Sorry, Maggie, I seem to sleep over here in Europe when you are online <img src="/ubbthreads/images/graemlins/shame.gif" alt="" /> - Raze explained it, right? If you hit the ALT key and left-click on the key description, you char should go over to it and pick it up, unless there is something in the way. Always check if the item you wish to pick up, is highlighted in grey (near enough) - a red highlighted item is too far away.
As some items open by clicking (books, containers, manuscripts) you need to drag&drop => either into your char's portrait or into the open inventory. And here the item HAS to be highlighted in grey: Every time, you come across an unusual item, not responding to "left click" (sulphur, coal, and other quest items) just use drag&drop.
Kiya
if you play <img src="/ubbthreads/images/graemlins/div.gif" alt="" /> => procedure is the same, but as no character portraits exist, you can drag&drop something into the little bag icon at the bottom of the task bar - or open your inventory, to drag&drop. Town... hm is it Aleroth?
