Larian Studios Forums Divinity: Original Sin 2 Divinity - Original Sin 2 - Bugs & Technical Problems Frequent crashes

I purchased this game just a couple of months ago. Played it for a few hours and then began experiencing crashes. Random points... there doesn't seem to be any common ground. Sometimes they're so frequent I can't even save before I've crashed to desktop again.

Now if I want to play I have to save every 5 minutes or so, and it's getting very frustrating.

I've tried almost everything recommended in the FAQ including reboots, downgrading graphics options, updating drivers, switching display modes, running as admin, etc.

My crash logs indicate the same repeated error:
Exception Code: 0xC0000005
Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.

I'm not sure what to do about this. I'd really like to enjoy this game, but this constant crashing is pretty bad.

Did any of the troubleshooting seem to affect the frequency of crashes?

You can try testing your RAM, though if only D:OS 2 is crashing, it probably isn't a hardware issue. You can use the Windows Memory Diagnostic program or (much more thorough) Memtest86.
http://www.memtest.org

Try checking your system files:
- click Start, type cmd into the search box, right click Command Prompt and select run as administrator.
- type the following command and hit Enter
sfc /scannow
When that is done, type exit and hit Enter, then reboot your computer.
For more details, see: https://support.microsoft.com/en-ca/kb/929833

Try doing a clean boot and then test the game, if you haven't already. Click Start, or hit WinKey-R, type in msconfig and hit enter; in the General tab, click Selective Startup, uncheck Load startup items (if required) and leave Load system services and Use original boot configuration options checked. Next, click on the Services tab, check the box to Hide all Microsoft services, then click the Disable All button (maybe make a note of which are currently enabled/disabled), then click OK and reboot the computer.
Run msconfig again to switch back to the normal boot configuration.



If that doesn't help, please email supportdos2@larian.com with the report.zip file (or a Dropbox or Google drive link, etc) generated by the D:OS 2 Analysis Tool, along with a description (or link to this topic).

Extract the zip file somewhere handy (like the Desktop) and in the AnalysisTool_DOS2 folder, run corresponding executable. It should detect the game install path, but if not you can browse to the 'Divinity Original Sin 2' folder. Optionally run the tests first, and then generate a report (it will be saved in the same location as the Analysis Tool).

The report will contain system and game information, as well as your saved games. To greatly reduce the file size, you can delete all but one of the saves from the zip (double click the zip file to open it in Windows Explorer, then browse down to the ..\Savegames\Story folder), just leaving your latest.

Also check the '..\Divinity Original Sin 2\bin' folder for any CrashDump files, and either add a few to the report.zip file, or zip them separately.