sure, we can do a remote desktop session. please let me know what software I should install.

I don't see character models in menu/character creation scenes either, and there's no change after switching to 800x600 and turning off everything in video settings.

I did some googling before and it seems that people had problems with intel hd graphics in other games, https://github.com/ValveSoftware/Dota-2/issues/264 may be helpful