@Raze
I'm not a software engineer so I know it may be easy for me to throw stones without having a full understanding of how things work.
I can only assume that most gamers are not software engineers and only have a surface level understanding.
That being said, I beleive it is the company's obligation to communicate with us. I know they can't address every person but they can address a group who all seem to have the same problem. Communication is the key to calming the crowd. They could, for instance: Let us know that they are aware of it. Put it in the known issues. Give us a status of the progress every so often. Ask for player help. (I see very limited requests for player help concerning the stuttering.) Don't tell us you fixed the stuttering and then turn around and tell us that they can't fix it for every configuration. I don't buy the confiruation line. There are too many people with the same problem with varying hardware.
I understand your want to "calm" the board down but lets give credit where credit is due.