Larian Studios Forums Baldur's Gate III Baldur's Gate III - Technical & Gameplay Problems Can't talk to Disciple Z'rell or Ketheric Thorne

When I enter to the room a goblin is already dead, and I can't talk with any NPC of the room.
Z'rell have the talk option, but it does nothing, Ketheric have no talk option.
If I attack or push any of them, Ketheric ask me my name and them order Z'rell to kill me.
I never had a cutscene with those characters.
Because of this I can't continue with the story, could you help me?

I have an idea of how this occurred, but the only way to fix it is to revert to previous save. A party member may have entered the encounter while auto following you around and it resolved without you being aware.

Even using a save file from before entering Moonrise Towers, the result is the same. I got the initial cutscene talking with the guards and going straightforward to Z'rell didn't help.

You may wish to report your experience to Larian at this point. While I have approached Moonrise in multiple campaigns under various conditions, and the encounter may have been different, I have always had one.

Run the games file verification. Had issues the same issue first thing this morning and that solved it.

I already reported it to Larian, and I doubt that I can use the file verification since I'm paying on PS5