We do have patch announcements <img src="/ubbthreads/images/graemlins/winkwink.gif" alt="" />

I think people would think that we are rather dumb if we would post 'bad' reviews. But like you state, we are not different than any other developer, publisher, or any other company selling products.
That's why mouth-to-mouth publicity around a product is good: you here + and - opinions. We don't announce them, but some people in the forum write about the negative points in the game, or say that they don't like the game because of certain reasons. And that's their perfect right. I think it would be very lame if we would ban these persons, or delete their messages. We never did that, and we will never do that. We don't expect that everybody likes our game, we would love that <img src="/ubbthreads/images/graemlins/smile.gif" alt="" /> but that's just not possible, and that counts for everything and anything.