Listen epicenter of a douchequake, you have to SAY what you've already tried. Your thoughts are not read by anyone here and any information you offer is information that is considered as context. Since you said nothing useful other than you have a problem, anyone with the slightest hint of how troubleshooting works will take that as nothing was tried, so let's take the troubleshooting list from point 1 and go from there.
Say thank you for the fact that you were treated with a normal, nominally respectful response and not a response that befits your presentation, attitude, and possibly intelligence.