Please read the info at the top of this thread.
If you have problems with something, please let us know what exactly you don't understand.
It's unfair to accuse us of not helping you. We have contacted you several times by email. Or you don't reply, or you send us an email with again accusations, or you send a file with barely info, at least not what we have asked you. What more can we do? We would like to help you, but please be cooperative.
The email you have been sent, has been sent to many more people. We never had problems with this before.

So, please read our info again.