It is very hard to find and fix a problem if you are unable to reproduce it. IIRC someone from Larian did say they were working on getting a computer that experienced the loading problem.
The game has not even been released yet in North America, so I hardly see how it is past the point of a patch being released.
Kein meant there is no point in releasing a patch until the main problem is fixed, not that there isn't a need for a patch.
