You know I will be perfectly honest here. I'm not totally in love with all of Larian games (while not their favorite I absolutely loved DKS; but I only found DD above average). However over the years they have been extremely helpful and responsive which is why I'm willing to buy DC even though the RTS portion is not exactly the sort of the sort of game I like (though to be honest by the time it is fully tweaked I might feel differently).
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I didn't mean to go this path but if I were designing a game like DC (for myself; which no one else might like) I would take one of two paths:
A bit closer to King Arthur/total war (i.e, drop the base building during teh rts potiion; which I really dislike in DC ) or (my prefered) some sort of hybrid TBS (think age of wonder shadow magic). In fact the later combat if done correctly for DC setting would be paradise (for myself - though I'm not sure anyone else would enjoy it).
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I'm not able to play this week so I haven't seen how the recent changes have changed the game - I hear they have slowed things down (which for me would be a big plus) but when I did play last week the mechanics felt wrong - they felt too twitchy - which I know a lot of people like (just not me). I raelly want to emphasize that when it comes to a game of this nature there is a wide spread of interest and likes/dislike and it is very difficult to find a middle ground that everyone will enjoy. In fact (as a developer -which I am not) the danger is you find a middle ground that alienates everyone.
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Anyway I did get a bit off topic but yea I do agree that Larian (when I saw Larian - often it was Swen who responded to my early emails/posts; though more recently it is mostly raze who responds to posts) is one of the most responsive studio I have contacted. In fact my concern is that if they come too successful (selfish concern) they will become less responsive out of necessity (too many customers but only the same number of hours).
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Sorry for rambling.
Rack,
Before you consider the refund request, please read the updated blog that the owner put out explaining things.
www.lar.netAs a customer with this company for a decade, I can assure you they do care about each and every customer.