Hello
When that happens in the config program i usually just set it to 1024 x 768 in direct 3d, but tell it to skip text, i think there is something wrong with that config program because if you skip the test then it works fine.
Also i never close any programs down at all, plus i ignore anyone saying to close virus scan and firewall down before installing and running of any game.
WARNING
Some game companies advice you to download the latest drivers ignore that, because last year i took that advice and updated my graphices drivers, i watched my windows xp die on me since there was a glitch in it that no one new about and the fact was i had an asus graphics nvidia card and nvidia drivers DO NOT WORK ON THAT CARD, which they said if i don't install these latest drivers they can't give me technical support, i think that is totally wrong.
Also another game company said to close a programs down while running the game that includes closing down virus scanners and firewall, well guess what the game was an online play game, so if you did close the firewall and virus scanner down while running the role playing 3d game, your would be in big trouble then on the internet, you would be open to atack and virus, you might as well give a stranger your front door key to your house at home.
I CLOSE MY VIRUS SCANNER DOWN FOR NO ONE, AND I THINK IF YOU DO CLOSE IT DOWN THEN YOUR ASKING FOR TROUBLE, THERE COULD BE A HIDDEN TROJAN ON YOUR COMPUTER THAT IS WAITING FOR YOU TO CLOSE YOUR FIREWALL DOWN AND VIRUS SCANNER.
Regards
Andrew