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stranger
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stranger
Joined: Mar 2011
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Soooooooooo send a couple of email using hotmail. None work anybody willing to forwarding my Save game?
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Support
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Support
Joined: Mar 2003
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What is the problem, sending the email (there may be a configuration option you need to change to add attachments, or add ones with an unknown extension) or having it bounce back, or something else? You can send it to me (egodraconis@shaw.ca), if you can not get any email to go through. Alternately, you could upload the save to a site like RapidShare or Megaupload, and then email them the link to download it (or send a personal message to Lynn through the forum). If the support mailbox is full, a text email may still get through where one with an attachment bounces. It is after midnight in Belgium as I post this, so if you wait another 8 or 9 hours for them to get in to the office and check the email, you may just be able to resend the email yourself directly, if the problem was on their end.
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stranger
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stranger
Joined: Nov 2011
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Three days ago I sent email with attached save. Some guys here receive fixed save on next morning, are you support after all?
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addict
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addict
Joined: Dec 2009
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Well, it's sunday. Don't expect them to work on sunday (or on saturday).
Also, it might be that the 11th of November is a holiday, as it is the end of WW1.
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stranger
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stranger
Joined: Feb 2012
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Hi sorry for talking in this year hehe ... but I started the game and I have same problem with raze it, the support is still available? I sent mail to support@larian.com expect an answer thank you very much
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Support
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Support
Joined: Mar 2003
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Yes, support is still available. If you haven't done so already, you should install the patch (and then the DKS DRM free patch, if you are so inclined).
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stranger
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stranger
Joined: Feb 2012
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ok, I have version 1.4.9.32, install DRM free DKS first patch and then install the patch 2 right? starting the download thank you very much, I hope that is fixed with patches Thank you very much for the attention, the truth I read this forum and you are very attentive and are very helpful. from already thank you very much
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Support
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Support
Joined: Mar 2003
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First install patch 2. I don't recall what the original release and first patch version numbers were, but the second patch includes everything from the first patch, if it is needed for your release.
The DRM free 'patch' is an executable file equivalent to the patch 2 version, but without the copy protection, so the zip file download needs to be extracted into the DKS game folder after patch 2 is installed, replacing that version of the Divinity2.exe file.
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stranger
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stranger
Joined: Feb 2012
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I have already installed the 2 patches, but I still have the bug, just in case the mail send mail with the game knows. thnx
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Support
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Support
Joined: Mar 2003
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Unfortunately the patch can not fix this problem after it has occurred, but it will prevent it from happening again.
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stranger
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stranger
Joined: Feb 2012
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I saved this game before crossing the room door raze, something that can be done? that to the delete the previous games, I did not know that there is a bug in raze, for that reason do not keep one before entering the site.
but if I start again for sure will be true? that is a shame that is not raze, with the work that led me to reach my pj there ... thanks
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Support
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Support
Joined: Mar 2003
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Support will be able to reset General Raze's position and send the fixed save back to you (another 4 or 5 hours and they'll be starting their work day in Belgium). I don't know what the current response time is, but you can send another email if you don't hear back in a couple days.
An earlier save may have helped, but you do not know when the problem first occurred. Maybe a save before entering the headquarters would work, or from before starting that flying fortress, but without knowing how the bug can be triggered you could not tell which save would be sure to avoid the bug.
In your next game you should not have any missing NPC problems.
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stranger
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stranger
Joined: Feb 2012
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thank you very much, I just lifted the mood you get to lvl 35 ^ _ ^ I'll wait, thank you very much indeed for your help, I am more than grateful
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stranger
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stranger
Joined: Feb 2012
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thank you very much finally I could go on, I am more than grateful for the great help and support they provide, thank you very much XD
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journeyman
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journeyman
Joined: Jul 2014
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looks like I am not the only one and glad to know this, three years ago I finish DKS with skip raze and Xanlosch because of bug
hm.... want to play again sometimes with complete all quest
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Support
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Support
Joined: Mar 2003
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This shouldn't happen in D2:DC (and a bugged save in DKS should work properly in D2:DC).
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journeyman
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journeyman
Joined: Jul 2014
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although actually it's not big deal I think but yeah I want play it once more LOL well if I meet raze and Xanlosch bug again then looks like I am not lucky, my friend(neighbor) finis it with perfect although sometimes he meet the bug too but yeah just create lots of save game especially after you get your battle tower / when you start your adventure on orobas fjords.........
while patiently wait for divinity 3
Last edited by Dsky Wong; 30/07/14 09:01 AM. Reason: note
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stranger
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stranger
Joined: Jul 2014
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I've got the Raze bug. I downloaded the patch that updates the game version to 1.4.9.70, which supposedly fixes the bug, but when I run it my game version (1.4.9.32) stays the same. I'm given to understand that before the patch was issued to address the Raze bug (and other issues), the devs would manually fix the Raze issue by requesting you send them a save game prior to encountering Raze. Would the devs still fix the bug in this manner, given that I'm unable to patch my game to the latest version?
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Support
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Support
Joined: Mar 2003
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Does the patch give an error, or anything, when run? FWIW, your save would load fine in the Developer's Cut version of the game. When D2:DC was first released there was an upgrade offer with D2:ED / FoV / DKS for a download version from the Larian Vault. This was automatic on Steam (and eventually other digital distributors) and you could contact support about the retail version. See the topic Divinity 2: Developer's Cut and Anthology on Steam.
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stranger
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stranger
Joined: Jul 2014
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Does the patch give an error, or anything, when run? FWIW, your save would load fine in the Developer's Cut version of the game. When D2:DC was first released there was an upgrade offer with D2:ED / FoV / DKS for a download version from the Larian Vault. This was automatic on Steam (and eventually other digital distributors) and you could contact support about the retail version. See the topic Divinity 2: Developer's Cut and Anthology on Steam. Clicking on the patch download gives me a file called InstallDKSLauncher.exe. When I run this file, it installs very quickly and at the end gives the option to run the game, which it does. So, no errors. I may have a look at getting the DC version. If I weren't so hung up on getting the last piece of Ulthring's armor set I would just skip Raze and move on.
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