did you turn off anti-virus....first?
or.....
even a fresh re-install...may help
you can check this
Technical Support Something on this page may help you....
" First of all, we cannot stress enough the importance of making sure your drivers are up to date, that you have the latest service packs from Microsoft installed and that you are running the latest version of DirectX which is DirextX 9.
Secondly, make sure you have the latest patches installed. Click on the "Support" link to see a list of the available patches for the different language versions. "
