Can you start a new character at the beginning of FoV, or do you get the same crash as continuing from the D2:ED section of DKS?


Try emailing support@larian.com, with a description of the problem and maybe a link to this post.

Did you check Steam's forums, as well?


You could try disabling videos, and see if that would allow you to get past that point, then save the game and re-enable them. That may not help, since the crash is during the loading screen after the cutscene, but may be worth a shot.

Quote
24/ Crash on each video or movie scene

Problem
The game crashes when a movie or video is played.

Solution
Our game uses WMV which is natively supported by Windows, but some codecs may break this support.

There may be something wrong with your video or with your audio codecs. Try installing the AC3 Audio Filter codecs from the following URL:

http://ac3filter.net/projects/ac3filter/releases

You may also try to uninstall your video codecs and re-install the Microsoft codecs.

If all else fails, disable videos. If you want to disable videos, look for this XML file:

C:\Program Files\[Installation Folder]\data\globalswitches.xml

Right-click and choose edit, or open it in Notepad or another text editor. Change the PlayVideo option to 0:

PlayVideo="0"

Save and exit, and start the game to verify.