Larian Studios Forums Divinity II The Dragon Knight Saga / Flames of Vengeance (English) Technical problems xbox version freezing in cut scene.

i just posted this on the tips page but i think it should be here.

i'm playing on pal uk xbox 360. i'm in the fiery room in the primordial cave. when i operate the lever to disperse the barrier, the game freezes on the wide view cut scene. any one else had thia? any ideas how to overcome. cheers.

It might be linked to the same type of issue I had where Sassan could not summon the demon. If it is then a patch is on the way. The guys said there was a problem with over all Play & Pause time adding up to cause this as they were set to time calculations or something like that. They said it was linked to only a few scenes so it could be one you have found.

Here is the topic: XBOX 360: Sassan can't summon demon.

If you look on the later pages you will see messages from posters with Larian Studios under their names. These may help answer your questions for the time being until they reply to you.


Here is a quote below from Lar_q from that topic,

"For the more technically inclined - the core issue (and why we never encountered it) had to do with how the game represented time. Time is stored in what is known as a floating point format and the numerical precision of the format we used tends to decrease at the time values become larger. If by the time you get to this particular scene, time was sufficiently large, calculations done on time could give wrong results that propagated through the code, and caused this particular scene to lock up. The issue was further obfuscated because only a few scenes depend on this particular time calculations, so people in quality assurance never found it because they tend to go through the game as fast as they can, and even if they had the issue, they didn't necessarily run into scenes that had this problem."

Sorry, I missed this one - does the freeze happen every time ?

If you wish we can take a look at your savegame. Make a save right before the freeze and send it to support@larian.com.

To actually send us an xbox savegame is a bit tricky though. But if you follow these instructions, it should work.

Here's how to get us a savegame:

1. you need a USB stick

2. You need to have the latest Xbox360 dashboard update

3. copy the profile and the save game to the USB stick

a. go to system setting
b. go to memory
c. select USB storage drive
d. select configure now
e. go to system setting
f. go to memory
g. Select all devices
h. Select gamer profiles
i. Select the game profile you use for Div2 DKS
j. Select move (WARNING Don't forget that you'll need to move it back afterwards!!!)
k. Select memory unit
l. Press back until you are at all devices screen again
m. Select games
n. Select Divinity II DKS
o. Select the save game that is problematic
p. Select copy
q. Select memory unit
r. Remove the USB stick

4. Install a 3rd party software: http://halo.gruntmods.com/Files/Xtaf_Release_Gui_.rar

5. . insert usb stick in pc
a. run program
b. select file
c. select open drive
d. in the file system view you should have a folder named Data Partition now.
e. open that and right click on the content folder and select extract.
f. save the content folder to your drive
g. rar/zip it and mail it to support@larian.com
6. Move back your profile from the USB stick afterwards to the Xbox360!!!
a. go to system setting
b. go to memory
c. select USB storage drive
d. Select gamer profiles
e. Select the game profile you use for Div2 DKS
f. Select move
g. Select hard drive

Thanks in advance

thank you dungeon master. just keep me sword sharp until t' patch arrives. i did email larian and it may be a month or so before patch is availiable.

Sorry to bring this thread back to life (again) but what about those freezes ?

I'm playing as well on a pal (french) 360 (DKS game) and I found two of them the very same day here, and now I just cant go further in the game...

I cant get to Orobas grave (the cut scene is freezing during the NPC speach) ; and worst of all, now (like Utwit) I have the same problem with that barrier in the primordial cave: when I activate the lever, well I'm stuck in the wild view cut scene too...

My 360 is offline, so I guess I'm screwed now, cant do the usb stick thing either.

So what's the deal for me ?

Console games should never have that kind of bug, it's supposed to be a finished and complete product.
First time I saw that, really disapointed here, and yet I had to play Oblivion all the way with a bug that was rebooting my computer every time someone was yielding a bow !

But with this I might just cant finish the game, thanks a lot.
Anyway, please let me know if something can be done.

Try emailing support@larian.com; you may get a faster response that way.

You can download Xbox firmware updates on a computer and copy them to a USB drive or CD/DVD-R to update it. For patches, though, I think you need to get the Xbox online (bring it to a friend's house, string a long ethernet cable to your router, or hook it up to a PC/laptop with Internet Connection Sharing, etc).

Email sent, let's wait and see (it's not like I can do something else anyway...)