Hello,

Sorry to hear of your issue. Did you try their support tool? It is in one of the sticky threads.

If you don't hear from Larian or someone with an answer, best to E-mail them (all contact info is in the sticky threads).

Hopefully we get you in the game soon.

Every time there I run into trouble on the road, there is always a dwarf at the bottom of it. Don't they know how to drive above ground?