Very well worded and very informative posting on your last few posts Stargazer.
Agreed.  While I have seen some inaccurate complaints written about Valve and Steam, on the other hand I think that some people are a bit too quick to trust them.  Having been on the wrong end of unhelpful attitudes to customers more times than I can count, I'm not really prepared to give them the benefit of the doubt if there's a risk that something could go awry; and as such, I use Steam because I have to, not because I want to.  Which is rather the point, really.