Atari was formerly ... ups, I've forgot the name <img src="/ubbthreads/images/graemlins/biggrin.gif" alt="" />
Yes, Infogrames. And they never got very good critics <img src="/ubbthreads/images/graemlins/winkwink.gif" alt="" /> concerning user support. <img src="/ubbthreads/images/graemlins/winkwink.gif" alt="" />
But EA is seemigly bad, too, just to give an example : I've read two "letters to the editor" which were complaining about EA and their attitude towards the C&C Generals community.
I'm not surprised that they are mostly the big companies who don't seem to know the word "customer care". <img src="/ubbthreads/images/graemlins/badsmile2.gif" alt="" />
