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I think that this is not much of a cost in term of time and money, and it is very important for immersion.

I am talking about variation of avatars, 3d models and responds from irrelevant (or less important) NPCs. It really broke my immersion when I see that all citizens, merchants, gards, bandits and other npcs look all the same and have all the same answers about particilur topics. I think it is really not much of a job to ask a couple of Larian artists to spend a couple of days in creating a bunch of small avatars icons, that will be linked to those npcs.

The same thing is for items, I don't like when I see that all items look identical (having a dozen of swords that are identical , and the only difference is in stats isn't cool at all).

I think work on this does not require a lot of resources in terms of people needed, time and money, and will do a lot for the immersion.