Larian Studios Forums Divinity - Original Sin Divinity - Original Sin - Technical Issues DOS:EE - Doesn't work on Vista x64?

I was rather looking forward to this game since playing the original version (on the same ancient, but powerful, computer running Windows Vista x64), but it seems that according to the error I'm getting when I try to run the game (and the advertised min. specs) that the game will not run on my operating system, which again managed to run the original game just fine.

The error is:

Problem Event Name: APPCRASH
Application Name: EoCApp.exe
Application Version: 2.0.98.842
Application Timestamp: 562f763a
Fault Module Name: KERNEL32.dll!TryAcquireSRWLockExclusive
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e0421d
Exception Code: c0000139
Exception Offset: 00000000000b8fb8
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fa3e
Additional Information 2: ac0507478d1c5bd693cfc4fe3987e900
Additional Information 3: fa3e
Additional Information 4: ac0507478d1c5bd693cfc4fe3987e900


Looking a bit further into it, it appears that the 'TryAcquireSRWLockExclusive' procedure is only available to Windows 7 and up.

Would anyone from Larian please confirm this or offer any suggestions for making it work? Short of upgrading to a more recent version of Windows, that is.

Thanks!

The minimum specs don't list Vista as supported. Not sure if support for it will ever get that high on their priority list.

Any news on this?

I had the same: worked fine with the version I bought, but now it doesn't run anymore (I have Vista).

Mind, on steam, apparently, BOTH versions remain side by side, so it's not really a problem. On GOG, however, they somehow just 'updated' the old game to the new enhanced game... which effectively means I can't play it anymore.

But, well, I'm nothing with an 'enhanced' game that doesn't run anymore, and I've paid for a working game (the classic one).

So what are my options? Either ask to revert it back, or place both versions aside eachother (like on steam), or ask a refund?

D:OS should remain in your library, along with the EE. New purchases of the EE should provide the original release, as well (haven't seen that confirmed for GOG).

Well, I can confirm this is *not* the case with GOG, apparently. I'm quite sure I bought the classic version (it works on my other Vista-computer, after all). But nowhere in my library at GOG do I still see that classical version anymore. Only the enhanced version is there. It could be, I set all my games on 'auto-update' with the galaxy-gog thing there, but not with the expectation it would become unworkable, then...

Steam seems to have the right approach, giving both versions, so I don't know why GOG doesn't do the same. I mean, it's a nice gesture to offer the enhanced version to all that had the old one, but it's little use if I can't play it anymore afterwards.

Anyway, its not Larian's fault, so I guess I'll contact GOG first about it.

Edit: it would be nice to know if GOG actually does provide two versions too, normally. (Just as steam does). In that case, I would know there has been a botch-up somewhere. However, if it's the normal practise of GOG to *replace* the classic version with the enhanced version, though, I'm not sure what to do. I think I'll just demand they revert it back, then, since I'm not planning on changing my OS any time soon.

I have the GOG version, as well, and D:OS and the EE are both listed in my library. Setting Galaxy to auto-update installed games shouldn't do anything with your library.

Well, I've contacted GOG; I'll see what they say and I'll give you an update when I get a reply.

If you're sure you got the enhanced version *with* your old version, then something must have gone wrong with my account.

Though, I must say, I've searched the internet since then, and with GOG and D:OS, I often see mentioned that it gets 'upgraded' to EE, not that they just place the new version aside it. So I'm still wondering. But if you say you got the two versions, I guess that should be the case for everyone.

Yes, everyone should have gotten the EE as a separate library entry if they had D:OS from GOG or Steam before the EE was released.

Hmm. Come to think of it... I think it was with a key from G2A (for GOG) that I bought it. But that doesn't really make a difference, right?

That's where people bought the Steam keys originating from stolen credit card purchases.

Has the same happened with keys for GOG?

But then again, wouldn't they normally *say* something about it, if they suddenly removed it because of that?

In fact, would that even be legal? I mean, if I bought a physical object of something with a coupon or voucher, and it would afterwards turn out that voucher/coupon wasn't valid because the ones giving it had done something wrong, a shop can't just come and take back my bought object neither. The incurred loss is for the shop then, no? I mean, sure, they accepted it on good faith, but so did I. What is going to happen to my refund, if they remove it like that?

Maybe we're overthinking this, but you somehow made me giddy now that I contacted GOG for it. If it turns out to be the case that that's the cause, can I get a refund, somewhere? From GOG? From G2A?

I don't know if GOG also removed any illegitimate keys. There were a few topics about this in the Steam forum, so Steam didn't notify people when they removed the games.

If you buy a physical product that turns out to have been stolen, I think it depends on whether you bought it in good faith, or not, as to whether the original owner can claim it (and probably whether it was a personal item or family heirloom, etc). If you buy something off the back of a truck, you can not claim to have done so in good faith; if you got a reasonable deal on Craig's list, etc, then the original owner might be out of luck if they can't go after the thief. With a retail store (maybe excluding pawn shops, etc), there would be no expectation of it selling stolen goods, so the responsibility would stop at the store.

For digital goods, there are very likely clauses in the GOG/Steam user agreements that cover this type of situation, and G2A at best resells keys bough during sales and grey market keys across pricing regions (in violation of the distributor's terms of service).

GOG can't really give a refund for a key purchased elsewhere. Good luck with G2A; it would be worth trying, if the original key was illegitimate, but in a couple cases I have heard about they were not forthcoming with a refund.

Well, the most logical thing to do, would be waiting for GOG's answer first. Maybe it has a totally different cause, after all.

Hmpf...no doubt there are clauses like that, but clauses can't supercede laws, so it still would be up to the laws of...errmm... yes, what jurisdiction? :-/

If it is a case of fraud-keys and nothing of GOg can be done about it, I guess I'll try G2A. Sometimes I buy without their 'G2A shield' protection, but luckily, this time (with d:OS) I did get that extra protection, so maybe my chances will higher than others who didn't.

Of course... I'm still hoping it's unrelated, and everything will turn out ok...

Ah well, just got a reply back from GOG. Apparently, it was as you feared. :-(

"Hello,

I have checked this code, and it looks like it was canceled, because it was purchased fraudulently, with a stolen card. In such situations, our policy is to cancel the code, and give the money back to the owner of the stolen card."

and also:

"I would strongly advise that you contact the third-party reseller, whom you most likely bought this code from, and ask for your money back."


I still think it strange they would just 'take' the game, while I was just as much swindled as they were. And that without saying anything. I mean, isn't that weird? In r/l, if somebody tried that, they wouldn't possibly dare to, at least not without court-warrant. Now, they don't incur any losses, but it's transferred to me? I'm not meaning to be grumpy about this, but I find the odds, this way, heavily disfavouring the end-customer. Well, we'll see what G2A says. They (GOG) gave me a code to say to the re-seller, so I'll see how it goes there...

I'll keep you posted.

Edit: It doesn't bode well, since it already gives problems from the start. When I go to their 'resolution centre' it allows you to make a claim/complaint, and ask for your game and order number. BUT... you can't just fill in the number; it's working with a drop-down menu... and that drop-don menu acts as if I've never bought anything on G2A, because it says it can't find any keys that I bought. (While, if I go to my account under the tab 'buying', and then 'bought items' I clearly see all the keys of all the games I bought there.

Are they being wilfully difficult, or am I overlooking something obvious? Has anyone got any experience with this on G2A? You, raze?

Edit2; Got a bit further with trying their 'life' helpdesk-chat. Had to send an additional mail. Will see what it gives.

Update:

It took some time, but; I got this reply from G2A:

"Greetings,

We are happy to inform you that the complaint process is completed and your claim was accepted. The order will be refunded, you will receive a confirmation email soon. We would like to apologize sincerely for the inconvenience you have experienced.

Kind regards,
Michael D. "

So I think everything will be fine and I won't get saddled with the expenses/lost money (just like is the case with physical shops). I understand GOG (though I feel they should at least have contacted me or let me know something, instead of just removing it without any notice), and I'm sure G2A is not to blame neither, but still: *I* was not to blame neither and buying it in good faith, so it would be weird if only I would get the short end of the stick.

But G2A took its responsibility, so I have no major complaints anymore. It's a pity the game is gone out of my library, but shit happens in life.