A bank robber who demanded £10,000 cash was baffled when a bank clerk told him he'd got the wrong counter.
The cool-headed cashier told the masked robber that if he wanted a loan he needed to go to a different counter.
The robber, who had handed over a note demanding the cash, was left stumped by the move and fled empty-handed from the bank in the Austrian city of Graz.
In addition, the cashier gave police such a good description of the robber that he was arrested minutes later.
The 40-year-old Austrian robber, who was not been named for legal reasons, admitted he had no idea how to react when he was told he was at the wrong counter.