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Joined: Apr 2010
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Well, here's the 2nd update. I am having repeated problems with the space bar. I have done the "live chat" with a HP tech's who had me update the BIOS, then run a "check" in the BIOS for a 'beep' when I use the space bar. Often no 'beep', which I reported back. They are going to send me a box to mail the computer back to them for repairs.
I'm a little frustrated, because I've not had a firmware problem with a computer before. I am not happy that I have to mail this machine back, because 1) I've taken hours to 'clean' up and set up the comp the way I want it, 2) have loaded multiple softwares (including DKS), and 3) have some very, very, very personal stuff on here :blush: Now I've got to figure out how to get rid of the personal stuff before sending it back to computer 'experts' so that they cannot access that personal stuff!
Otherwise, I like the Windows 7 OS, the wide screen (but hate that it's glossy--very reflective), the keyboard layout is a little wider spread than a typical laptop, which makes it feel more like a regular keyboard (without the clunkiness). The little bit of Ego Draconis (DKS edition) and Gothic 3 that I got to play on it was great and very beautiful looking! Doggone space bar didn't help during games, though.
Every other part of my order from HP seems to be all right, and although the techs weren't native English speakers (I'm sure British folks would say I don't speak native English, either, since I'm American!), the communication seemed to be okay-- as live chat. On the phone was a different story. The girl was nice and polite, but such a thick accent that I couldn't understand much of what she said!
So, there's an update on this HP Pavilion, dv7 Notebook, in case anyone was interested.
~~CierraShore p.s. I am open to information on how to get all my personal stuff off of this comp before I send it in! I will uninstall DKS so as to revoke the license so that I can retain my 3 licenses. But getting all my personal info COMPLETELY off this comp... I need help with that!
"I don't need to get a life. I'm a gamer, I have LOTS of lives!"
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Support
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Support
Joined: Mar 2003
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Do you still have everything on the old computer? If you were copying everything over to the new one, the easiest method to clear everything would be to re-install Windows (in the custom setup options you should be able to delete the current partition and re-create it). That will make sure nothing gets left behind. If you were moving files over to the new computer, make sure you move them all back before re-installing, if you don't otherwise have a backup. If you just need to make sure everything you move or delete is gone, you can use a program like Eraser to securely delete files and/or wipe the un-used parts of the drive (to take care of possible fragments left from already deleted files). Run this after re-installing Windows, and nobody would find any personal info even if they went looking for it. There are programs that can be run from a bootable floppy, CD/DVD-R or USB drive which will wipe out the entire disk, but that would also take out the recovery partition, required to re-install Windows (though HP does have a program to let you burn a set of recovery DVDs).
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Joined: Apr 2010
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Raze,
I already have Windows Recovery DVDs (I ordered them w/ the comp for "just in case.") Most everything is still on the old computer except for a couple of newer items/documents/files. Most of what I did put on here came from the external hard drive (which didn't pick up all my docs and music during a 'backup' of the old comp! Lots of missing gaps- I'll to do that manually, I guess).
I'm sure HP would be very upset if I wiped the recovery partition.... but I do want to protect my identity and data as much as possible. I will research the Eraser you linked here (thank you!),not only for this comp, but a few others I need to "clean up" before 'recycling' them.
It appears the program you mentioned is very straight-forward and easy to run. Guess it's time to back up this drive, and figure out how to get my old laptop back online (I screwed something up when trying to connect the computers together through the router) to access the internet-- I would go nuts without the internet!
Thank you very much for your quick reply. Instead of waiting around, maybe I'll just get this comp sent in soon as I get the box and CSO and mailing labels, and maybe I'll get the computer back before moving. Oi!
Thanks!
~~CierraShore p.s. Must get coffee... brain not functioning.....
Last edited by CierraShore; 05/03/11 05:16 AM. Reason: corrected misspelling
"I don't need to get a life. I'm a gamer, I have LOTS of lives!"
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member
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Joined: Dec 2010
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Actually, do wipe the drive. They don't care. If they send you back the same machine with the same hard drive, they'll either leave it alone or re-image it. Either way you should be able to get the machine back to working with the recovery dvds.
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Joined: Apr 2010
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Possible good news.... I may have fixed the space bar issue! I figured it wouldn't really 'hurt' to check the seating again, by using a little extra force to look under the bar. Low and behold, on the right side a 'hinge' thingy wasn't in its "socket", and that was probably what was interfering with the right side thumb strikes! A little brain work, a letter opener (before switching to a pen-sized multi-tip, non-magnetic screw driver), and I was able to successfully pop the 'hinge' thing back into place! I've typed several paragraphs, and haven't missed a space bar strike yet! Still having spelling and grammatical errors, but that is definitely not the computer's fault! Now I can play the comp hard while in the warranty period still, and that way if anything else pops up, I should still be good to go. This is especially good, since I'm stressed enough about moving, and this computer issue was just adding more to my already over-flowing plate! Thank you all for the advice and support. I will still be checking out that erasure program, as I have several nearly-dead computers that I would like to thoroughly clean up before passing them on for recycling of parts or something. That bit of information is extremely useful, and something for which I have long searched to find! This community here rocks! *does a little happy dance while smiling and waving to everyone* ~~CierraShore
"I don't need to get a life. I'm a gamer, I have LOTS of lives!"
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"I don't need to get a life. I'm a gamer, I have LOTS of lives!"
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Joined: Dec 2010
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Joined: Apr 2010
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Ah, cool. and thanks. I'll probably have to use that link a lot. So many times I feel like people are speaking a foreign language around me! ~~CierraShore
"I don't need to get a life. I'm a gamer, I have LOTS of lives!"
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journeyman
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journeyman
Joined: Nov 2010
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Yup, just shoulda banged the keyboard against the wall... If in doubt, SMASH IT.
*** Stay put while I go search for a butterfly net. ***
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Joined: Apr 2010
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Should I have put it in a butterfly net first? I thought about drop-kicking it, but decided a more precise approach might be better. Waved my magic fingers, pulled out my magic stick (it was a staff at one time, but it's seen quite a few battles... pretty soon all I'll have left is a toothpick... then a splinter!) and said some likely "unprintable" things while I worked my magic. The computer wasn't totally dead, so I definitely didn't dabble in necromancy. But what would I be, then? A healer, maybe? I fixed part of a skeleton by re-attaching a ligament? Erm, that still makes me sound like a bad guy. Can't someone just give me some double swinging swords so I can go play? Um... I'd better get to bed. Hope someone got a laugh out of the ramblings I just wrote. ~~CierraShore
"I don't need to get a life. I'm a gamer, I have LOTS of lives!"
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Joined: Apr 2010
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Hello, to anyone who helped me three years ago, and to any newbies who might be reading this. The HP started blue & black screening within a year of purchase. In 2013 I ended up having to revert back to my Dell Vostro1720, on which I am making this post. The power cord got broken in 2013, which would have cost $112 to replace (there wasn't a generic replacement), and I figured it'd be better to use my Dell and save up to get another awesome computer. I will NEVER buy HP again! The printer still works, but everything else either broke or had problems. I have just-finally-- ordered a new computer to replace the HP (so glad I kept this Dell, because it has been great as my backup!). Going with a brand I haven't heard of before, but gets high marks-- an MSI brand computer. Not only that, but it is a special edition (which means it has a red dragon cover ). Here are the specs, for anyone who cares: Learn more about the MSI GT70 Dominator Dragon-2202 Model Brand MSI Series GT Series Model GT70 Dominator Dragon-2202 General Color Dragon Edition Operating System Windows 8.1 64-Bit CPU Type Intel Core i7-4810MQ 2.7GHz Screen 17.3" Memory Size 12GB DDR3L Hard Disk 1TB HDD + 128GB SSD Optical Drive BD-ROM Graphics Card NVIDIA Geforce GTX 870M Video Memory 3GB GDDR5 Communication Killer Gaming Network Dimensions 16.85" x 11.34" x 2.17" Weight 8.6lbs CPU CPU Type Intel Core i7 CPU Speed 4810MQ (2.80GHz) Number of Cores Quad-core Processor CPU L3 Cache 8MB Display Screen Size 17.3" Wide Screen Support Yes Resolution 1920 x 1080 LCD Features Non Reflection Operating Systems Operating System Windows 8.1 64-Bit Graphics GPU/VPU NVIDIA GeForce GTX 870M Video Memory Dedicated 3GB Graphic Type Dedicated Card Hard Drive SSD 128GB HDD 1TB HDD RPM 7200RPM HDD Spec Super RAID (2 x 128GB SSD RAID 0) + 1TB 7200RPM Memory Memory 12GB Memory Speed DDR3L 1600 Memory Spec 8GB x 1+4GB x 1 Optical Drive Optical Drive Type BD-ROM Communications LAN Killer Gaming Network WLAN Intel 7260 Wilkins Peak 2 (2x2 802.11 ac) Bluetooth Bluetooth 4.0 Ports USB 3 x USB 3.0 2 x USB 2.0 Video Port 1 x VGA, 1 x mini DisplayPort HDMI 1 x HDMI Audio Audio Dynaudio Tech Speaker Speakers x 2 + Subwooferx1 Input Device Touchpad Multi Touch Keyboard Steel Series Gaming Backlit 102 keys Backlit Keyboard Backlit Supplemental Drive Webcam 720P HD Webcam General Style Thin and Light Type Gaming & Entertainment Usage Consumer Power AC Adapter 180-watt AC adapter Battery 9-cell lithium ion Physical Specifications Dimensions (W x D x H) 16.85" x 11.34" x 2.17" Weight 8.6lbs Features Package Content MSI BackPack included Newegg
"I don't need to get a life. I'm a gamer, I have LOTS of lives!"
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Ha! It was enjoyable re-reading this, now in June of 2017! I'm still using my MSI and have loved it. Had problems with the internal Blu-Ray player, but was too sick to do the whole warranty thing, so I bought an external drive. I have dropped this laptop on more than one occasion, and it has suffered only some superficial damage. Speakers still work well, all the keys work without problems (this time I've used a keyboard cover) and most of the USB drives work fine. I love the turbo fan for this, as well as the short-cut keys. It's been a good computer, and I hope will continue to last me for a while. Re-reading this has helped me come to a decision, as I have been thinking (again) of getting a new computer. I can keep this MSI for gaming and watching movies, and get a smaller one for internet browsing and writing and whatnot. My non-tech Hubby has two laptops and a tablet and an old cell phone; I have this MSI laptop (and my Dell Vostro 1720 as back up still) and a 1-2 year old smart phone. That picture just doesn't seem to be right! This online community is the best! ~~CierraShore
"I don't need to get a life. I'm a gamer, I have LOTS of lives!"
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Duchess of Gorgombert
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Duchess of Gorgombert
Joined: May 2010
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I think you could probably obtain a more optimally balanced division of the family gadgets by stealing one of his laptops. If he's non-techie he probably won't notice anyway. I also use a separate computer for interwebbing and general office stuff on the basis that it's smaller and quieter and makes my lair a lot less hot than the gaming rig.
J'aime le fromage.
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