My biggest concern is whether the system thinks my Steam key is my alpha request or my final request. If I knew getting the Steam alpha was going to cause such a problem with getting a GOG key, I wouldn't have taken the alpha key.
I'm not saying I have to have my GOG key today. I get that things can go wrong. However, I would at least like to get a little more information about this situation. When is a realistic expectation of when the GOG key switch will happen? When would be appropriate to let support know that I never received our option to switch? By the way, "soon" is not a good answer.
