Raze, it is not a paid support ticket system, it's a forum. As you can see devs paying a bit aatention only for serious issues, like "infinite load screen" (last reply from devs was there too). If the user don't care enough to read the titles of few threads on the SAME page (yes, the thread I linked to always on the 1 page) - perhaps they do not care enough for an answer?
I answered for his question, if he do not want to read info about his issue - should I force him or what?