IMHO, the Larian folks have set a wonderful example of computer game customer support.
 
No one can say that better  <img src="/ubbthreads/images/graemlins/xmassmiley.gif" alt="" />
Nowhere else have i seen such a dedicated support team (or such dedicated fans - so there is a compliment for everybody here)..
WELL DONE .... all the hardwork really shows.... 
I wonder if i should send Larian a year supply of Detox.... (to counter all the cups of late night coffee  <img src="/ubbthreads/images/graemlins/silly.gif" alt="" /> )