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Joined: Sep 2016
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Kyuden Offline OP
stranger
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Please I need some help... I'm trying to play Divinity: Original Sin 2 with my friends, but it's crashing. I can play something like 10~30 min, than it crashes and I can't play it again, because it keeps crashing on the main menu screen or just before that.
I've tried to verify the integrity of the game cache via steam, tried to att Visual C++ and dotN3.5, disabled the firewall+anti-virus... But nothing works.. Also tried to reinstall the game, and nothing..

Please... can someone help me?

Joined: Mar 2003
Location: Canada
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Location: Canada

Are you shutting down all non-essential programs before starting the game? Anti-virus and firewalls are the most likely to cause conflicts, but other programs can, as well. A couple people have reported crashing due to Razer Synapse (bundled with Razrer keyboards, mice and headphones).

Try exiting out of the Steam client, and starting the game directly from the '..\SteamApps\common\Divinity Original Sin 2\bin\EoCApp.exe' program file, by right clicking and running as administrator.

Try lowering the graphics settings and resolution, or switching to Windowed or Fake Fullscreen display mode, to see if that makes a difference, if rebooting or other suggestions let you get that far, but you still get crashing during gameplay.
Do you have Vsync enabled, or the frame rate cap set in the options? Try enabling, lowering or disabling those options.

Check for updated graphics drivers and Windows updates in general.

If you check the Event Viewer, does that give an error code or 'Faulting Module' file name that might help identify the cause of the crash?
- click Start (or WinKey-R or WinKey-W in Win 8), then type "event viewer" into the search box. in Windows 10, 'event' should bring up 'View event logs'.
- after starting the Event Viewer, expand 'Windows Logs' in the left column and select 'Application'
- in the center column, look for a recent error (maybe sort by Date and Time) for the game
- check the information under the 'General' tab below the list of events, starting with "Faulting application name..."


If applicable, disable Steam cloud support either globally (in the client click on the Steam menu and select Settings, and then Cloud) or just for this game (in the library right click Divinity: Original Sin 2 and select Properties, then switch to the Updates tab and check the Steam Cloud section).

Next, browse to the '..\Documents\Larian Studios' folder and rename the 'Divinity Original Sin 2' subfolder.
This folder contains the saved games, configuration files and a level cache folder. Deleting or renaming it will get the game to recreate it on startup; playing the game from a different Windows user account would effectively do the same thing. With Steam cloud support enabled, Steam would just download the cloud copy of your existing profile.
After that, extract the replacement folder from the download below into your '..\Documents\Larian Studios' folder, and see if that will let you start the game and get to the main menu.

https://www.dropbox.com/s/kjvq79igruaeu4h/DOS2_doc_20165341.zip?dl=0

The graphicSettings.lsx file is set to 1280x720 Windowed mode, Very Low quality preset, which you can change in the options (manually, or hit autodetect) if this gets avoids the crashing.
If that doesn't help, you can delete the downloaded My Documents D:OS 2 folder and rename the original back again.

Joined: May 2010
Location: Oxford
Duchess of Gorgombert
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Duchess of Gorgombert
Joined: May 2010
Location: Oxford
Probably not the same problem, but I've suddenly started getting a lot of CTDs in spite of the game being very stable until now, mostly in Braccus' maze. I've already submitted a couple of bug reports so I imagine they don't want even more. I've pretty much finished this play-through anyway so it's not the end of the world, but it is a bit odd that it's suddenly started crashing within a minute or two of loading.

Previously it'd been remarkably stable, the only other time it acted up was when teleporting the elemental flowers out of the way (I forget their name offhand, the ones mostly arranged in a circle) which caused a memory leak that persisted between saves.


J'aime le fromage.
Joined: May 2010
Location: Oxford
Duchess of Gorgombert
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Duchess of Gorgombert
Joined: May 2010
Location: Oxford
Looks like my persistent crashing problem may have been related to the cached scripts and/or levels in my user folder. I removed them and so far it hasn't crashed again.


J'aime le fromage.
Joined: May 2010
Location: Oxford
Duchess of Gorgombert
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Duchess of Gorgombert
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Location: Oxford
I'm afraid to say that only temporarily fixed the problem, but it's back now. I've emailed support to tell them to ignore my "fix"...


J'aime le fromage.
Joined: Sep 2017
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stranger
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Joined: Sep 2017
Hey I was having a blast for the past few days playing and everything was going well. I was spending a lot of time playing none stop.. today for some reason.. the game started freezing and crashing every 30min ~ or so of me gaming and this is driving me insane because nothing change on my computer for sure and I am not sure if there was an update to the game.

Please help I didn't want to open up a new topic when this is related to crashing and its on the same day.. was there an update to the game?

Joined: Sep 2017
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stranger
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you aren't alone, my game keep crashing too.

I add to push the quick save limit to 25 since i'm saving so frequently..


Yves Poezevara
Joined: Sep 2017
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apprentice
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I was completely stable through Act 1 but Act 2's big map seems to be causing consistent issues. It sometimes won't load, stopping at around 90%. And if it does load, it will frequently crash and produce "running low on memory" pop-ups from my OS.

I have 8 gigs of ram, so I wouldn't expect to run out of ram on a game like this.

Last edited by Cronstintein; 22/09/17 02:54 AM.
Joined: Sep 2017
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apprentice
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So I fixed my crashing problem by increasing virtual memory. I had a hard cap on it of 3gig (I don't remember doing that, but whatever) and after turning it to "system managed" I haven't had a problem since.


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