support got me fixed up
they pretty much offered the same solution as you, or to simply get into the hall with my character and save it, then send me back the save. I chose the send me the save option, haven't tried it yet as I'm not at home, but I'm sure it's working great
Very quick response time on their part, they did it today, and as I'm sure this is the first day they were open as it occurred over the weekend, that was insanely fast. Great support Larian
