Have you tried everything in the troubleshoot FAQ? I will assume you did.
If that didn't help, you should contact e-mail support. At the moment support does not offer direct help via the technical problems forum. Larian is using it as a bug dump list. I've seen this issue come by a few times on the forums already, I think they will be able to help you via e-mail support.
Last edited by Yuri Lowell; 01/11/17 08:09 PM.