Who exactly did you contact and send your saved game file to? It sounds like maybe that saved game is corrupted.

From your original post it sounds like you've got the following issues:

I used google translator so not 100% sure on all the problems.

You were not able to distribute skill points. The game would crash. Also had trouble getting past any point where videos would play. At about level 3 you uninstalled and installed the game.

Did you start a new game after the new install? Or did you use your old saved game to advance?

After the new install, can you distribute skill points? Or will you have problems in that screen?
In the skill window, are you able to see a demonstration of the skills in the lower left corner of the screen?

Every time there I run into trouble on the road, there is always a dwarf at the bottom of it. Don't they know how to drive above ground?