That's the first time I hear someone from support is going to fix savegames. There could be many :P
Actually Larian aren't the first ones. It's not unusual to indie developers give this kind of support.
A couple weeks I saw it happen with Evochron Mercenary.
That's one of the reasons why I'm buying more indie games than AAA. The other reason is obvious, indie companies are the only ones who really cares for the PC players. Larian, for me, it's more a indie type company than a AAA.
Thanks for the patch.