Larian Studios Forums Divinity - Original Sin Divinity - Original Sin - Technical Issues PS4 - Twin Dungeons still bugged after update 1.05

So I attempted the two pedestals with the amulets again. Still no response. Anyone else still having this issue?

Unfortunately, this can not be safely fixed in existing saves (new games started after either patch on console would be fine, but it will not work after the first patch with games started before then). A fix would have required story changes, which have a significant chance of unintended consequences, a risk deemed too great given the relatively limited number of saves affected.

Problem is I bought this game two weeks ago, installed update 1.04 before even starting my game and still had the issue.

In that case, you should just be able to select the pedestals to place the appropriate pendant on each.

If that doesn't work, please email supportdos@larian.com, with a brief description and your latest save. It would need to be transferred to a USB flash drive first.
In the Saved Data in System Storage section of the Settings menu, click Copy to USB Storage Device, select the relevant save and Copy. From there you can zip the files, then copy to email or upload to Dropbox or Google drive, etc, and provide a link.

hi Raze,
i've the same issue of medallions on pedestals(in twin dungeons e in the another cave).
We need to send to Larian our save game to resolve the issue?

We paid for the game, which will surely appreciate, but I do not give as normal solution of "start over" from the beginning to avoid a bug.
I'm a programmer and a player and never I've had to redo a game from the beginning for a bug.
We need to send you the saved game to solve? or we must abandon the idea of being able to play and finish the game (which we paid regularly)?

we have the same issue, i wrote to Larian's support and now ....waiting.

Did you start the game before or after the first update? If before, the problem isn't an issue with the save itself, and can not be fixed in the save.

I've played multiple games where updates fixed, added or changed something that only applied to new games.
While it sucks doing all the work and not getting the final reward, this is an entirely optional puzzle, with a non-essential reward.

Hello,

I found this forum as i had the same bug with Original Sin Enhance Edition on PS4. I started a new game on a patched version i suppose and this quest still not work.

I would not want to be rude but your answer make me sick : it is an optional quest with non
essential reward ? And so what ?
- how can i be confident with the game now ?
- being not able to enjoy all the content of a product that i purchased is not important ? When i buy a car i want it to work and not to put my life and life of others in danger. When i buy a game, i want to enjoy myself and not get frustrated... What you are saying is very disrespectful of your customers.

If we players were a little bit less tolerant we should make collective action in a tribunal. The day when a studio will be condamned and will go bankrupt because of "a unfinished and tested game", maybe developers will stop to take us as idiots.

If your developers can not fix the problem, then they should get fired as in any industries where people does not do their job....

Sorry to be rude again but i am very angry when i see how games studios consider their customers...

Philippe

It is objectively and factually accurate that this is an optional puzzle with a non-essential reward. I said that in reply to someone who mentioned not wanting to start over. The 'and so what' was that there was no need to start over.

There are mutually exclusive choices and multiple solutions to some quests, so there is no way to enjoy all the game content in a single playthrough.

The problem with games started in the unpatched version is not a case of being unable to fix, but being very limited in scope and any fix having the risk of causing serious issues for everyone.
For reports of this happening with a game started after either patch was installed, thus far nobody has contacted support about this, so the programmers have nothing to go on to be able to confirm or reproduce the problem, let alone fix it.

I'm going to chime in here because though I am not as frustrated as phillippe any longer,I still agree with his statement of collective action being taken. I, as a paying and concerned customer have tried numerous times to contact your team of technical support since early December. Upon receiving a response quite quickly,I was told to send a copy of the save file and instructed to wait while your team looked at the problems I described. It has been 6 months since that time,and during that time I was told several times that a patch was in the works and also when I asked you about the release of that patch the response I was given was a spin tactic everytime!!! The programmers said there is no ETA??? Rather than just come out and say they stopped working on Divinity original sin to work on Divinity original sin 2??? It would be so much easier!!! I have not been able to play my game for 6 months!!! C'mon man its time to put some fire to the programmers ass and FIX a game that shouldn't have been released in the first place with that many bugs no matter how great it is!!!When a programmers job is at stake for incompetence as phillippe mentioned than perhaps you guys will take paying customers seriously instead of just laughing it off. Dude its been 6 months and I've been nice thus far, but now I want to know how to contact your superiors, want my money-back for this unplayable product or the patch that fixes it to be out soon with a date!!!!!My cousin is a programmers, and told me there's NO WAY that it should take this long to fix this game!!! He said someone is lying or they just don't care.

There were never any spin tactics. I can not give an ETA if there is none. Talking to a producer was not going to instantly create an ETA, and I never suggested otherwise.
If support had ended for the EE I would have said so. The first console patch was released in January, and the second mid March.

Nobody is laughing anything off. Name an RPG, or similarly complex software of any kind, that has zero bugs and nobody has had any problems with.

So what programs does your cousin write, that don't have any known issues? Are they as complex as an RPG? Does he have to go through two other companies in order to release updates? Has he never had a bug reported that he could not reproduce? No time or resource management constraints, no difficult to track down issues, etc?
Should I ascribe malicious intent to his comments, never having communicated with him?

I was a bit out of line last night and used this as a scapegoat. Of course he don't have a bugfree program;however, the company in which he does work for is a big one that wouldn't release a game without tests and procedures being successful and 100% free of problems. I'm not at liberty to release the company name he works under though it's a big one with hugely successful games even though I dislike the main game he supports,yes... It is quite large and contains vast amounts of data,probably more than an RPG. I'm sure that all of those problems and procedures you mentioned in your last paragraph he has went through and had. The point I am endeavoring to make, is not to ascribe malicious intent as it is to show the astounding difference in two companies.One that distributes a product when it is 100% free of bugs,technical difficulties,problems,and issues,after multitudes of tests are performed both in and outside of the companies walls. Then of course there's Larian which makes Awesome games,but fails to safe-test their products completely due to the anticipation built up inside the companies walls because most if not all of you are in fact gamers yourselves... Now believe me raze.....I get it!!!,I would kill for an opportunity to do what you guys and girls get to do!!! Which entails(somewhere in there...I know it!!!) , to play games for a living!!!Indeed though you guys incompetently released Divinity original sin without clearing ALL the bugs!!! All I want bro,is to complete this Awesome RPG that seriously BESIDES the bugs is the BEST I've EVER played. If the content seemed to maliciously attack you Raze... it wasn't intended to. You have on occasion been nothing but helpful in some instances and vague for the others that were left. Can you PLEASE light the proverbial fire under the programmers ass!!!, and let the games begin!!!!!
-D-

Check the support form for the game and do an online search for 'XYZ bug/glitch/broken quest/save/game' before pronouncing it "100% free of bugs,technical difficulties,problems,and issues".
I'm pretty sure if I looked I could find examples of game companies with QA departments larger than Larian that did not catch every every bug and issue before release, and couldn't test on every variation of hardware possible, etc. With games having a lot of freedom, there have been conflicts, exploits and balance issues reported long after release, because it took that long for anyone to try a particular quest combination or get to a certain area with a certain skill or item, etc.
With the PC version of the EE, a handful of people have had crashes on startup due to certain USB controllers (Gamecube, Wii U controller adapter in Dinput mode if the force feedback drivers were installed); I made the connection to controllers after searching online for the faulting module file name that one person reported from their Event Viewer, and found the same dll and crash reported for much more popular games.
The Witcher 3 had an $80M budget, and required multiple patches.

I have no control over the programmers' schedules or priorities, or any say in the allocation of company resources in general. I can bring it up, but that would not have an immediate effect.

Dude when will you EVER abide by the customer is ALWAYS right??? Just saying... I have yet to hear you say,yeah your right man. I already said that of course there was bugs and problems,but they iron out all that stuff BEFORE they release it though!!! Yeah you may not have any control over whether or not the programmers get back to working on patching the problems WE are having but YOU most DEFINITELY have more of a say than I do...and that is FACTUAL!!! Believe me raze I know your NOT at fault here. Your doing your best to help!!!

To the exclusion of reality? Never. Nor would I say the customer is never right, or doesn't generally have a point, even if I try to explain the reasoning behind something, etc.

There may be game companies with effectively unlimited resources that can take as much time as needed for the game and be able to do a thorough QA period after everything is balanced and finalized. That is certainly the ideal situation, but very few companies have that luxury (and a couple who did took so long they ended up with an obsolete game by the time they were done, and had to go back and update the game engine, which of course adds more development time and potential for bugs).
Any finite QA team is also not going to come across every rare bug or think of every possible exploit that the full player base will eventually come up with.

Given finite resources, there must be a release at some point. If there is a retail release, the date is set in advance based on estimates; at some point that becomes very difficult to change, even if something unexpected happens or things take longer than predicted. That's why day one patches are very common.

With a development time shorter than what would be ideal, which is almost always the case, there is a trade-off between development time and QA. Larian's approach is to be ambitious with design and develop as long as possible. As described in one of the older blog posts, a fun game with bugs can be patched, but stopping development too early can result in a minimum of bugs, but the game not being fun, which is much harder to fix.
A similar situation affected Beyond Divinity, actually. The ending of Divine Divinity was rushed when the publisher set the release date, and much of the content cut (so it was mostly just hack and slash). To prevent that from happening with BD the ending of the game was done first, but that resulted in the rest of the game always erring on the side of caution with design, so as not to risk having to redo some or all of the ending. It is still a good game, though.

With D:OS, the release was delayed multiple times, literally as long as it could be delayed (fortunately the investors and retail distributors that had signed contacts saw the value in more development time). Larian deferred paying taxes, then got caught when the government changed the regulations for that, took out loans to pay off other loans from banks that were getting nervous with the delays, then took out another loan shortly before release to add some voiced lines (from someone IIRC described as the last banker that would still talk to Larian).
The Enhanced Edition took longer than projected. Originally the plan was to release all platforms simultaneously, starting with QA on the console versions (given their extra approval process with both Focus and Sony/Microsoft), then Windows and the Mac and Linux ports, but only Windows was (barely) done in time for the release date, and OSX and Linux followed some time later.

D:OS 2 will not have a retail release on PC. While there are presumably multiple reasons for that (for D:OS, the retail release took up a lot time near the end of development, when the game was still being worked on), this will result in the release date being more flexible, with no contracts or manufacturing and retail deadlines to force a release if there are issues late in development.
There are no other platforms announced for D:OS 2. If there will be console releases, delaying until after the Windows version is out, and any issues fixed, will avoid most of the issues with the much more involved update process on console (the initial approval process would presumably not have to deal with any general gameplay issues, and only platform specific issues, if present, would need to be fixed).

Ok raze ??? Now I'm just plain old confused... If DOS 2 is not going to be released for consoles nor available for PC for retail,then how on earth is one privledged individual supposed to procure it??? I mean honestly it is ONLY because I heard it's only going to be released to PC first,that my wife and I were going to ascertain a computer at all!!!!! Since your last response was booklike, i will endeavor to make this as short as possible. Though you were thorough and helpful, you did still fail at one thing, remember the proverbial fires Iasked you to light???.....You did indeed forget to include a clue as to whether the eagle has landed or if she is still in flight??? Well thanks for your hard work and well spent time and patience.
-D-

I didn't say there would or wouldn't be a console version, just that only Windows has been confirmed. On PC D:OS 2 will be available digitally, through Steam or GOG.
From the D:OS Kickstarter FAQ:


Currently the patch requires some executive discussion on what to include, apart from the obvious. It isn't a high priority at the moment, but it's still in flight.

Basically the patch is done then and doesn't have to go through the other phase,it's just delayed because a meeting of whats to be included must now take place...well at least that is something.Dude that's all I ever wanted to know...U see how simple that was.So if it isn't that important and not top priority then whats the longest it could take in your opinion??? Since it's been 6 months already !!!

Some things which will be included in the patch are done; any currently open issues to be included will need some amount of development time. Regardless, it still needs to go through the normal QA and patch release process.

Do you think if we bought another PS4 disk of DOS,that the problems were having would also be on the new disc??? I mean could it be our disc???Theres NO scratches but i am beginning to have my doubts About the game!!!