When it comes to support -- well, why would I deal w/ the publisher? They don't make the game -- they just publish it.
I've always found it best to post on the General Forums, Tech Forums and whatnot for Message Boards of the company, not the publisher. You often get a way quicker response, since somebody from the game company usually is hanging on the boards.

I mean, last time I checked, Larian did the smart move and removed the DRM boot-check (StarForce) from Beyond Divinity (in the USA) -- after many people screamed about how terrible StarForce is. And yes, that means a lot to me. Thank you, Larian.

I do have Divine Divinity on disc (USA) -- I forgot, since it been so long -- but did they remove the DRM-check on that? Heck, did it even have a DRM check? I can't recall.
Regardless, I'm glad to hear that Divinity 2 is being published in the USA, finally.
I think December's a fair enough month for a release of Divinity 2 in the USA. In the USA, Champions Online and DDO Unlimited came out for RPG's in September; Borderlands and Torchlight are coming in October; I think Venetica is coming to USA in October (I'm uncertain); Dragon Age: Origins in November 3rd; and now Divinity 2 is in December. Sounds like a good plan to me -- as it's further spaced-out away from all the huge releases.
Plus, as we do know, these ain't an RPG's, but Modern Warfare 2 during November is going to do a killing -- just b/c it's Infinity Ward and Call of Duty. And I'm guessing, Left 4 Dead 2 will sell well just b/c it's another Left 4 Dead game -- even if it might yet again turn out to be skimpy on content.
Yep, looks like Divinity 2 has December locked. Anything else coming in December?