Which cutscenes are you having a problem with?
Try deleting all of the files in the '
..\Divine Divinity\Run\Dynamic' folder. If you have the
patch installed (or you bought a re-release version that was already updated to 1.0034A, as shown in the bottom right corner of the main menu) and reset the configuration files at least once after a crash when prompted, the dynamic folder should already have been cleared.
This folder is used as a cache for the game. Files are created / copied there from the save game folder when you load, and written / copied from that folder when you save a game. The files will be re-created as required the next time you start Divinity. If there was a corrupt file in that folder, deleting the files should fix the problem.
After that, if you start a new game and go upstairs, does the initial cutscene conversation with Joram work properly, or the cutscene as you exit the house?
If a new game works but your old one doesn't, the problem would probably be something in the save itself. If neither work, it may be the game, in which case a clean re-install (after backing up the saves, just in case) may help. see;
Troubleshooting Tips (& manual install procedure)Check your PM (click '
My Home' in the top menu bar, then 'Received Private Messages').