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krathax Offline OP
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Since I have hit a game stopping quest bug in ED (I cannot interact with Williams in the Mine Tower), I was thinking I might start FoV without finishing ED. Without too many spoilers do I miss much?

I know it is the Holidays but I was hoping to have heard at least something from Larian on my game stopping issue. Even a 'yes we see your issue and will get to it in 2011' would be better than silence...I work in Support for a leading global network equipment manufacturer and when I get a customer issue I cannot resolve immediately, I try and keep the line of communication open that gives the customer the impression their issue is important and I am actively pursuing it's resolution. Even if I update the customer with no info, I at least update them and let them know I am still there and working it.

Just food for thought.

Krathax

Last edited by krathax; 27/12/10 03:27 PM.
Joined: Jan 2006
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ava Offline
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We try to solve everyone's problem as fast as we can, we even help people in other forums with their questions. The advantage of a forum is that users can help each other with problems they solved, which makes the support process even faster.

I see that you posted in several threads that you have the same problem as other users, but those users confirm this bug as resolved.
On the steam forum you mention that you still have the problem despite the patch.

I advise you that you send a savegame that demonstrates the problem to support@larian.com, together with a report from our support tool that you can download here.

As you say, we are out of office until the 3rd of January, but someone will look at this issue immediately that day - if not sooner.

Last edited by ava; 27/12/10 07:03 PM.

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krathax Offline OP
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Thank you, this is all I was asking for =)

Save game was sent a couple days ago. Will send report once generated.

The updated Steam DKS does not resolve my issue.

Thanks!

Krathax

Last edited by krathax; 28/12/10 12:08 AM.

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