That can also be seen as a side effect.... you need to phone someone else to fix the problem... and have no guarantee that they will be able to do it fast.... and you have no guarantee that their fixes wont affect your coding again.... resulting in different bugs again....
that´s why you always have to check the capabilities of a licensed product and the competency of the dev-team that stands behind it. I'm sure Larian did this before signing the contract <img src="/ubbthreads/images/graemlins/winkwink.gif" alt="" />
