik. Thankfully I have steam game.

Wanted to give steam key from CE to my friend so we can play. But at this stage I can't even tell him when I will receive anything. If it was for me personally I could wait.

Could we get some sort of direction - where to contact "anyone" on this matter ?

I emailed shopifyshop@larian.com which is the contact email on the CE order page.

They basically said they had paid "professionals" to sort this all out for them but lots of things are going wrong, mainly

• People adding their info in Cyrrilic, Japanese, Chinese, Korean… European Shipping centers can’t read that data.
• Wrong addresses
• People going on holiday, not being able to pick up
• Kickstarter backers, 30% moved meanwhile meaning none of those addresses are correct
• Articles at GLS not being shipped for a reason we still don’t know yet and are waiting for a reply

Seems the last issue is the one affecting us, the distribution company just isn't sending them for some reason and Larian have been constantly on their back trying to find out what is happening but they are being stone walled.
Larian were meant to be having a big conference call yesterday to try and see what they can do to solve this. I'll see if I can get an update in the morning, as I still don't have any dispatch email.

They say they are putting all their energy into trying to sort everyone's issues, and will update everyone when they know what is going on and when people should expect their CE. I'd guess that they don't want to keep making promises of delivery times, when it isn't in their control to keep.

See Fane I don't not believe you, but it needs to be official.

They need to put out a proper official statement. KS and CE paid a ton and getting zero feedback

That is the issue now, were in the dark

Has anyone tried contacting HappyShops directly (for example service@happyshops.com)? As far as I know, they're the company that was hired to handle this for everyone. Larian handed over all CEs to them, so other than Larian making phone calls to HappyShops to inquire about the status and tell HappyShops how unhappy people are about the delay, I don't think there is much that Larian can do about it at this stage. And while DHL may not (yet) have any info about a package in your name, HappyShops should definitely have that info.

yep I wrote them yesterday...no reply

Maybe by phone then? ( see http://www.happyshops.com/index.php?cmd=impressum ) ... between 10am and 6pm CET

Honestly I'm this close to ask for a refund....
This game may be good, the CE maybe nice, but the "keep in the dark" attitude really ruin it all.
And the must frustrating part is that no one is answering from Larian about that.

Centaur that is WRONG!

We bought Larian things not Happyshops things.

IF Larian hired them to do Larian's job its not our fault it's not our obligation to solve Larian error in hiring Happyshop.

We have to complain to the company to whom we bought our things not to whoever that company outsourced it.

If i go to McDonald's and the meat is bad, i don't get a message from McDonald's saying "Oh it's not our problem... it's our butcher's problem so complain with them."...

So seeing you push the problem to Happyshops for us to go there... that is really bad.

We are not receiving official words from Larian and now we are told to go somewhere else complain? This is going worse and worse by the day....

It's not that the CE is bad. If you had received the CE and it were damaged or otherwise not okay, then Larian would indeed be the company to contact.
But if your package is (somewhere) in the shipping/delivery stage, and you want to know where it is, then it's the shipping company that should be able to provide you with that info. Some people said they tried contacting DHL or GLS, and they didn't have info on their package. HappyShops definitely should have that info.
At this stage, Larian doesn't know exactly who received their CE, and who has not. Sure, each of you could contact Larian about your particular case, Larian could contact HappyShops to inquire about your particular case, then Larian could contact you again to inform you what HappyShops told them... if everyone who hasn't received his CE yet would do that, this would quickly become a very time consuming process. Why not cut out the middle man (Larian) go directly to the source of the problem, and hopefully get your status update right away?

by the way...


I didn't recommend contacting HappyShops to complain, I recommended contacting HappyShops for information... ie. so that they can tell you where your package is right now. If that's not what you want, and all you want to do is file a complaint, then by all means, send an email to Larian. I just don't think that will help...

I tried emailing Happy Shops last night and Larian this morning, but no response from either. Guess they are being bombarded with emails so any response will take a while...

I do wish there was an official response to this issue though, it would put my mind at rest and I wouldn't be feeling so frustrated over the whole thing - even if it was just a 'we are aware of the issue and are looking into it'...

Please just acknowledge shit went wrong. This radiosilence is "killing" me. Status on happy shops is still the same and I live in the Netherlands. It's a 2 hour drive according to google maps :P

I got a reply from Larian again.

They said their department was only just made aware of this forum thread and they are spreading it internally so everyone knows how we are feeling about this. They are going to get an formal statement posted here as soon as they can (the guy replying to me isn't even part of customer support, he is just pitching in to try and fight the fires).

I'm pretty fustrated over it all (having to make 3 friends wait for me before they can start playing, while other groups of friends are now in Act 2 and chatting about what is happening) but I don't really see what else Larian can do, short of giving out more digitial keys to everyone, but that sounds like a logistical nightmare when Happyshops aren't even tracking orders correctly (and I'm sure the finance department wouldn't like ~5k extra copies of the game flying around).

Interesting... Thanks for the information, let's hope they do this later today

Man... we live in different worlds.

1. I Bought a Larian Product
2. I did not selected who would make the delivery Larian did.
3. I have no contract/agreement with neither DHL nor Happyshops.

hence by law it was Larian who freely decided which company and service would be responsible for the delivery AND i paid Larian for this. On this contract Larian is now responsible to ensure that what i have paid Larian will be fulfilled. By the agreement i can only demand information from Larian. If Happyshops decides to not send anything it will be Larian OBLIGATION to find a solution for the contract to be fulfilled and then it's Larian decision if they want to deal with Happyshops or not.



This only proves something i said at the start of this thread... Lack or organization from Larian.



I don't know if you are aware that you currently are a sort of spokesman from Larian and i understand you are saying it in good faith to help us, however that is considered "Responsability misdirection" based on what i said above regarding contracts, but forget this part.

Point is... we have contacted Happyshops by now (from what i read in this thread most did) and we have received 0 information and some of us not even a reply. In terms of contract Happyshops has no obligation to tell us anything since we actualy don't have any agreement with them. But Larian does and we have a contract with Larian. So we can only demand explanations from Larian.

Seriously this is getting a bit tiresome of excuses and more excuses and very little to completly no show of Larian iniciative to even state anything official. All we have it's you The Centaur (to whom i thank for at least trying) giving us some words, however i start to have a feeling you have a directive from your superior to try to find excuses for what is happening, but it's getting to a point you're not helping anymore but keeping that tactic.

Don't take this personal, i do respect what you're trying... it's just that right now a simple "Yes Larian did mess up by not protecting the costumers from this" would be so much better... a clear and simple apology.

Okay, let me make one thing very clear... I do NOT work for Larian, I don't have any connection to them (other than that I'm a fan of the DOS series, ordered the CE as well, and am in the fortunate position to have received mine by now). So I definitely am not a "spokesperson for Larian" or have any "directive from my superior".

Fact is, by now we all know that Larian messed up by hiring HappyShops to handle this, as they seem to be making a mess of it. And I'm certain that, in hindsight, Larian would have done some things differently if they had known this in advance. Sure, they could post here with an apology, but that still wouldn't solve the problem, and still wouldn't let people know where their CE is right now. So I wasn't looking for a 'who is to blame' or 'who is legally responsible'... I don't care about all that. I was just trying to think 'out of the box' for a possible way (for those interested in it) to get that information as quickly as possible (if my CE still hadn't arrived, that's what I would like to know). If you don't think HappyShops can/will help you, don't care to try, and you prefer to wait until Larian has managed to sort this out, then I have no problem with that either.

Just to brighten up the mood: We should get a kickstarter update about distribution of CE's.
I actually think that would be pretty funny and insightful. I for one, have 0 idea's on the process of distribution of these kind of things.

I usually prefer to use various different tracking tools to locate my parcels if I'm unsure as to their location. For example, I ordered something from the UK and the UK postal service website is really bad with information regarding the status of my delivery.
I used the tracking number on another site and it was the once that told me it was in my country, awaiting custom clearance.

Maybe try websites like https://www.17track.net/en


In either event, whilst Larian is ultimately responsible for delivering the CE's, the best place to find out where your package is, is with the delivery company themselves.

You have a tracking number, use it.
Hope you guys find joy and get your CE's soon.

Using a tracking number would require to actually have gotten a tracking number..
I did not receive such an email, only an email saying I would get one.

My DHL tracking status has shown that my K-CE has been moving between countries now for several days. I can only assume it's on a boat instead of a plane.

I wonder how many have not received their CE? That would be interesting to know. I have not replied to this thread before, but, I too, have not received mine. It's still sitting in Germany. I have been a long time Kickstarter backer for both D:OS1 and D:OS2, have not moved, have not changed my address on my information, and checked to make sure everything was correct when we were asked for input (it is and was). This is a new issue for me, and I purchase a lot of CEs. Already being disappointed about other things, this is the icing on the cake, and it doesn't taste very good!

I'll give that a try; and, yeah, Royal Mail's tracking is often terrible, unless it's been sent special delivery you're lucky if they even record that it's been delivered let alone where it is and where it's been.


In this case, it seems to have disappeared between DHL washing their hands of it in Cologne (I'm sure there's a joke in there somewhere, albeit a bad one) and directing me to UKMail, a.k.a. DHL UK, who still say they have no record of it; but I was under the impression that DHL did their own international shipping too.

I finally got a tracking number a couple of days ago, but it just suggests that someone once told DHL that they might want to ship a parcel and no evidence that DHL even received a parcel. Disappointing.

As far as I know, there are 2 groups of people of which it is known that their CEs were delayed... the one group is the non-Kickstarter CE purchasers (the 1000 pre-order CEs), the other group is the batch of Kickstarter backers who ordered the CE and the hoodie (which apparently was stuck in customs for a while, so their shipment was delayed by a couple of days). Both batches SHOULD have been shipped by now... no idea what they actual status is.
Most of the other Kickstarter backers (without hoodie) located in Western Europe should have received their CE by now. And then ofcourse there is a whole bunch of Kickstarter backers who are not in Western Europe, who DID receive a tracking email, but either their tracking page hasn't been updated yet, or they see movements that don't make sense.

Tbh, I don't even think the "have not received the CE" yet is the real problem for most people... it's the fact that they have no idea what the actual status is, where their CE is right now, and when they can actually expect it.



FYI: for me, it took 2 days between the moment that I received that email, and the time that the tracking number actually started to work.

I think that Larian should get 1000 new codes generated and send them by mail to all the buyers of the extra CE.

Those of us who are honest will tell them to annull the code we get in the box, and those who are dishonest .....
Well...

I'm also waiting for shipping.
Perhaps the expense of the extra codes could be taken from the payment to HappyShop.

Mine's one with a hoodie, so they have allegedly shipped now.

I am neither of the groups of people below. I am a kickstarter backer who backed at the Physical Collectors Ed. I did NOT order a hoodie. I am in the United States and have NOT received my CE and the tracking numbers they provided do NOT update.

This is frustrating as hell with no real answers from anyone!!!!!

I am one of the people that bought the 1000 ce's. My order has said the same thing since 15th of september.
"The parcel data was entered into the GLS system; the parcel was not yet handed over to GLS."
I have no idea what is going. Tried contacting happyshops aswell but sofar no reply, same with an email fired at Larian. This whole affair is beeing handled very poorly.
At this point just recieving the CE will still leave a bad taste in my mouth.

Update:

Just received an email from Larian explaining the shipping issues, which allegedly sorted by now and they expect the packages to be shipped EOD tomorrow (21st).

They also provided an additional steam key (unique), so I could start playing now if I wanted to and share the key included in the CE with a friend.

Nice gesture.

No one on these forums really knows anything, and I suspect, at this point, neither does Larian. Hopefully, they are actively looking into it, and we will get some sort of official response. I definitely understand your frustration!

AND there above: the official responses are starting!

Bobisz is correct, they have been working on getting the information from the warehouse about who's package has not been sent yet (102 of them) and cross referencing this with their database to get people's emails.

So if your package hasn't left the warehouse yet, you should be getting an email today with an explaination and another code as compensation so you can start playing today at least.

To put this whole mess in the words of AG: They've done fucked it up.
To control the damage the least they should do is e-mail an additional code for the game to everyone who bought the collector's edition. After all shelling out this kind of money should assure far better service from Larian.
Judging by the comments above I should consider myself lucky (not that I feel lucky) - the shipment of my order had started updating in the afternoon of September 18th, i.e. 5 days after the initially promised shipment.

Mine just turned up, for the record: although the trail went cold with the online tracking it's found its way here, "here" being England.

A bit late, and I understand Larian are not best pleased about it, but I'm happy that it's finally arrived and to be able to give some reassurance that they are actually turning up.

I presume that's only for people who ordered the C.E recently? Did they say anything in your response about those who have a tracking code but zero movement? You're lucky that they are even replying to you - I've received no reply...

Congrats! You won our race then!
Mine is still stuck at the "The instruction data for this shipment have been provided by the sender to DHL electronically" status, so will be at least another week till I get mine :'(

Shipping info that I been watching

The shipment has been processed in the destination parcel center Tue, 19.09.17 03:22 Rodgau, Germany

The shipment has been processed in the parcel center of origin Mon, 18.09.17 11:54 Radefeld, Germany

The instruction data for this shipment have been provided by the sender to DHL electronically Thu, 14.09.17 17:42

That all for almost a week btw.

Where did you saw there are 102 left?

Where did you see that they are going to do that?

All the information i'm getting is "wait and things will solve themselves because no one can do anything"

I emailed them again to ask for more information on this with a link directly to this thread.

Just hope it's not like last week and i only get a reply on Monday again.

I did indeed! "I am teh awesome!" etc.

Hopefully it won't take too long. Looking at it pessimistically, it took almost five days to get here from the time the label was created; but optimistically, 2.5 working days, so hopefully it won't actually be too long.

It's always the lack of information that winds people up, as I recall from my commuting days: people always hated not knowing what was happening much more than the delays themselves. And in that regard, better communication from Happy Shops and better tracking from DHL would probably allay a lot of people's fears.

Also for the record, this was for the Kickstarter CE and hoodie: the other Larian-specific stuff hasn't arrived but to be fair I think it's more important that they concentrate on sorting out getting people's CEs to them before I start to gripe.

The books are also really nice: I've only flicked through them because argh spoilers etc but although not huge they're really weighty and high quality. And a word of warning for those unpacking Fane if you want to get him back in his polystyrene tomb, it's a bit of a challenge.


I really wouldn't put any faith in the tracking: it seems to be rather erratically updated. Hopefully it'll get there before long.

This is my tracking status, for the record, after it's been delivered. The UKMail link is still showing "no results found" even after delivery.

If you have a tracking email, but it says it hasn't been recieved by the courier yet, then I'm guessing the warehouse hasn't actually sent it. I'd wait until the end of today, if you haven't recieved an email then see if you can get in contact with Larian to see what's going on with it.



From Cederic at Larian Studios, I believe he is the guy who is sending out the emails now with the steam keys. I must have gotten luckly and he was assigned to my 1st email as he has been extremely quick to answer each email I've sent (within 20 mins reply).
Just this second I've gotten my email with the key, so they are still going out but I believe he is having to manually attach a key to each email and then send them.

Ok i don't have any reason to say anything about that, although Cederic is also who has been replying to my emails and they all took more then 24 hours to get a reply and my first email took exactly 98 hours for a reply.

I sent him an email close to half an hour ago... having a reply still today would be a lump of fresh air for a change.

Update 2:

Just received the shipping confirmation from HappyShops

Some kind of email suggesting that Larian is indeed aware that I am supposed to get a Collectors Edition... at some point... eventually would not go amiss.

I still have heard nothing, not so much as a message indicating that the shipping company has been told that a package exists, much less that it has shipped. And since it's 10 minutes to midnight Belgium time, I ain't likely to hear anything today, either.

And yes, I filled in my address information before the deadline.

And I'm still sitting here with my CE without a key because someone fucked the printing up....GREAT!

Hi all,
I also do have a question related to the KS Collector's Edition.
While I received my CE today and everything is neat and shiny, my Hoodie is still missing.
The shipping note states that the CE as well as the Hoodie have been delivered but alas there is no Hoodie in the box.
So with whom do I have to sort this out, with Happyshops or with Larian?
Thanks
BR
Calep

my advice, try Happyshops first, but if you don't get an answer fast, forward that same email to Larian telling them you tried to solve it with Happyshops but they are not responding (or not solving the issue)

Oh and just noticed that I also should have an

Dwarven Empire Ale Mug + a Ouija Board/Source Board.

So will these Items be shipped seperately?
Thanks
BR
Calep

They were replaced by the Statue. See KS comment here. They should have made it a lot clearer than that of course.

I'm kinda sad about the dwarven ale mug: I would've used that. But considering they thought it was pants, I guess it's best it never saw the light of day. And I also wish they'd done the ouija board, partly as so many people got so upset about it but I didn't foresee the copyright wrangling killing it off. Probably as I don't actually do ouija boards, which are at least more honest than lawyers.

Ah okay didn't know this, thanks for the hint.
BR
Calep

""PS: Please recommend our shipping service to other publishers, too! ;)""

At the end of happyshops mail !!!
Sure !!! I I would definitely recommend the whorst shipping service ever !!!

Ha, it certainly sounds like Larian Studios won't be using them ever again as well.

Just had the same e-mail as quoted above - Saying they expect everything to be sent out the 21st and they have given me an extra unique steam key.

Any chance the playtesters who went to the office also get a key before their CE arrives?

I made an account just to be able to post here, I also playtested the game in Ghent for a week and have received NOTHING yet. If i don't have a mail by the end of this day i'm going to write a customer support ticket. I'm getting tired of this non-transparent act. I think we deserve some information about this matter.

I was just told by DHL US that Oct 5 is the date my CE is projected to arrive, ITS STILL IN PROCESSING FOR CHRISTS SAKE. Tracking number emailed the 14th and the damn thing is still in processing 6 FREAKING DAYS LATER. WHAT A JOKE.

EVERY COMPANY INVOLVED IN THIS SHOULD BE ASHAMED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Terrible experience!!!!

I went in the office in Gent to playtest the game and I received nothing. No email about the CE and nothing in my mailbox.

I have no information about the CE...

If it has left the warehouse of LS, it's a problem with DHL. I do sympathize of course, I'd had my share of DHL issues(and never any with UPS or FedEX).

Has anyone else been able to get a response from HappyShops, or DHL? I'm one of those stuck waiting with a "processing" message and I can't seem to get either to respond to e-mails.

Like this you're sure your package won't be damaged !!!

https://www.reddit.com/r/videos/comments/2af5rm/how_is_dhl_still_in_business/

That's interesting, they said to contact Larian if I don't get it by Oct. 5th. Right now its a DHL problem, then it will be a Larian Problem.

Considering I am a customer/supporter/fan of Larian I believe its their problem anyway.

I know my feelings about certain things have changed.

Still didn't get any info about the shipping of my CE. And no key in mail...

There will be an official statement about this soon.


FWIW I've had tracking information not update until a package was across the country, sorted and on a truck being being delivered, the day I got it.

Still no sign of the KS-CE or a further updates to the tracking notice in 5 days.

Let's be honest - it's very difficult to be excited about a very expensive collector's edition that arrives after you've finished the game. It's certainly an entirely different feeling when it's in your hands on or before the day you start playing the game. The latter gets you giddy like child at Christmas, while the former leaves you feeling bitter.

The collector's edition for the prior game (D:OS) arrived horribly late for many people (and some never got it at all). I'm not sure if I should be more surprised that Larian managed to drop the ball on the shipping side yet again, or that I didn't learn my lesson the first time.

Pfff some ppl are selling CE on e-bay and we can't get ours ?

Now that is something "interesting"...

I'm very curious to see the official message.

Because some people already have it, but not many as it seems. As i said, I'm living 5 hours away from HappyShops and received mine at Tuesday, I guess they have some problems to ship it in foreign countries and/or overseas, and I'm not sure who is to blame, Larian, DHL or HappyShops... but the bad reputation definitely goes to Larian.

Some of the professional touts will list stuff for sale on Ebay before they've even received it themselves.

Though I don't know if that accounts for what's happened in this case: out of curiosity I should take a look to see how much they're trying to flog them for... but obviously I'm keeping mine!

Hello everyone,

please check here for an update on the Collector´s Edition:

http://larian.com/forums/ubbthreads.php?ubb=showflat&Number=617792&#Post617792

So my parcel status finally updated - am glad I was sitting down when I checked! :P

Date/Time City Status
Thu, 21.09.17 11:29 Radefeld, Germany The shipment has been processed in the parcel center of origin

Thanks for the update!

No, I have not been contacted by email or anything else despite my package is still delayed.

No, I have not been answered after contacting the support of Larian Studios.

So now what happens?


I am sure this Michael_Larian is quite a troll.

Pretty sure he is. He does not have a Larian Logo with his profile.

He's the real deal: he is after all an admin here...


Edit: just checked out the default forum skin (I usually use the D2 one) and I see the problem with identifying people. Anyway, he's here to help, even if it appears things are still a little awry.

An admin? Here? With Only 2 posts for now? And no logo on his avatar? And register since Yesterday? Without telling about his sources? Giving informations which should have been given by the communication team of Larian? Without any signature or anything to give him some tangibility to speak to the comunity?

You can compare his posts and mine... And I can assure you I am not an admin, neither someone working for Larian, neither someone who has information from Larian, nor I received the CE package.

Am I this upset?
Yes, I am!

Yeah, I can see now that it's less obvious than it could be: I've raised the matter in the admin forum. I guarantee he's one of the Larian guys though and they're usually very helpful but seem to be slightly snowed under at the moment.

I do sympathise, though: I think I would be feeling somewhat frayed around the edges by now too...

Red name is admin no ?

It's both admin and regular users on the default skin with its rather 1980s red-white-and-black colour scheme. Which is another reason everybody should use the old Divinity 2 skin, it's much nicer!

Nice car you have in the background of your sig there. Hetzer?

Yes Hetzer lost in Swiss mountain (46.713672, 6.418081 on google map

To add to the whole Happyshops fiasco, with hope Larian will NEVER use these dumb f**** again.

I got the parcel number by the 14th...since then, no sign of any activity with the carrier. I decided to send them an email by the 20th. The day after I did that, miracle!!!! Happyshops FINALLY handled the parcel to GLS.

Short story: had I not sent an email to those Happyshops idiots, the parcel wouldn't have moved at all.


GLS is sadly notorious for their poor services, but Happyshops beat them easily here. With hope Larian, a respected studio, will never ever use these guys again.

I advise anyone who didn't get news yet from their shipment to send asap, an email to Happyshops and maybe Larian, as a copy of the said email

edit: after a bit of reading, it seems Larian is at fault here...doesn't change the outcome... terrible, just terrible ! I might reconsider any future purchase

Seibzz,

I agree that DHL and Happy Shops are terrible. I would never use DHL and if any company I deal with in the future does, I will reconsider that purchase.

I also agree that Larian has some blame here, here are the thoughts I posted on the kickstarter page:

So apparently Larian used a shipping option that did not include end to end tracking, see response from DHL:

"Please note that this particular shipping option that was selected by the merchant does not include Extended End to End Tracking. This means that this shipment does not provide full visibility of each movement of the package as it moves through the shipping process.

Also, if you paid to receive your item by a Guaranteed Delivery Date and that date has already gone by, you will need to discuss this with the merchant (sender). Thank you Christopher."

This along with the delayed responses from Larian and the lack of action, it appears Larian is no different than any other company. Got their money, skip on costs even if it hurts fans and fail to respond. When they do respond we get, There were issues. YEAH NO CRAP WE KNEW THAT. Welcome to the heap of companies that dont seem to care about its fans when it comes down to it Larian.

I appreciate your Kickstarter campaign up until this point. Hope the game is good and this better be one hell of a CE when it arrives. But as far as considering you any different than other companies, I wont make that mistake again.

BTW Want to say that I did get an update today. So the CE has arrived in the US. Took 7 days to get an update and for it to make it to the states. Ridiculous.

I was told it should arrive before Oct. 5th. Which is also STUPID RIDICULOUS. I could put it on a damn horse and it would make it here in less time.

Well, Larian contracted HappyShops, but the question is, who is the one who contracted DHL for the shipments... was that HappyShops or Larian? In other words, for DHL, which of the two is the 'merchant'?

That *does* explain why it takes so long to receive any useful updates on the tracking page. So this basically confirms that the tracking page is mostly useless.

[/quote]

your post pretty much sums up my feelings...can't say this is a pleasing thought.

I didn't go into details in the original post but in all honesty, I do NOT need the CE now. It's a fan purchase, I have a lot of work, a lot of games (100+ games backlog) but I would appreciate, when I pay something and it's late, to receive some update at the very least! An email about a week delay, two, one month? I don't care as long as I know about it.

This is f****ng communication for god's sake! Get your sh*** together Larian and DO inform your customers AND supporters, because next time, they might just skip your game.

lesson learned?

If I had to hazard a guess, Happy Shops would've arranged that: I thought the point would've been that they dealt with all the logistics of getting the packages shipped, otherwise why involve them at all? I could be wrong, though.

The trouble is there's few really good shipping companies, if any, though even with low expectations DHL aren't great, particularly with tracking information. Says a lot that I can get much more complete and up-to-date information from third party companies than DHL itself.

I am not sure but man DHL and Happyshops both suck so hard.

I love Larian I really do, I think they made a terrible mistake contracting with HappyShops and were too slow to respond to concerns.

They should have ensured things were going ok and the shipments were to backers by the 15th. Thats my opinion.

BTW Swen has replied to me a few times on twitter so I may have been a bit hard on Larian but I think they can do better in the future and they do too.

I remember the day I backed this game. I made sure to grab the Kickstarter's Collector's with the Hoodie and Portrait of a fan. I've watched every update unfold, and talked daily with my wife and my buddy Cody, cause we loved tbe 1st game immensely. Then I saw IGN get their review collector's. I was peeved, but hoped that they were shipping the backer's in a reasonable time. I was pretty flustered when I heard Swen confirm they were being shipped out the day of release. Then I was conflicted when I heard that DHL would handle the shipping. 1 week after release, and my package is supposedly on a plane to the US. Then again, DHL hasn't updated their tracking in 2 days. Must be a long flight, on a God damned paper airplane.

USPS has no info for me, DHL won't update. If my package is ruined, then what? I kmow you didn't personally choose DHL, but you did choose Happyshops. You're held responsible for their handling of this. In the event of a ruined shipment, how will I get back my 2 year long commitment and excitement?

Larian, I love your games with a fervent passion. I advocate both DOS games to anyone interested in RPGs. But I feel wronged by the handling of this finale.

I am feeling so unhappy with all this...

that official response did not help, specially because i don't think it's fair that those who have their packages out of the warehouse but somehow they got "lost" on their way for days are not compensated in any way

In my case after spending a long time by phone insisting with DHL i received the statement that they have the record that the package is "in transit" and they have no further information to give me BUT after pressuring them i received the information that it should arrive between September 28th and October 5th.

I Live in Portugal which is a 2 to 2 and a half hour flight to germany, but the package will take between 15 to 20 days to get here after being promised it would arrive "September 14th, the next day or early the week after".

Even worse then that i could only get any information after spending alot of time in a telephone paid line.

So after all this to be told by Larian directly something like... "You're lucky your package is on the way so you will not get anything from us"... it hurts.

Right now i'm seriously considering to just ask a direct refund, but i am too angry to make that decision but there is a good chance i will do just that. Let Larian keep the box wherever they want to have it.

Well, in hindsight, we can say all three of them made mistakes. And any one of these companies making mistakes would probably not even have been so bad... but the chain of mistakes from all 3, makes this a total mess. I bet Larian will learn from their own mistakes here, and will ensure not to use HappyShops again next time, and they'll probably also make sure that next time, people who pre-order a CE get their digital game key right away (in email) instead of putting that on a paper inside the box (unfortunately, that doesn't help the people currently still waiting for their CE boxes, though).
So now it's all up to the third one in the chain... DHL. Let's hope they manage to not screw this up any more, and that they deliver all CEs in a timely fashion, to the correct address, and undamaged...

same feeling here, considering doing the same to give them the finger.


while at the same time:

http://www.ebay.fr/itm/Divinity-Original-Sin-2-Collectors-Edition-OVP-incl-Steam-Key-/172875601802?hash=item284030578a:g:ZIMAAOSw-9xZwqTa


no comment here, the whole thing upsets me enough as it is.

While I understand the frustrations, I hope people will still manage to enjoy the game (and the CE), once it finally arrives... because it definitely is a great game, and a great CE.
But if you really don't want the CE anymore, you could always sell it on ebay, as is apparently already happening... you could even make a profit, to compensate you a little for the problems...

I admire your calm friend
kudos to you

Yeah, as a long-time collector of video game things, having to compete with the scalpers has always left a pretty bad taste. Sadly, they're a fact of life and I guess it was inevitable that the notorious ticket touts would have moved into the video game market too.

I notice that there's a number of "sold" listings on Ebay for packages which appear to have not even turned up with the seller yet, though they seem to be experienced with using the usual rather wheedly-sounding words to wriggle out of it.

Well, I've been around for a while, and have bought CEs for many years, and I'm used to CE boxes being shipped overseas, and taking weeks to arrive (with the game disc or key inside the box)... in the old days, this was more rule than exception.
And even when things go wrong, I have learned that, in the long run, those problems tend to become less relevant... but the enjoyment from the game or from the collector's items can remain, even years later...

I know not everyone shares my view on this, though, so you will have to decide for yourself how you want to proceed after this...

First time here,

I was a playtester and we were also promised a CE.
Thing is we don't even seem to know what service it was sent with, so
no tracking number or anything. But seeing everyone is having a hard time
getting their hands on theirs I'll just assume it's the same story for me.

Man, I wish they'd just have let me pick it up at their studio ;P

Anyways, having a hard time contacting anyone about it. But reading this forum
kinda gives me a general idea of what's going on. Hope this gets sorted out soon.
I'd love to play in the few days I have left before uni starts again..

I can say that the books alone are nice enough to make it worth the wait, as frustrating as it is right now.

When it comes to dissatisfaction, I'm reminded of the Dragon Age Inquisition CE, which contrary to the concept art was very badly executed and most of it was really very poor quality and generally a bit crap; that, and it didn't come with any of the pre-order codes and the seller and EA simply blamed each other and were very much "don't expect us to help you", though I did eventually get a small discount because of the general rubbishness.

But there were a few decent things in it and it was interesting to see just the tarot card pack alone selling for more than I paid for the entire CE; and that people still wanted it because it was collectible even though it kinda sucked.

Having finally received the D:OS II CE, I'm pleased to report that it isn't crap: the quality is very good (though I haven't assembled the Fane figure... I don't have room what with Geralt and Elizabeth and Ciri and Weebl etc vying for rather limited space) and I'm a lot happier with it than I was with a lot of CEs.

But if I was relying on it to get my Steam code, yeah, I'd be gnawing my own arms off in frustration.

I was also a playtester for the game.

I don't know how many playtesters checked this forum, but it seems I'm not the only one who didn't even get a mail.
At this point I wish they didn't promise us the collector's edition, because I have a feeling we won't get one at all.

The backers took priority I assume, but the CE was presented like compensation for the free time of the testers...So yea, leaves a bad taste.

same here, ordering a shit ton of stuff, very often collector stuff, since 1995.
My only complaint here, is the lack of communication as I previously stated.
I would even be ok with a month delay, as long as I'm kept informed.
Rule 1 of online business is communication. Looks like they didn't get the memo at Larian.

Pretty sure Larian said they would be dealing with the CE for the playtesters after all the Kickstarter packages were taken care of, so it's not surprising that those are further behind than the Kickstarters when even they are still trying to get an accurate status.

Didn't know they said that.

I also don't mind the wait, more the lack of info.
Thanks for the update!

i give up.

that official reply only made me feel worse.

already sent an email directly for Larian.

Insignificant or not, Larian has lost me as a fan and a costumer.

After convincing many of my friends to buy the game, a few of my work collegues to buy the game, i'm the only one who paid for the CE and i feel wronged. I honestly don't care about the money it costed, just the way things were done.

I am now facing another part of the problem.
I just saw that the delivery enterprise GLS updated the tracking sayng that the package reach France, where I live.
But I am not very sure to have the CE before tomorrow... And tomorrow I am leaving for the week end to make a trip for the casting of my lover.

I am now thinking about what will happen if the CE reach my house during this week end... Here are the option I got ;
The package arrived this evening and I am not so upset, happy to finally have it and opening it just before doing my trip.
The package arrived next week, and I am not so upset, happy to finally have it and opening it.
The package arrived this week end, GLS don't find me at home, they leave the package to the post station, I come back from trip and I need to go and take it myself with another delay. I m not happy but I will have it and open it.
The package arrived this week end, GLS don't find me at home, and then decide to have the package back to GLS and Belgium or anywhere else. I have to make the delivery from the begining again... And then I am not happy... I am not happy at this point that I would go and track the tracking print, and I will find it even if I have to ..... So, I will not be happy(shop)

I hope GLS do not suck like that...

Now imagine if someone got unpaid days on the 14th only to be sure to receive the package... Imagine how UnHappy(Shop) he could be...

Well that looks like a russian roulette.

https://fr.trustpilot.com/review/gls.fr


cough cough

GLS is one of the worst carriers in france...

feeling relieved?

edit: also, whatever carrier is handling your parcel, it NEVER goes back right away to the sender. It's always kept somewhere, for a certain amount of time depending on who is handling the delivery, THEN sent back to the sender if you don't give any sign of life so to speak.
The few times they handled my stuff, they were late for the simple reason they don't deliver 7/7 but a very few couple of days during the week, to minimize costs i suppose ( grouping as many packs as they can in one truck for just one day).

I just saw i got an email at around 10:30pm from happyshops
That my product has been sent and they gave me a tracking number.

So it seems for us playtesters we just gotta wait and when its sent they mail us as confirmation.

Just wanted to give you a heads up.

I'm not affected by it, because I did not order collectors edition, but reacting over a week late and only so shallow does not show must trustworthyness into the 'reading it all' statement and the care for customers getting their stuff.

As a backer I can tell you, that's a crock. Other then the automated email response I've received, I've gotten nothing as far as even the status of my CE version.

Here is the end of my story;

I just had a call from GLS, saying that I have got a package given to my concierge. So this afternoon I will have the pleasure to watch if it got damaged just before going to my trip. And I will be able to play on monday evening... If I do not receive the CE of Total War : Warhammer 2 too soon...

Hopefully I didn't take day off for the begining one week ago.

I am a little bit disapointed.

But I hope that you will all have your CE in good condition and maybe we will meet in game.

Dealing with Larian, I do not thank them, I do not agree their lack of information. I sent them three mails, and get here on this forum.
I can understand that they had the money of the preorders and all the selling of the game that just arrived and since the shipping they must had a really big party with champagne. I can understand that the 14th was a date to feast and so the 15th was a date to have a hungover...
I do not excuse a 2 weeks hungover, bought with my money. This is definitely too expensive for a collector edition.

I will only thank the people on the forum who where here in the same waiting status. It's arriving.

I am also one of the people that ordered the CE, it finally arrived today but when i tried to activate my product code for the game it was already in use!
i am so disappointed about how my order has been handled that i have lost a enormous amount of trust.
submitted a ticket just now but my hopes are not high that i will get a quick response, looks like i will have to wait another week to play :(

This really annoys the hell out of me. People who do this rob people who're genuinely interested in the CE from getting it for monetary gain. I spot some listings over 400 dollars! (As a Torment: Tides of Numenera CE Kickstarter backer this really hurts. 😢)

Damn, I really wanted one, best CE I've seen so far!

With regard to the speed of replies to tickets... by now they have apparently sold more than 500,000 copies of the game. This also means a LOT of people are running into all kinds of different issues (often in-game), so a LOT of different tickets being created. So yours will end up somewhere in that big stack... and will be handled once they arrive at it. The problem here is, that there is no separate contact address to handle these CE issues. If there were, then these could just all be assigned to one dedicated support person, and they would be handled much faster.
The only thing I can recommend is, when you create a support ticket, make sure to select the issue type "pre-purchase question", which should help sort and assign the issues (and hopefully improve the speed of handling a bit).



I know what you mean, but this is always a matter of supply and demand. If nobody would actually buy those CEs at that price, then people wouldn't bother trying to offer them for those prices either. It's like with concert tickets... (companies purchasing a lot of concert tickets to sell them at highly inflated prices). If people didn't actually buy them, then there wouldn't be such a lively market in those overpriced tickets. But while everyone knows this, people who are actually affected by it, often have the attitude "...but... but... I really, really want to have this!" (so they'll buy it anyway, even if the price is way too high) So personally, I think the blame is more on the side of the buyers, than the sellers.

I dunno, I suppose I find the whole thing rather parasitic: genuine collectors typically find themselves competing with professional scalpers whose "service" is to add some value in the form of a several hundred percent mark up before selling it on to the same people who wanted to buy it in the first place. I mean it's hardly new as problems go, it's as old as the hills when it comes to something whose value is automatically inflated by its scarcity, but it's rather sleazy.

In the case of CEs like this they really need to place limits of one per person as I've seen examples of people buying in bulk solely for the purpose of reselling on Ebay for an enormously inflated price, though of course they'll often wriggle around that by using multiple accounts; at least it makes it more difficult though.

Although I agree it could be argued that some blame falls on people for providing them with a market, I think most of the blame falls on the profiteers.

Yup, same here. Finnaly recieved it today and the code has already been used.
What a joke this is, doubt I'll buy from these again unless it is heavely discounted.

Well, that's my point... those profiteers wouldn't even bother, if nobody would buy from them at those highly inflated prices... the people who buy from them, are the ones supporting this practice and keeping it alive.

I guess "what the market will bear" is getting a bit philosophical, but I find the practice distasteful.

I'm pretty disappointed that my shipment tracking hasn't updated since Tuesday. Does it take 3 days to fly a package across the pond? And I guess DHL just won't update me. For the price we paid, we should have end to end tracking. And my USPS account's Informed Delivery doesn't seem to be updated. So I have no idea if my package made it to the US, or when/if its going to be delivered.

Yeah, I called DHL and USPS yesterday, they have no idea where it is...So, I feel ya'.

Yep, my DHL status hasn't updated for almost 4 days now - and I'm in Europe. Beats me what is taking them so long. UK is further and far cheaper mail services (tracked or untracked!) usually delivers in 5 days to where I am. I won't be next week on the address it should be delivered - tough luck.
What's left to hope is that this "already used keys" case doesn't apply to most of the CE.

Just wanted to say: Goodluck to those who are already still waiting.
Today my package got deliverd while I wasn't home. I found a note: "We left your package in the garbage container outside due to the rain. The plastic one."

The package was dry, though I do wonder why the hell they left it in my plastic container..
Either way: The goods are awesome and code unused.

I wouldn't place too much emphasis on DHL's tracking: it seems that their website is always several days behind the times and even after it had been delivered to my home here in England it still said it was somewhere in Germany. Third party tracking tools seem to give a much more accurate picture.

Bit of a pisser that people are still waiting more than a week after the release date, though. Hopefully it won't be too much longer.

Yeah, the DHL is usually always behind, but USPS shouldn't be. They're usually only behind the day of delivery.

Regardless, these issues shouldn't be in place in the 1st place. It's put a damper on my drive to play the game.

My Collector's Edition didn't have Steam Key in it and arrived 6 days after it was supposed to. Really disappointed.

I wrote Larian two support-tickets now.


I think the only thing I have left to do now, is to issue a chargeback on Paypal to get their attention.

Same here too.
Late CE, and key already used ...
And no communication from Larian ...

Did you have one of the Kickstarter CEs, or one of the 1000 pre-order CEs? Because only the pre-order CEs are supposed to have a Steam key in them... if it's a Kickstarter CE, then it's correct that there is no Steam key in it... then you already received your key on larianvault.com

So I contacted support seven days ago, never heard back from them. I haven't received any shipping information regarding my Kickstarter CE and have no idea if it'll ever even be shipped. I know I added my shipping information on June 30th (saved the email) so what gives? This is piss poor customer service but I'm not really surprised. Not after the entire console fiasco where you couldn't even coop with a partner for months after release. Update of any kind would be nice.

Anyone from the USA received their CE yet? Also are you a Kickstarter CE or one of the 1000 CE?

I'm one of the thousand, in the US, haven't received it yet though based on the DHL and USPS sites I'm assuming it's left Germany. They seem slow to update though, so who really knows. I knew going in I'd have to be patient for the actual box, but I'm going to be pretty upset if the code is already in use as others have experienced. That kind of thing is pretty inexcusable considering the extra time, money, support and good will it's taken to try and get one of these boxes.

Will update here if/when I get mine. I have become a huge fan of Larian in a short period of time, and am generally a very patient and level headed person, but this could definitely have been handled better and takes my raging inner fanboy down a few notches if I'm honest.

Good luck folks.

I am in the U.S. (Tennessee) and I havent received mine yet, however it has finally made its way to the states and out of DHL's hands. THANK GOD!!!

The USPS has it now and its on its way from Atlanta to Tennessee. No idea when it will arrive but since it hit US soil I am getting updates, unlike with DHL.

BTW Took it 7 days to get from Germany to the U.S. Guessing they shipped it around the Horn for christs sake.

I order quite a bit of stuff from the US and it takes a really random amount of time to get to England. Some stuff takes just three days or so door-to-door but some couriers regularly take 10-20 days and I do wonder what they're doing. Looking at the tracking history it seems that anything that goes through Chicago international has a compulsory randomly-long wait of several days (and I've seen it described as "The Postal Black Hole") and some sorting centres seem to like to play ping-pong with packages: a recent one enjoyed a nice sightseeing trip as it went around New York state several times.

I'm in Switzerland 200km from german border and don't have received mine too

BoTTox Sorry, that makes no sense. I am just glad to be getting updates from USPS now.

He has a Hetzer, that's as much as you need to know.

I'm in France, still haven't received mine too.

I can't wait to get my hands on the artbook!

Personally I think it's worth the wait just for that. As someone who was a subscriber to the Folio Society for quite a while I have to say that the books are really nice.

Another week....

same crap continues... 0 follow up from Larian... have an email i sent on Tuesday 19th ... no reply so far.... people receiving used Steam keys... they are not getting feedback either....

AND according to Larian i'm "lucky" since my package has left the warehouse so i don't get any Steam key and will have to wait for it to arrive when the only information i have is... that it's in transit fore more then 10 days now with 0 updates.

Someone's having fun with my CE and Larian says i'm lucky.

My friends just decided to play the game without me since they have the regular version and i have no clue when i will receive mine (AND hoping someone has not used my key).

PS: i've sent this thread to several streamers/reviewers and on social networks in the hopes that if the message goes out that Larian is treating people like this (and some already started mentioning it on their streams) that Larian will finally realize that perhaps starting to care about solving this will benefit them more then just not caring!

If I can put my hands on the keys of the hetzer ...
To make a ride at happyshop !

And i'm always waiting for my CE / Hoodie and T-shirt.....

It will be the most awaited Christmas present!

Adding my experience to the list. I backed both DoS 1 and 2. I never received shipping information for my DoS1 CE and one never arrived. I reached out to Larian and explained the situation and they shipped me a new CE with a happy sunflower drawn with marker inside the shipping container. A great response that restored any lost faith from my experience with them.

Now for DoS2 I actually received a tracking number from Happyshops, but still no CE. The DHL updates showed that the package took 3 business days to change cities in Germany. Sat for the weekend then another 2 business days before being "ready" to leave the country with new USPS tracking info. Unfortunately after almost a week in that state, there has been no updates to either DHL or USPS which still cites the Pre-Shipment phase.

I understand it takes time to ship overseas, but it bums me out that I have no idea where my CE is, or when it might get here. Add in the experience I had with the missing CE from the DoS1 kickstarter and that I didn't learn the CE contents had been replaced until reading complaints folks have made during this delayed shipping process, and I am a sad panda.

Larian makes a great product and always seem so happy, upbeat, and passionate about their games in both their communications and video updates. It just sucks to have these bad experiences as their fan.

After a week my shipment (according to the tracking) made its way to the United States after departing Germany. I can only assume it was sent by ship at sea. Or, perhaps it was sent by plane and spent seven days sitting in a holding area somewhere. Who knows.

Now it's been in the U.S. for 5 days and there hasn't been any further updates on it. This is just the CE (no hoodie), so one could only guess as to what the latest holdup is about.

If Larian Studios ever offers a collector's edition for another game in the future, they need to understand that people want their package in their hand by the day the game releases and schedule things accordingly. I can't imagine that many people would be excited about receiving a fairly expensive Collector's Edition when they're close to finishing (or already finished) the game. And that some people may be unable to even play the game at all because they're still waiting on the key in the box.. I would be pretty upset.

I'm in the same boat you are, and I think our CE's may be on a similar, literal boat. I dislike if that's the case, and I'm hoping that I get an update tomorrow. I feel like this was handled extremely badly.

I still love the game very much, but I will definitely think twice before backing so much to a Larian Collector's edition.

With regard to the 'shipped by boat' comments... I may have a possible explanation why it's taking so long. I recently had a similar experience with a completely different package from a completely different seller... but that one DID have detailed tracking info. The tracking info told me, that the package spent 2 weeks (!) at the customs office in the country of origin, before it made its way to my country.
I can only assume that, with the ongoing terrorism threats, customs needs to triple-check all outgoing packages before they go on the plane, though why that has to take 2 weeks, is beyond me...

Another day went by without knowing when CE will arrive.

People who i convinced to buy the game and were waiting for me to play together, just started playing without me as i have no clue when my CE will arrive and it's not fair for them to wait forever.

Terrible experience so far and not feeling any support from Larian is even worse...

Same for me, one DOS1 CE was lost and they send my another one, but i never received the artbook coming with it. (sent twice too)
The sending problems seem to be part of the divinity tradition.

(and i'm always waiting for my KS DOSII CE)

Finally i got a reply from Larian.

It seems they are now taking further steps to improve this situation and my faith in them is now much restored.

On this reply my situation got much more improved and i felt their words to be in accord with my feelings, therefor and to be true to what've said in this thread i now believe things will get sorted quickly.

I still don't have the CE at home but i now believe Larian is pressing DHL/Happyshops with a more aggressive stance and i believe CE will start arriving sooner.

Still hasn't arrived took forever to even leave Germany if that last update was even correct.

Larian emails are pointless and they don't care. Even if this package gets to Canada this week, it'll start out east with customs, then slowly move west. It'll be a few weeks more at this point.

What a waste

Kultyz, it's great to hear that you finally received a (good) response.
Tyler, based on Kultyz reply, it sounds like Larian *do* care, but even if they do, I fear there's nothing they could do to speed up customs... so yeah, the package could still take a while to arrive.
I believe that the best thing Larian could do at this stage, is to supply ALL of the 1000 pre-order (non-Kickstarter) CE purchasers (especially those with overseas shipping destinations) who have not received their CE yet with a new game key, so they can finally start playing, and don't have to wait even longer.
Larian should be able to obtain that info from the tracking codes.

Well hopefully this means I will get a reply soon aswell. All I want is a working code. The statue and books are nice. I love them, but I really just want the game tbh...

Hey quick update as a play tester (Gent) !

I finally received my CE and there was no code inside...

I also received a mail from Octaaf with a game code and it's already used...

At least the CE is looking good...

So many game codes that are already used... sounds like they have a leak somewhere... ie. someone who had access to the full list of codes that were supposed to go to the pre-order CEs and to the playtester CEs, who probably made a picture of the list and handed those codes out to his friends.
Another reason why it would be better for Larian to just hand out new codes to everyone who hasn't received his CE (with game code) yet...

There's been so many problems with Steam and codes not activating properly, and if not that then achievements and numerous other problems. I dunno, given the aggravation people seem to have with Steam I often think it would be much better if devs just avoided it altogether, though I guess that's a different argument for a different place.

Heyo

Today I also received my CE and there was also no code for the game but I did receive a mail from Octaaf (the games producer) with a working code.

Also, apparently some of the content of the CE comes from Serbia so that might explain some of the delays.

And I think we all should write a mail to HappyShops and tell them how bad their service is.

Hope you guys will get yours soon, it's totally worth it.

Still nothing new for me, for all I can tell it's still in Germany (I'm in the middle of the United States). If ever arrives and the code is already used I will be pretty upset after laying out 200 US for something I assumed would be roughly what, a week late at most? Never had this problem with any CE of any game I've ever ordered before, I understand Larian's size and the nature of ordering something like this, but I still can't help but be disappointed with their lack of preparedness for sending out the collector's editions. Figured it would be worth more to them to have such rabid support and good faith. Will update if I ever know more/if the code has already been used.

Well I bought one of the 1000 they sold so my code was in the box.
And steam says it was already used....
Honestly I get it, small studio and they probably get alot of support mails atm. But still, its not like this is hard to fix, a simple email with a code. Just hope they break the silence soon because this is what bugs me most.

I think that's where the statue was made. At least mine had a sticker on it that said "origin: Serbia". But as far as I know, everything was distributed from Germany by HappyShops.

same for me, the CE is really nice and all but not being able to play the game and the silence is killing me.

Got this mail today from (UN)Happyshops :
""Your shipment number XXXXXXXXX has been shipped and you should receive it within the next few days.

Your order was shipped in a small parcel without consumer tracking.

The following items are included in the shipment:
1 x Divinity: Original Sin 2 - Shirt L (501892)""

But where is my Hoodie ??????

Doesn't the "shirt" option refer to the hoodie? I don't remember seeing anything about a tee, though I admit they changed the options a bit and I have a habit of not paying attention.

I've buy a t-shirt too.
501892 is the code for t-shirt.
Code for hoodie is 501885

Ok, i understand, they sent me only the t-shirt.

Looks like this is just the shirt... I believe you also ordered the CE, right? So I assume the box with the CE and the hoodie has already been shipped earlier...

Yep, they are stuck in german border since 1 week now !

My CE tracking number has not updated since the 17th when it was supposed to leave Germany....tracking it through both DHL and USPS sites....what the hell is going on?

Mine FINALLY arrived in the US this morning. I honestly think they rowed it across the big water. It arrived in New Jersey and now has to get to New Mexico. USPS didn't update until it landed in the US (which makes some sort of weird sense I guess.) Hopefully, your CE will be here, in America soon!

I honestly don't even care anymore....didn't want a statue anyway. This whole fiasco, (along with the lack of communication about MANY things, as well as other items changed or removed from Kickstarter tiers), has soured the game for me. I think I may sell the CE and write it off as 'lesson learned'.

Did DHL give you a tracking number for USPS? Cause for me with DHL they told me it would be delivered by USPS and they even gave a link to do tracking, but they gave me no tracking number at all. So right now I have no idea where my package is, I don't even know if it left Germany yet, or if it is even in the US. This is all really frustrating.

Exaclty the same thing for me, ma package is supposed to be in transit from german border to switzerland border since 22sep.

""22.09.2017 07:29 The consignment has left the border point DESPEA "" then no news !!!
They gave me a tracking number for swiss transport company, but they never received the package !

Yeah, it definitely seems like an instance of choking at the finish. It seemed like it was going so well up until the very end when everything went wrong fast. I guess the "surprise you get a statue you didn't want" should have been a sign this wasn't going to end well.

I guess I'll wait and see if/when my CE gets here before passing too much judgement though. Mine is still being rowed across the Atlantic. I say rowed because it has been "on its way to destination country" now longer than the average modern cross-Atlantic boat journey...

I pledged to get a Kickstarter COllectors Edition. I have LITERALLY received not one single e-mail at all from Larian, HappyShops, or DHL that even HINTS at the IDEA that I MIGHT be getting one at some time, MAYBE.

I think I am about done with this. I have no clue when I will get my CE or even if I will. It has been almost two weeks since the game launched and the shipping info is laughable at best. I am about to turn this into the paypal fraud department.

You should really talk to Larian and Happyshop first before you go getting a refund through fraud department. If it has already been sent, there is no way for Larian/Happyshop to get it back, and when it arrives to your home you would be getting something that that you did not pay for if you claim fraud, and that would be stealing on your part.

I am willing to wait till the end of the week. I really have lost all desire to even play the game. It looks great but this has kinda killed it for me.

And... one more waiting day !

I bought the CE even though I already bought the game during early access. I plan on just selling the extra key when I get it. Though I would love to get my hands on the goodies soon.

So, I received my CE today (I'm U.S. based). My tracking info updated (today as well) with the remaining three steps.

Tue, 26.09.17 14:36 United States The shipment has been successfully delivered
Tue, 26.09.17 08:35 United States The shipment has been loaded onto the delivery vehicle
Tue, 26.09.17 06:48 United States The shipment is being prepared for delivery in the delivery depot

It was packed in a rather frail cardboard box that was pretty much the same size as the Collector's Edition box, with zero protection between it and the CE. Because of this, the CE suffered damage. I'm no boxing expert, but it doesn't take a genius to predict that would happen on a trip across the world.

The corners of the CE box are smashed in, and the velvet-lined dice tray that makes up the bottom of the CE has a tear along the edge about a third of the length of the CE. The velvet on the inside is ripped and there's an open tear to the other side.

The books seem to be in good condition - still shrink wrapped, as is the map; I haven't opened them yet.

There's a rather disappointing pamphlet manual, a far cry from the thick booklet shown in the Kickstarter concept image.

I haven't looked at the statue yet, being rather frustrated with the condition of the CE box - which would have been easily preventable with some reasonable packing material.

Pretty disappointing. Hope you all fare better.

Gyson, on the Kickstarter page there were several people with similar experiences in regard to the condition of the box itself. I definitely recommend contacting Larian support about this (and send pictures). Even though it may take a while for them to respond (based on reported reply speed, they seem to have a backlog of about 5 days), hopefully they can start issueing replacement boxes to everyone who received a damaged box.

Sad to say that I'm not really surprised some of the boxes were damaged in transit: the CE itself was fairly well designed in terms of being as robust as possible but obviously still depended on being properly packaged up by the sender, and mine was just stuffed in a larger box along with the hoodie and no extra packing, which was a bit disappointing (although not as surprising as it not being damaged).

it seems easier to send parcels from germany to the united states than in switzerland, which is 200km !!!
Fuck DHL !!!
I'm tired of having to fight to get the stuff I ordered at every larian campaign, for DoS1 it take a month to get my CE,(and i never received the artbook) and now it seems like it's going to be the same !

Our collectors edition just arrived. My wife and I are both really impressed.

WOW.
Just WOW.
This has been the most awesome, high quality collector's edition I have ever received. Starting right from the packing.

The cloth map in Original Sin was garbage. This time? PURE AWESOME. They fixed the issues, the printing quality is high, the cloth feels good too, this time it will get framed.

And the figurine? AWESOME. Not only this the mold good and the quality great, but it is outstanding value compared to the original stuff that was supposed to come with the game.

The Lore and Art books? Outstanding. This is the type of quality publisher sell for 40€ a piece as RPG supplemental material. Speaking of that. Where is our Pen & Paper Core Set to go along with the lore book? ;-)
The added shirt seems to have great quality as well, at least the printing quality is awesome.


I can only praise this collector's edition, outside of being super late and not including a disk, it blowed my expectations away. If I knew that the print quality would have been this good, I would have ordered two hoodies and two T-shirts instead of just the T-Shirt.

Larian, you have outdone yourself yet again. With each kickstarter you fix your issues and add simply better merchandising and a better all around product and I actually hope that you keep continue doing kickstarters, even when it is just for experimenting with more collectors editions. Hey, maybe one day we actually get our dice set. ;-)



I guess I was lucky in that case, I got the CE in a super large package. The CE box was in another box, which was in another box, which was in the final box together with my T-Shirt, the boxes around the CE boxes all at a little air left, which should be enough for normal transport, but most likely not enough for american shipping services which have a reputation for being extra rough. Not a perfect packing as you could have filled the final box with more spacers like tons of bubble wrap, but sufficient at least for DHL in germany.

So my package just arrived to New Jersey today. I think they put my package on a raft that was tied to a swimmer, lol.

September 27, 2017, 6:47 am Arrived at USPS Regional Facility JERSEY CITY NJ NETWORK DISTRIBUTION CENTER

it still needs to make its way to Utah though. I wonder if that will be coming by Pony Express? :P

And mine is coming on foot from germany to switzerland....
I still wait for it to cross the German border !

Next time Raze, next time you can look into that issue. ^_^
Either send out the collector editions earlier, weeks before game release or add a tracking code to the boxes to send out the keys per email.

Or just don't include any keys in the box. You sell those collectors editions anyway electronically. So separating physical boxes from keys would be an option as design choice.
Lastly, I think at least for steam temporary valid keys would be an option as well, steam DRM should allow for this.

Anyone know who I can contact regarding my CE? I never received a tracking number, however I did get the "CE shipping soon" email on 9/8. I tried contacting Larian support numerous times but they never responded. I posted in another thread 2 days ago with no response.

has anyone received CE ( last , 1.000 ) from Boston , MA ?

my usps tracking says :

September 21, 2017, 1:45 pm Processed Through Facility FRANKFURT/FLUGHAFEN, GERMANY
September 18, 2017, 2:21 pm Acceptance GERMANY

I am sick of this, been waiting to play the game since 14th, this is unacceptable.
the support does not reply our tickets.

I'm not in Boston, but mine still says the same. Just about the worst experience with any shipment I've ever had lol. Assuming it ever gets here, that is...

I suggest filing a PayPal claim at this point. This is absolutely pathetic.

Count me as another that hasn't had any updates since last Friday

So after a week since the last update, mine has finally started moving again and has finally arrived in Ireland. Hopefully I should receive it by the middle of next week, but won't hold my breath! At this stage I just hope the package has survived the journey...

Update: I stand corrected!! It just arrived to my work
Very well packaged and the hoodie and art books are of amazing quality

Very pleased with the C.E despite the delays

just updated :

September 28, 2017, 4:44 am Arrived at USPS Regional Destination Facility SPRINGFIELD MA NETWORK DISTRIBUTION CENTER

Last tracking entry : Thu 21.09.2017 07:29 The consignment has left the border point DESPEA.

Ok, what the hell. Mine says:

September 19, 2017, 7:14 am Processed Through Facility FRANKFURT/FLUGHAFEN, GERMANY
September 14, 2017, 4:28 pm Acceptance GERMANY

I'm in NY and still nothing for my package that supposedly was accepted and processed days before yours. Equal parts jealous and upset.

another update

September 28, 2017, 4:56 am Departed USPS Regional Destination Facility SPRINGFIELD MA NETWORK DISTRIBUTION CENTER

I finally got a working key today !

I hope you guys will get one soon !

In Idaho and mine says exactly the same thing.

Thats what mine is saying as well. Time for a paypal claim I guess. Never gonna buy anything from this dev again.

Just to confirm - the Kickstarter CEs are NOT meant to have game codes/keys inside, while the extra 1000 that were sold do? (I'm assuming since Kickstarters were meant to get theirs from Larian vault)


I had my CE shipped out on the 12th. It moved around in Germany for a few days, and then on the 17th, I was told that it would be moved to the delivery organization (USPS). USPS had no info besides "Origin Post is Preparing Shipment." So after waiting a week and a half with no shipping updates from DHL or USPS, I come home to find that it has finally arrived in decent condition (28th).

Even now, the only update I have from both DHL is "The shipment is being prepared for delivery in the delivery depot", and "The shipment has been loaded onto the delivery vehicle". USPS states the following for today: "Origin Post is Preparing Shipment --> Arrived at Unit --> Sorting Complete --> Out for delivery."

So while it seems like our tracking ability is pretty limited, it should EVENTUALLY make its way to most of you (barring any issues with address).

Correct.

And yeah, the tracking info is extremely limited, and mostly useless.

OK, let's start a 3rd week of waiting....no move on my package statut, no answer from larian. happyshops or dhl... everythings is good !

my brother also has a dhl parcel from germany stuck in the same place as my collector since 1 week !

At this point I think a declaration of war is the only reasonable option left to you.

Yes I admit I'm still being influenced by your sig. :p

Mine has arrived!

just checked and on DHL tracking info it still says "in transit" so clearly that information is way outdated, so don't bother much with that.

I just had a truck at my door with no warning and thankfully i was here to receive it.

The CE was complete, everything high quality and the steam key is working.

Now i'm in Portugal (2 hour flight from germany) and only got it now so for those in the US or farther away probably next week?

Anyway wish you all good luck!

Kultyz, that's great! Finally! I hope you can eventually forget this whole ordeal, and just enjoy the game (and the CE).

As for the US... looks like the first batch of Kickstarter CE's is arriving at their destinations in the US... so the pre-order CEs destined for the US shouldn't be more than a week behind.

I take it you will refuse delivery when the package arrives? Or that you will write return to sender and take it to USPS?

Anyways, DHL is no longer giving tracking updates, I have to use USPS tracking instead
Mine says
September 29, 2017, 9:47 am
In Transit to Destination
ON ITS WAY TO (city omitted by me), UT 84xxx

By the way use the international shipment number on the DHL tracking to track it with USPS or possibly what ever delivery service they are using in your country. You only see that international shipping number if you are viewing on a desktop or in desktop view if using a smart device.

Finally, my package arrived at the Swiss Customs !
It must have come on foot...

Where exactly is the Steam code supposed to be located in the collector's box? I've searched seemingly everywhere and, ladies and gentlemen, it looks like there's no code in or on the box. Any help would be appreciated for those of you who have ordered and received your CE from the batch of 1,000 offered a couple of weeks ago.

Otherwise I'm happy to report that Fane is in great shape. There is only minor damage to the upper corner of the outer box with all the faces of Rivellon's races. No big deal.

Cheers.

It must be in the magnetic metal card. (credit card format)
But it's missing on many non KS CE from 1000's !
Send an e-mail to Larian.

Hey everyone. Sorry there has been such a long wait to receive the CE.

Just wanted to chime in with my experience. I received my CE (non-KS) today. I live in the southern United States.

My box came in good condition and everything worked great. My steam code did not work at first however. So we tried again on a different account because apparently you can't have more than one copy of the game per account (I've never used steam until I got this game). And we bought another copy in the meantime so we could play and my partner and I wanted our own copies anyway.

I hope everyone having difficulties receives their copies soon!

FWIW... It was def worth the wait, the lore books and figurine are spectacular.

i finally got a reply regarding my stolen steam key, must be coincidence that it came just a few hours after i send them another mail in which i stated i would be going to do a pay-pall charge-back at the end of the week . i had to forward my stolen code and a larian employee is looking at it right now, so at least there is finally progress

I Have received it on 29th , tracking page says still in transit

It was sent to boston , sharon .

condition is ok , steam key worked .

Let's start the 3rd week of waiting....

i finally got a key from larian so for everyone who's key got stolen it would seem they are working on it.

Still waiting. lol

Me too.

I know tracking is unreliable and I sure hope so because it's been sitting at Frankfurt airport since Sept. 22.

And waiting....

Whoo hoo, looked at the USPS tracking.

October 2, 2017, 8:33 am
Out for Delivery
(City omited by me), UT 84xxx

DHL hasn't been updated since the 27th, I think they lost tracking since USPS took over the package.

How much did you pay customs fees?

Hi there guys, figured I would chime in.

I live in Montana, USA and I got the collectors edition through kickstarter. The collectors edition arrived today. Super excited to open it up!

The collectors edition "box" seems to be in pristine condition, which is quite amazing considering how far it has traveled. I've never ordered a physical collectors edition before and feared the worst D:

No other fees beyond the $20 shipping they charged when I ordered it.

My box arrived today. There was a little damage on one corner of the collectors box, impact damage so the corner looks wrinkled little crushed in.

Everything in the collectors box is in pristine condition.
I have not tried the Steam code yet.

Ok, after a complete week stuck in german border, my package seems to be stuckk in swiss border since 6 days.....
3 FUCKING weeks to cover 400km.... nice work DHL !!!

Update since I last contributed to this thread:

Mine arrived yesterday after the process began on the 12th. As others reported, the outer CE shell has some minor damage: one corner pushed in and a small tear at the top of one side above the cover art. The damage didn't impact the DM screen or dice "box". Contents were in perfect condition.

USPS tracking still says the package is in Germany.

*Hugs* to BoTToX. Someone could have walked that thing to you by now.

Good luck fellow nerds. Hope you all get your packages soon

Just wanted to say I'm still in the same boat. Got one of the 1000 CE and it still says mine is in FRANKFURT/FLUGHAFEN, GERMANY since September 22.

One day it shall arrive in Texas, I don't know when that may be but it will be one day!

Larian just counts his money, they sold more than 700k copies of the game, they do not need backers anymore !!!
They do not care whether we receive or not our CE !

I am getting more and more irritated by the day.....the digital key rewards for my tier were completely screwed and now my physical CE is STILL stuck in bloody germany after three weeks and over 2 weeks since the last update. And Larian isn't saying a single flipping thing.....zero replies out of them.

I think i know why CE are stuck. dhl has not posted the price of the content on the parcel ! Which blocks the package at customs !

Well at least you guys have a tracking to follow :\

I've receive nothing and no new from Larian about it. Asked support and on kickstarter....

I check the mail everyday with hopes

Don't know if some of you guys in Canada, Quebec got something.

For those complaining about no responses, I tweeted to Larian's twitter handle just now and got a response within 5 minutes.. they DM'd me an email address to send my shipping info to and am now waiting for a response. Seems pretty easy to reach them.

Hopefully, this month I'll get an e-mail letting me know that the shipping company has received the package and is considering sending it to me sometime in the next decade.

I'm stuck in 1995, I don't have a twitter hahaha :\

I hope I'll get an answer soon

So my package has arrived today completely out of the blue and neither DHL nor USPS have updated their websites...very poor tracking. The packaging was very poor....basically a very tight fit cardboard box with no bubble-wrap or any real protection which resulted in some of the corners of the actual CE box being crushed in and damaged. But with all that said the statue is really awesome and really high quality....which somewhat makes up for the shenanigans with my digital keys and the digital editions. But I am somewhat miffed because it's not really what I backed for....if I could I would have said keep the statue and I don't need two digital game keys but just give me one key for the ultimate digital edition instead....now my digital goods are split between GOG and the Larian Vault which makes my OCD go ballistic. I REALLY would appreciate some kind of upgrade option on GOG so I can have my bloody ultimate edition in one place without being forced to pay $90.

So far no update on my CE since the 22nd. Has anyone from California or the west coast got theirs yet?

GOG are still working on that... it's just taking them ages (no idea why). Getting the goods on larianvault is just an intermediate solution from Larian, so we at least have our digital goods until GOG sort out the situation on their side.
So eventually, you should get the digital goods on your GOG account as well.

I'm between and with a little bit of

So I have some news.

For kickstarter backer you can email

michael.wetzel
AT
larian.com

if you need more info.

They got my email wrong, so I've never received the tracking.

Looks like it just shipped, but not in my country yet.

"The shipment will be transported to the destination country and, from there, handed over to the delivery organization. "

Soooo I'll wait until I see an update on canada post I guess !


A quick edit just to break up the email address so every scraper out there doesn't grab it. Apologies for the bad form, I don't generally like editing people's posts, but y'know. --Vom.

Mind sharing what email address that was? I've tried Happyshops, DHL, DHL Paket email addresses and still waiting for reply.

The email I got for those interested was 'michael.wetzel @ larian.com'.


I received a response today, which I would imagine is the same case for most everyone else:

"We’ve noticed some packages are stuck between Germany and USA, they should be getting through customs soon.
At least that is what DHL told me yesterdaymorning!
For now there is little we can do as it’s well on its way."

So I guess that's why everyone's packages are being delayed for so long. And it's understandable that they can't really do anything at this point since they've shipped them off. So the next step would to either continue waiting or call DHL.

Package are stuck at customs cause happyshops or dhl don't has not entered the value of the contents on the package !

Thank you. I know there's probably nothing they can do at this point, I just hope Larian learns from this whole mishap. They're such an incredible company and I want to keep supporting them, but I won't pay $200+ next time to go through a similar experience.

Australian here and my CE just arrived this afternoon, I am one of the 1000 that purchased afterwards.
It's mostly ok apart from a few scuffs on the outside and everything inside seem to be there, yet when I went to redeem my key it says it's already been used!

The keys do seem to be rather problematic; I understand that new ones are being issued on request:

The postman did not want to climb, he left a paper in the mailbox (i was here!)
But... 55$ custom fees !!!! WTF !

Movement, I repeat, we have Movement!!!!

October 9, 2017, 12:36 pm
Arrived at USPS Regional Facility
JERSEY CITY NJ NETWORK DISTRIBUTION CENTER

Now the journey to Texas

My roommate and I ordered our CE at the same time. Why am I still waiting for mine while he has his? Emailed Larian twice, no response. September 29th was my first email. October 2nd was by second.

I am not happy that I have been sitting in the dark so long while I watch others around me get their items. Envy has made me bitter.

My roommates CE Tracking (Same house number)

*September 28, 2017, 9:45 am Arrived at USPS Regional Facility JERSEY CITY NJ NETWORK DISTRIBUTION CENTER
*September 19, 2017, 8:24 am Processed Through Facility FRANKFURT/FLUGHAFEN, GERMANY
*September 18, 2017, 12:53 pm Acceptance GERMANY

My CE Tracking

*October 9, 2017, 12:43 pm Arrived at USPS Regional Facility JERSEY CITY NJ NETWORK DISTRIBUTION CENTER
*September 22, 2017, 8:34 am Processed Through Facility FRANKFURT/FLUGHAFEN, GERMANY
*September 18, 2017, 2:21 pm Acceptance GERMANY

Ours must be arriving together. I got that update at the same time and mine is also on the way to Texas! lol

Well, after a long road of waiting and watching one of my CEs bounce around between depots in Massachusetts for a while they both arrived on the same day despite being shipped a couple of weeks apart. Miraculously, they arrived unblemished despite the harrowing condition of the outside box. They're beautiful and it's a big relief!

Sweet Christmas that looks beautiful!

The light at the end of the tunnel is here. It'll either arrive late today or sometime tomorrow!

October 12, 2017, 9:25 am
Departed USPS Regional Destination Facility
DALLAS TX NETWORK DISTRIBUTION CENTER

Well mine finally arrived but in a terrible state. The contents inside are all unscathed but the box is pretty thrashed... I would post pictures but I don't see the option to.

Option should be available now.

Sorry to hear that its journey was a traumatic one.

Here is a link to the pictures I took... I senta message to support (I know jus not their fault and I'm not blaming them) hopping they might have an extra box lying around.

My poor collectors edition box

Ouch... it hurt to see that.
Mine just arrived, everything is in perfect condition, absolutly no damage, I think i'm lucky after a month trip.
you should not have accepted the parcel when the deliverer came.

Expected Delivery on: Saturday, October 14, 2017 by 8:00pm

It JUST arrived at the post office which means its passed time for it to be loaded on the trucks today and since no ones gonna be at the office tomorrow its gonna go back to the post office and have to wait till Monday to be picked up....

Whats worst of all is i'm literally 2 minutes walking distance from the post office, its horrible knowing its so close yet so far

I do wonder if not accepting a damaged package would actually lead to a replacement.....but I doubt it. Mine was a bit damaged too with crushed corners but not as bad as that. I don't know if Larian made any spares of the CEs or if they did how many but I really don't think there's much if any in the way of spares. And then I don't know that they'd be willing to give a replacement or refund. So for me at least I'll cut my losses here and call it done.....but I don't think I'm even backing again....I might have been more inclined to continue backing for digital tiers if I didn't get screwed with the digital copies too and Larian has offered zero replies or feedback.

How do you mean get screwed with the digital copies?
Are you referring to the GOG CE key missing the digital extras? Because that's an issue on the GOG side. Everyone with a GOG key ran into the same thing. GOG said they'd fix it for everyone "very soon", but I think they still haven't. After I contacted GOG support about it, they (eventually) told me to re-redeem my original CE key (the one I got on larianvault), and that added the missing content. So I'd recommend you to do the same (try to re-redeem your key on GOG, and if that doesn't fix it, contact GOG support).

That's only part of the issue and frankly I'm sick talking about it. The would be digital CE is only a mid tier copy of the game.....because the top tier has the OG trilogy and DOSEE but also keep me from having half the digital goodies I SHOULD have and PAID for. Now I technically have those in the Larian Vault but now I am forced to remain with all my goods split or pay up another $90. And I already f***ing own all the Divinity games on GOG, Steam, and on Larian Vault(those available there anyway).....the greed here makes me sick. Trying to force backers(many of whom have bought all their games at least once) to to pay up for digital copies of the games they already own and cannot get to have all the stuff they SHOULD have in one place.

So at the end of the day we're getting shafted either way and frankly I feel like I'm about done with Larian....I can't even bring myself to play the game and am tempted to just take my physical CE to the dumpster. I doubt I'll ever buy another game of theirs full stop.

Well, on GOG you do indeed have a "Divine Edition", which includes all the digital extras that we have paid for and that were promised us during the KS campaign (and that's the one I was talking about... if you have the Kickstarter CE, then you should have those digital extras on GOG as well - the same ones you currently have on larianvault - if you don't have them on GOG, you can get them added with the help of GOG support).

And there is the "Eternal Edition" (I assume that's the 'top tier' one you're talking about) that, in addition to DOS2 and its digital extras (same as in the Divine Edition), also includes all the previous games in the Divinity series, with their digital extras. If you already own those previous games on GOG, then you should also already have all those digital extras (assuming you have the CE version of the DOS EE, otherwise you'll lack the DOS EE CE bonus content). So as far as I can tell, there's nothing unique in the Eternal Edition that would require purchasing it !?!

I took another look after you posted this and you are correct....at least now you are. But it looks to me like the contents of the editions were edited after launch. Stuff like the soundtrack and at least one of the art-books were initially exclusive to the Eternal Edition. So it seems they quietly fixed things behind the scenes and just never said a word of any of this....hoping nobody noticed I imagine. The fact that it even came to this still leaves me more than a bit upset.

I do believe you are mistaken. The Divine Edition contents haven't changed since the game's launch... everything that's in there now, was already in there on launch date (and believe me, I have been paying close attention, as I have been pressing GOG for several weeks to deliver that exact content to me in my Kickstarter CE edition). See also the original announcement post (OP) in this thread, dated September 14, which already details all the contents of the Divine Edition/Divine Ascension Upgrade:
www.gog.com/forum/general/release_divinity_original_sin_2_full_af83c/page1

Anyway, it's good to read that this at least takes care of your concern of missing out on digital content (or being forced into paying extra for it). The whole shipping experience is already bad enough without that.

Man that sucks, very poor handling by the courier. Those boxes were very well packed and it would have taken some serious force to break through like that.

Still waiting on my copy to arrive. The last update was on October 12th where it says my package is on it's way to my home town. Has anyone from the west coast got theirs yet?

Good News: I'm able to pick up my CE at my local USPS tomorrow.

Bad News: I am going to have to pay a lovely $13.50 COD. That's extremely upsetting considering the Kickstarter pledge included an international shipping & handling fee.

I imagine that'll be the customs fee, which always comes as an unwelcome surprise. DHL also have a nasty habit of levelling their own fee to pay the customs fee which is often way in excess of it.

I'm not sure what you consider well packed, but mine was not well packed at all. Just a thin box of cardboard that is just big enough to fit the CE inside, with absolutely no room to spare, and no additional protection (like bubble-wrap, styrofoam peanuts, etc.).

As such, any force applied to the outside shipping box also came into contact with the inside CE box. It was impossible for it to not be damaged, and the shipping company should have known better. That it wasn't more damaged is only thanks to the CE case itself being sturdy.

Same: although the layers of cardboard comprised maybe over half a cm between the outside world and my CE box there's no way it would've withstood being, say, dropped on its corner let alone something worse happening. Fortunately it arrived completely undamaged but given prior experience of DHL that was probably a stroke of luck.

5 weeks and i don't received my t-shirt : (

Happy to report that my collector's edition arrived the other day in good condition thankfully