It is actually really bad for their reputation. They might and I hope they notice it in sales, when they release another entry in divinity original sin series. No company should handle it the way Larian is doing it at the moment. They've had time to respond for weeks now, but still no official stament has been made. There is no excuse in my opinion.
What you do see on twitter for example: Great reviews, fan art, retweets for twitch streamers etcetera. Not a single tweet about the state of the game, i've seen other companies do this so much better. The technical problems forum is useless too, they are currently only using it as bug dump list. Not to directly help people. They point out you should get help via e-mail support, who were in my case not able to help, condesending and unresponsive. Also they refuse to awnser simple questions.
Hello Larian_JB,
Why don't any of the support admins react in the technical problems parts of the forum, especially to the posts about game breaking bugs? It seems really hard to get help or support.
QA reads the fora (here and elsewhere), tries to reproduce reported issues (if not yet reported) and creates internal bug reports for the ones they can reproduce.
To get personal technical support with the game (from crashes to quests that get stuck), please mail
support. They will ask for extra information if necessary (savegames, dxdiag reports, ...), triage everything using the internal bug tracker and in cooperation with the QA team, and will work directly with you to find a solution.
I know they have a lot on their plate with all the things they have to fix. The thing is,
they didn't do sufficient compatibility testing, Q&A and Q&C. It is pretty clear they should have delayed the game for a couple of months.
this is not a shot at larian but merely an observation that a lot of people would probably appreciate it if someone dropped in before the next patch to acknowledge the problems people are having or communicate what's being worked on
It should be a shot at Larian, they are failing to deliver. In the end we are paying customers. It's not some small free project game, they have sold more then a million copies.
For extra info why I am upset. I haven't been able to play from two weeks after the release, e-mail support or forum support has not been able to help me. Also I can't get a refund anymore, because I bought the early acces version of the game to support Larian.