Hi James,
As far as I can see in our support mails, this response (which is edited and changed for some reason?) was in regards to running divine divinity in a higher resolution than 1920x1080. You were trying to run it at 2560 x 1024, which is not supported.
The full message of the mail is also not pasted in this thread.
If you have any questions or remarks, put them here or contact support@larian.com (preferably in English, as google translated text is hard to interpret sometimes).
