Even in a turn-based games does time pass in fights.
You have to try to see the big picture.
What is for one person too slow might be for another too fast.
The cause might be system performance, it might be lack of patience/time, others find too fast annoying when their fighters move like squirrels on speed over the screen, others might love it as they run on caffeine or sugar. Some might even not like the characters move around at all and just let the pc calculate the result even the result might be less splendid because the lack of tactics.
When you design with game mechanics you have to weigh options against eachother before you can narrow them down when things begin to fall after a while into place piece by piece.
I Larian will be able to find a solution for most problems in time. This is just about constructive feedback and not just some thumb up or down comment.