Please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the
D:OS support tool (for the PC version). The report will contain system and game information, any crash dumps, and your saved games. If file size is an issue, any saves not related to the problem can be deleted (so leave your latest save, your save before Lucia and Mallius the second time [and maybe the first time], if available, and the oldest save you have after the second conversation).