Do you have a cooling docking station?

Did you get the latest ATI video Driver which was released back in December of 2013?

Did you play Dragon Commander after the laptop shut down from over-heating (just to prove it functions with a game that is no longer in beta).

Going to START > RUN type in DXDIAG and supply the following information that should help Larian better.

(System Tab)
Operating System:
Processor:
Memory:
Direct X version:

(Display Tab)
Device (Top left side of screen)
Name,
Approx. Memory,
Current Display Mode

Drivers (Top right side of screen)
Main Driver (should be 3 .dll files)
Version:
Date:

And what Direct X Features are Enabled (Bottom of screen)


Yes this work might be a pain in the rear, but it will help narrow down the issue. A cooling docking station really can make a difference without you needing to get a new Laptop. Unfortunately you sacrifice efficient cooling for the easy mobility of a Laptop.

You should also NEVER let your cooling fans "scream" in your laptop while they struggle to cool it down. I mean scream as making a high pitch sound from moving super fast. This will shorten their lifespan by wearing out the tiny bearings in the fans. Replacing them on a Laptop is not always an easy task pending on the manufacturer of the Laptop and the model. The fact you've already let it get to the point of shutting down (multiple times from the sounds of it) has me a bit concerned that your fans are even working properly any more.


As a 12+ year customer here, I can assure you someone at Larian will review your answers even if they don't always get a chance to post.

Last edited by LightningLockey; 31/05/14 12:07 AM.

Every time there I run into trouble on the road, there is always a dwarf at the bottom of it. Don't they know how to drive above ground?