That is fairly long to load the install CD. Is he shutting down all non-essential programs (especially anti-virus) before installing the game?
If CD #2 (the play CD) also takes a long time to be recognized, he should try it in a different optical drive, if possible.
Your friend activated the 4 levers on the northern wall to open the door, but there is another lever on the western wall to disable the trap. The note doesn't explicitly tell you what to do, but does give a hint that the doorway is trapped.
When composing a post (just above the edit box), you can change from using UBB Code to HTML, both or neither. If you are not using UBB code, smilies will stay in plain text. You can change the default in your options, IIRC, or you may have accidentally switched it for that post.
<img src="/ubbthreads/images/graemlins/kitty.gif" alt="" /> <img src="/ubbthreads/images/graemlins/xmassmiley.gif" alt="" /> <img src="/ubbthreads/images/graemlins/XmasEek.gif" alt="" />